Trey Keyes | Page 2

Nate Hull was our salesman and he's a good guy. However, when Nate went on vacation and my final paperwork (title + registration) didn't arrive "in a couple weeks", I couldn't get anyone to return However, when Nate went on vacation and my final paperwork (title + registration) didn't arrive "in a couple weeks", I couldn't get anyone to return my calls when I asked if they'd even been mailed yet. I spoke to 2 gentlemen (one was Trey, other was Andre) who said they'd get me some info and call me back the same, or next day. They never called back. I was finally given the number to their title office at Cresmont Cadillac. I left a voicemail there, still no one returned my call. Really felt like once my check cashed for the Santa Fe, they didn't want to deal with me. Nate Eventually returned my e-mail and calls when he returned from vacation. More

by trevor.prescott Verified Customer Verified Customer

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Great customer service! Lillian was a pleasure to work with and I am very satisfied with my purchase Lillian was a pleasure to work with and I am very satisfied with my purchase More

by jmastevens Verified Customer Verified Customer

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We had never shopped at Crestmont Hyundai, but after doing some online research we decided to take a look. A friendly sales associate met us at the door. He introduced himself as Nader and was very per doing some online research we decided to take a look. A friendly sales associate met us at the door. He introduced himself as Nader and was very personable and friendly as he asked questions about what we were interested in. We test drove 3 cars as Nader worked at finding the car with the features we requested. Price was important to us and we were very happy with the final deal we made. The sales manager Tres introduced himself and we were also impressed by his friendliness and the desire to help us find the right car at the right price. We also met Jakob the credit manager who helped make the final pieces of the paperwork fall into place. We have purchased many cars 🚙 over the years, but we can honestly say this was the best car buying experience we’ve ever had, We love our new Hyundai Kona! More

by lruh54 Verified Customer Verified Customer

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Easy to deal with, transparent and having electronic signature capabilities super helpful. Highly recommend them! signature capabilities super helpful. Highly recommend them! More

by Jeep18 Verified Customer Verified Customer

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I have leased several cars from Trey at another dealership. I was able to see that he was currently employed at Crestmont and didn’t hesitate to have him help turn my current lease in and get into dealership. I was able to see that he was currently employed at Crestmont and didn’t hesitate to have him help turn my current lease in and get into another vehicle. Always straightforward and to the point yet personable. Enjoy working with Trey as there is no “smoke and mirrors” with him as there can be with other car sales staff. Loving my new Genesis! More

by sendertim Verified Customer Verified Customer

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Shopping from outside the Cleveland area, the dealership made our vehicle purchase happen over the phone, which was appreciated. made our vehicle purchase happen over the phone, which was appreciated. More

by debbi.adams Verified Customer Verified Customer

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I have never had such a wonderful experience getting a new car as I had with Crestmont Hyundai AND Justin Brown. Justin was truly exceptional. He went over the top for me to get the exact car I wanted. new car as I had with Crestmont Hyundai AND Justin Brown. Justin was truly exceptional. He went over the top for me to get the exact car I wanted. His outstanding professionalism, courteous approach and friendly demeanor made me feel like family. I’d also like to thank Tray, who was also wonderful. I will definitely refer my friends and family to Crestmont in the future and I definitely will be a future customer. THANK YOU to all. More

by levibud2012 Verified Customer Verified Customer

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Very dissatisfied with the service and response from your company your salesman was not thorough and he didn't look over the car before he sold it company your salesman was not thorough and he didn't look over the car before he sold it More

by rmholman110 Verified Customer Verified Customer

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Had a great experience with sales consultant David Gerber and General Sales Manager Novell Todd. Working with them was easy and they were very fair. When it came time to purchase the new car a few days late and General Sales Manager Novell Todd. Working with them was easy and they were very fair. When it came time to purchase the new car a few days later, they even adjust the price and loan rate based on recent Hyundai offers. I did have a bad experience with financial manager Ed Koziol. He was very unprofessional and disrespectful to me during our interactions. He was even eating popcorn in front of me as he was explaining the various loan rates. Norvell came over and apologized profusely and then worked with me to complete the transaction. I sincerely appreciate Norvell’s help along with the professionalism of David Gerber. They more than made up for my bad experience and behavior of Ed from finance. More

by SK Verified Customer Verified Customer

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Finance rate was not the same as what was agreed,and my salesman was not helpful when I came to him with a problem.. salesman was not helpful when I came to him with a problem.. More

by jeffereywarman Verified Customer Verified Customer

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