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Troy Coan
Refer Me
28 Reviews
Dealership Experience
3 yrs, 3 mos
Industry Experience
4 yrs, 11 mos
28 Reviews
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28 Reviews of Troy Coan
Verified Customer
Helpful 
September 14, 2023
I received excellent treatment. Everyone was courteous and helpful the waiting room was clean and comfortable. They had free snacks and bottled water also which was a nice touch. Everyone was courteous and helpful the waiting room was clean and comfortable. They had free snacks and bottled water also which was a nice touch. More
by janet.willis
August 19, 2023
Dealer fixed problem. Price was expected b ut high for a fixed income person. Overall ok Price was expected b ut high for a fixed income person. Overall ok More
by sepedro11911
Other Employees Tagged: Sid Dailey , No sales
May 03, 2023
Bought a brand new truck beginning of the fall from associate troy who was great to deal with. went to pick it up, and was informed that the bumper was dented getting off the truck, something I would’v associate troy who was great to deal with. went to pick it up, and was informed that the bumper was dented getting off the truck, something I would’ve noticed when initially buying and looking at the truck. Was told new bumper was being ordered and would be replaced, so ok no problem I guess. Well on the drive home I noticed smoke coming from engine bay, Chalked it up to being a new motor, only to pop the hood the next day to find they left the oil dip stick out while performing final check before turning over vehicle. Took in for sticker and to have engine bay cleaned, luckily I checked because they forgot to clean engine bay. Drove back troy made sure it was done but literally looked like all they did was spray down with water, so I had to do ut myself. Now we are on the the glorious warranty I was sold and lied to abt by Roberto, I needed the paint fixed from rocks or something running into it, which I was told little dents and paint was covered under warranty, turns out it’s not. While trying to schedule service for paint had to be transferred to another service manager because their manager Mike is condescending and has an attitude, guy I was transferred to was pleasant and tried to be helpful. I asked to talk to Roberto to go over the warranty, left message was never contacted by him to go over warranty or service to make appointment. Now we are on my 6 month service, call get mike again, talk to him for abt ten minutes till I finally had it and had to get transferred again to bill. Make appointment with bill. get a call day before that they have no loaner car for me thats covered under my warranty, ok no problem i understand scheduling can be tough. Received automated reminder call abt appointment after I thought it was cancelled, so I call to make sure everything good, unfortunately get mike again asked to be transferred, when he asks why I said me and you don’t seem to get along, Mike says, that’s what you say, I said yes man it’s because of your attitude, again he says that’s what you say. So I say please just transfer me to a manager. Legit spending a lot of a truck and a warranty and this is how they treat customers. Troys a nice young guy and the other service tech months ago was nice, but mike shouldn’t be dealing with the public, and even though bill was nice he talked over me the whole time and couldn’t be bothered to listen. Seriously questioning wether to bring my truck there and as far as buying I do t know if I’ll do that either being I have to deal with the service department and others not being honest or caring after a sales made. More
by Unsatisfiedcusomer35
Other Employees Tagged: Mike, and Bill
April 29, 2023
Have been out of the country for the past several months. So my rating is based on prior visits. Very pleasant surroundings and a friendly and experienced staff, second to none.My past visits to Marty’s have So my rating is based on prior visits. Very pleasant surroundings and a friendly and experienced staff, second to none.My past visits to Marty’s have always been pleasant experiences and I’m pleased to give this dealer a 5 star rating. More
by jamp222
Other Employees Tagged: Kevin Ihlefeld, Sid Dailey, Paul Malley, John Backman, Brian Mello, Bob Mitchell, Zachary Taylor, Steve Bent, Ihsane Areski
March 20, 2023
They had the vehicle we were looking for and help add the extras we wanted. And everyone was very friendly and helpful. extras we wanted. And everyone was very friendly and helpful. More
by Mike e
Other Employees Tagged: John Backman
February 24, 2023
Troy was great! Professional, nice and a pleasure to worth. 5 Stars and highly recommend giving him a call if you’re in the market for a new vehicle. Professional, nice and a pleasure to worth. 5 Stars and highly recommend giving him a call if you’re in the market for a new vehicle. More
by kevin
Other Employees Tagged: Derek Petrosino
January 28, 2023
Fantastic people and great service overall. Very professional and no hassle experience. Would definitely do business with Marty’s again!! Very professional and no hassle experience. Would definitely do business with Marty’s again!! More
by KARNOLT
Other Employees Tagged: Kevin Ihlefeld, Sid Dailey, Paul Malley, John Backman, Brian Mello, Bob Mitchell, Zachary Taylor, Derek Petrosino
