Tri Le | Page 9

New Outback I knew what I wanted and shopped around the area, but I was referred to Joe Dineen. He answered my questions and handled the transaction in a professi I knew what I wanted and shopped around the area, but I was referred to Joe Dineen. He answered my questions and handled the transaction in a professional and courteous manner. The car and my phone had issues, but Joe and the team worked to make sure that everything went off without a hitch. I am happy with the process of buying my first new car in 13 years and expect to get wonderful service as I drive this car for as many miles as it will take me based on my time at Patrick's Subaru. We have a long relationship ahead! More

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Another great Patrick Subaru experience I brought home my 2017 Forester yesterday. This is my third car purchase at Patrick's. Ash Shaker was the salesperson and he was superb. He was gracio I brought home my 2017 Forester yesterday. This is my third car purchase at Patrick's. Ash Shaker was the salesperson and he was superb. He was gracious and worked to get me the car that I wanted. He kept in touch, which is important to me. The entire process was very easy and clear, thanks to Ash. My husband and I also greeted Tri Le who was our salesperson for our first two cars. It's great to go into a dealership and feel at ease, knowing you will be taken seriously and that they will do all they can to help you. I have also had positive experiences during maintenance visits. . Thanks so much! And, yes, I LOVE my new Forester! More

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Subaru BRZ Purchase Patrick Subaru Dealer did a fantastic job. From handling the financial paperwork, to handing me the car keys to me. They provided me professional and Patrick Subaru Dealer did a fantastic job. From handling the financial paperwork, to handing me the car keys to me. They provided me professional and fast customer service. It was a pleasure dealing with them, and they provided me every detail on the specs on my car. Thank you for everything! More

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Helpful & Honest I really enjoyed my experience at Patrick Subaru. From the beginning, Colleen, Tri, and Jeff streamlined the car-buying process and made me feel comfo I really enjoyed my experience at Patrick Subaru. From the beginning, Colleen, Tri, and Jeff streamlined the car-buying process and made me feel comfortable and secure. I appreciated their honesty and willingness to assist me in all areas of the process. Everyone at Patrick explained things in a way that was easy to understand...as a first time car buyer, I really needed that. I love being a part of the Subaru family. Thanks Patrick Subaru! More

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Outback I thought they were professional, the showroom clean, they were friendly and made the process pretty painless. Used true car pricing so it was easy, I thought they were professional, the showroom clean, they were friendly and made the process pretty painless. Used true car pricing so it was easy, and we did all the leg work over the phone and email which was a relief. Everything went smoothly and everyone was nice. I would recommend the place. More

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Thorough service, dedicated staff I've leased two cars through Patrick and scheduled many service appointments. Everyone I've spoken to there has been very knowledgeable, genuine, and I've leased two cars through Patrick and scheduled many service appointments. Everyone I've spoken to there has been very knowledgeable, genuine, and committed to customer satisfaction. A+ service. More

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The Worst Experience I've Ever Had at a Dealership Please don't waste your time with Patrick Subaru. Go to a dealership that actually values you business. I had been searching for a manual transmission Please don't waste your time with Patrick Subaru. Go to a dealership that actually values you business. I had been searching for a manual transmission and spoke with them for over a week about a car I found online. I traveled from Vermont to Mass (3.5 hours, one way) only to be told the car I had an appointment to test drive had just been sold. They knew I was serious about the car and was coming to test drive as a formality before purchasing. They had even confirmed my appointment while I was en route. They were not apologetic, and made no attempt to find a solution. I had asked about putting a deposit down a few days before the test drive and I was told "We don't do that". Once I was at the dealership and found out the car had been sold, they told me they would've taken a deposit, but only 24 hours in advance. This information would've been very helpful if it hasn't been given to me after the fact. The man at the customer service desk offered me a halfhearted, "Wow, that sucks" but I never received an apology and they never made another attempt to contact me after that day (prior to that visit they had been emailing me once or twice a day). I was treated as an inconvenience, which is not what any customer should be made to feel, especially when they are going to be making a large purchase. More

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Easiest car purchase ever I knew what kind of car I wanted and had been in contact with several Subaru dealers on the same day. Patrick Subaru quickly identified the vehicle in I knew what kind of car I wanted and had been in contact with several Subaru dealers on the same day. Patrick Subaru quickly identified the vehicle in its inventory, we agreed on a price, test drove the car and did the paperwork within just a couple of hours. Everything about the purchase was easy and efficient and I got a good deal in a great car. More

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Very helpful and painless Until dealers cease to exist and we can all go down to the Amazon lot to try things out before 1 click buying a car, these guys are easy and painless. Until dealers cease to exist and we can all go down to the Amazon lot to try things out before 1 click buying a car, these guys are easy and painless. Negotiated a price with the web team, went in for the reserve, and later when the car came in, the purchase. Everything was on the up and up, no shady dealer dishonesty. Nice people, nice time. I recommend you go here rather than other places - we had some very specific requests and they were all met with a helpful attitude. Great price, great selection, and great people. More

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Disappointed but they are trying hard I always find it funny that a dealership wants you to review them so quickly after the sale. How do they think I feel when my new Outback is less than I always find it funny that a dealership wants you to review them so quickly after the sale. How do they think I feel when my new Outback is less than 3 weeks old, still has the new car smell and is all shiny. I was all prepared to give them a better review but then a lovely recall happened. A friend of mine has a saying about looking out for people who only lend you an umbrella when its sunny out. You need people who will lend you one when its raining. Not only did the dealership not notify me about the recall, even when I finally got a hold of them after trying for two days they still didn't realize I was part of it. If it wasn't for the news I would have never had known there was a cease to operate order issued for my car. I had to call the national number who helped me arrange a rental and the tow of my $38,000 paper weight. So in conclusion they were great for the sales part of the relationship but now that they have my money not so great. Hopefully they can take care of this issue and I can change my rating but until then I have a bad taste in my mouth. UPDATE: My car in fact did have the defective column. Patrick's service department has already replaced it which is awesome. They have been very nice to deal with and I will be able to pick it up tomorrow. They would have provided a rental so I have no complaints there. My cynical side wants me to say the have been great since they got caught being not-so-great. The question I still need answered is why nobody reached out to me about this recall. I received no email, no text, I still haven't even gotten a letter in the mail yet from anyone. The fact is I was driving a car that someone failed to tell me that I shouldn't be driving. That bothers me but it might not bother you. Subaru has let me down. The people I have dealt with have all been great but the fact remains I was driving my family around in a car that someone was supposed to tell me not to be, I am still waiting to know who that was. More

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