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Trey Starnes
Trey Starnes at Autohaus BMW

Trey Starnes

Service Advisor

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.9
122 Reviews

My name is Trey Starnes. I have been a service writer for a little over 4 years. I was an express technician for 6 years from 2015-2021. I am a true believer that bringing your beloved vehicle in for service is not a bad thing. It means you care and want your vehicle to last. I believe the same goes for service as a whole. With me, you will have confidence that I will provide you with accurate information and assist on giving you the best options for you to keep your vehicle running properly. You will find with me that you will be given kind, efficient, and great service. I love to get to know my customers and i cant wait to meet you and hear about your experience with me and our great service department

Dealership Experience

2 yrs, 8 mos

Industry Experience

10 yrs, 10 mos

Specialties & Trainings

technician training

express service writer training

4.9

122 Reviews

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122 Reviews of Trey Starnes

March 09, 2026

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Employee Rating

Unable to repair rear traffic alert system, which is concerning as this is a safety issue in backing up More

by Docrobfischer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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March 03, 2026

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They were courteous, professional, with skilled service technicians, and the dealership offered the amenities a customer would want. More

by iamstevehoffmann
Service Communication
Recommend Dealer
Yes
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Mar 03, 2026

Autohaus BMW responded

Thanks for the review! We're thrilled that you had an amazing experience in the service department. Thank you for choosing Autohaus and for taking the time to leave such positive feedback. You're always welcome here!

February 25, 2026

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Employee Rating

Everyone was very friendly and kept me informed of the status of my vehicle. The loaner car was great and appreciated. More

by Henryhalverson50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 26, 2026

Autohaus BMW responded

Thanks for the review! We are thrilled that you enjoyed your time here with us. We will be sharing your feedback with our team, and please revisit us again!

February 02, 2026

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Employee Rating

Great friendly service. Last service shorter than anticipated. Waiting area is very comfortable and coffee is available. More

by BobA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Emerson

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Feb 02, 2026

Autohaus BMW responded

Thanks for the review! We always strive to give our best to help our customers and we're delighted to hear you enjoyed our services once again with a positive experience.

January 16, 2026

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Wonderful experience. . Very helpful, very attentive, always calling me letting me know what's going on. More

by davidsiebert666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2026

Autohaus BMW responded

Thanks for the review! We always strive to give our best to help our customers and we're delighted to hear you enjoyed our services with a positive experience.

January 16, 2026

Dealership Rating
Employee Rating

Area provided at dealership while waiting for service was very nice. I was kept advised of progress of service. More

by David
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 21, 2026

Autohaus BMW responded

Thank you for taking the time to share your feedback with us. Your input is important to us, and we're committed to making all of customers happy. If there's anything else we can help you with please don't hesitate to let us know.

January 16, 2026

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Employee Rating

Professional and very helpful . Best BMW dealership in St. Louis area . I have owned multiple German cars but had best experience with them . More

by himanshu77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2026

Autohaus BMW responded

Thank you for your thoughtful review! We truly value your continued support and your feedback helps us grow and improve you with great service. Please don't hesitate to reach out if you ever need anything else.

January 08, 2026

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Always attentive to my needs. Courteous. Professional service in a timely manner. I have never been disappointed. More

by stevepphelps
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 08, 2026

Autohaus BMW responded

Thank you so much for your kind words! It's always such a pleasure to work with you at Autohaus. We can't thank you enough for your support and can't wait to have you with us again.

January 08, 2026

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Employee Rating

Fast and friendly staff. Snack bar fully stocked and items fresh. Great video of car repair/maintenance, full service checkup. More

by raecocarwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Both cashiers

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Jan 08, 2026

Autohaus BMW responded

Thanks for the review! We always strive to give our best to help our customers and we're delighted to hear you enjoyed our services, along with the snacks and video. Thanks for having a positive experience.

January 07, 2026

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Employee Rating

My experience with Autohaus BMW has been very positive. The service staff and technicians are excellent. More

by Samuel Wise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 07, 2026

Autohaus BMW responded

Thanks for the review! We appreciate you taking the time to let us know about your experience here at Autohaus. We look forward to working with you again!

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