Troy Craig
Troy Craig at Audi Wyoming Valley

Troy Craig

Finance Manager

Audi Wyoming Valley

1470 PA-315, Suite 3
Wilkes-Barre, PA 18702

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4.9
395 Reviews

Troy began his career in the automotive industry in 2013, starting out in motorcycle sales before transitioning into car sales. His passion for helping clients find the right vehicle and guiding them through the buying process led him to take the next step in his career, becoming a Finance Manager in 2017. He takes pride in assisting customers with every step toward their next vehicle and ensuring a smooth, enjoyable experience. Outside of work, Troy is an avid dog lover who enjoys spending his free time walking and playing with his two dogs. Fun Fact: Troy’s favorite Audi is the RS7 Sportback!

Dealership Experience

9 yrs, 11 mos

Industry Experience

13 yrs, 3 mos

Specialties & Trainings

PAA Advanced Agent Services

Audi Certified

4.9

395 Reviews

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395 Reviews of Troy Craig

March 22, 2026

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Employee Rating

Very professional, obviously know the brand and are able to articulate details about the vehicle.to help me get accustomed. More

by CMJWJJ
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mitch Kotarski, Josh Rasmus

March 14, 2026

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Really awesome service. Was presented with several options. The team was really great and made themselves available if we have any concerns or questions More

by stendarav
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charlie McFadden, John Laino

March 13, 2026

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An excellent buying experience from start to finish. The time dedicated at delivery was helpful in assuring we were comfortable with our new Audi Q7. Very happy with our purchase and appreciate the foll More

by Bthomas
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mitch Kotarski, Josh Rasmus

March 12, 2026

Dealership Rating
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I must say. We bought a car and has a few issues right away. The team there were able to come up with a suitable solution. Allowed me to trade in the car for a n More

by DOUGKREINER
Sales Price Transparency
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Recommend Dealer
Yes

March 05, 2026

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I had a great time working with John who was polite, responsive, and kept in touch while I was waiting to visit. He was awesome during the car purchasing experience as well. Calm, friendly, and not push More

by colintaspellman
Recommend Dealer
Yes

Other Employees Tagged: Troy Craig

Mar 06, 2026

Audi Wyoming Valley responded

Hi Colin, Thank you for sharing your experience and for the kind feedback. I’m really glad to hear that John took great care of you throughout the process. Staying in touch, being responsive, and creating a relaxed environment are all things we want every client to experience when purchasing a vehicle with us. It’s great to hear you felt comfortable during the process and never pressured. That’s exactly how we believe the car buying experience should be. Most importantly, I’m thrilled to hear you drove away with a vehicle you absolutely love. Thank you again for choosing Audi Wyoming Valley. Enjoy the new car, and if you ever need anything in the future our team is always here to help.

February 25, 2026

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Randy was geat to deal with and very informative and helpful. The eniter staff was easy to work with and the experience was very positive. More

by PERDUDE01
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Randy Hozempa

Mar 06, 2026

Audi Wyoming Valley responded

Thank you for taking the time to share your experience. I’m glad to hear Randy was so helpful and informative throughout the process and that the entire team made things easy to work through. It’s also great to hear Troy was part of making the experience a positive one. We truly appreciate you choosing Audi Wyoming Valley and hope you’re enjoying your new vehicle.

February 21, 2026

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Josh provided highly personalized service especially during the car deliver process. Would recommend to anyone looking for a new vehicle. More

by Bthomas
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mitch Kotarski, Josh Rasmus

Feb 24, 2026

Audi Wyoming Valley responded

Thank you for taking the time to share your experience. We’re so glad to hear that Josh made the delivery process feel personal and tailored to you. That moment when you take delivery of your new vehicle should feel special, not rushed, and it’s great to know he delivered that kind of experience. Your recommendation truly means a lot to us. Thank you for trusting us with your purchase, and if you ever need anything down the road, we’re always here to help.

February 19, 2026

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I was dreading the car-buying process, but John made it easy, transparent, and completely pressure-free. They went above and beyond my expectations . More

by Beth
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Laino

Feb 24, 2026

Audi Wyoming Valley responded

Beth, thank you so much for sharing this. We know the car buying process can feel overwhelming before you even walk through the door, so hearing that John made it easy, transparent, and completely pressure free means a lot. That is exactly how it should feel. Going above and beyond is what we aim for, especially when someone comes in a little hesitant about the experience. We want you to leave feeling confident, comfortable, and excited about your new vehicle. We truly appreciate you trusting us and giving John the opportunity to earn your business. Enjoy your new car, and we’re always here if you need anything at all.

February 13, 2026

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The service was informative and very timely. Darlene was a great help. The finance manager was helpful ad very knowledgeable towards my needs. More

by crushedbykaos1
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Darlene Duverge

Feb 24, 2026

Audi Wyoming Valley responded

Thank you for sharing your experience with us. We’re glad to hear the service was timely and informative. That combination matters. You should always feel like things are handled efficiently while still understanding exactly what’s going on. Darlene will really appreciate the shoutout. She works hard to make sure everything feels smooth and supported from start to finish. And it’s great to know our finance manager was able to clearly walk through options and tailor everything to your needs. We truly appreciate your business and the opportunity to work with you. If you need anything at all, we’re always here to help.

February 09, 2026

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The entire end to end process was flawless in terms of timeliness, professionalism, and execution from the certification, loaner, and purchase. More

by Cblass09
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Recommend Dealer
Yes
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