Troy Guillory

Bondy's Nissan responded

Thank you for taking the time to share your concerns. We are truly sorry for the frustration and disappointment you experienced with the $500 military incentive. We especially understand why this would be upsetting after you provided documentation that you believed should have been sufficient. Most importantly, we want you to know that we sincerely appreciate your service and sacrifice as a retired Army officer. The last thing we want is for you to leave feeling that your service was not valued or respected. While Nissan’s incentive programs have specific eligibility and documentation requirements that our dealership is required to follow, we understand that this does not make the experience any less frustrating. Please be assured that we are doing all that we can, in communication with Nissan, to get this resolved for you. As soon as we have a resolution, we will make sure to reach out to you and help any way that we can. Thank you again for your service and giving us the opportunity to make this right. -Breanna Bell, Customer Service Representative

Bondy's Nissan responded

Thank you for your continued support of Bondy’s Nissan! We’re thrilled to hear that our team consistently makes the truck-buying process quick, easy, and enjoyable. It means so much to know you’ve trusted us multiple times and have been happy with your experience each time. We truly appreciate your repeat business and look forward to helping you again in the future! -Breanna Bell, Customer Service Representative

Bondy's Nissan responded

Thank you for your feedback! We're glad to hear you were pleased with the trim repair. We're sorry to hear you're still experiencing concerns with your Apple CarPlay. During your visit, our technician tested the system using both an Android Auto device and a separate iPhone 16 with Apple CarPlay but was unable to duplicate the concern. We also verified that your vehicle's infotainment system was up to date and found no available software updates. Because Apple CarPlay relies on both the vehicle's infotainment system and the connected phone, intermittent concerns can sometimes be difficult to duplicate and may originate from either device or the connection between them. If the concern continues, we'd be happy to have you bring your vehicle back so we can perform additional testing, check for any newly released software updates, and gather more information to help identify the cause. Please give us a call at 334-794-6736, and we'll be happy to assist. -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you so much for the amazing review! We're thrilled to hear that our team was dedicated to helping you find the perfect vehicle. Your recommendation to your family and friends means the world to us. We truly appreciate your trust in Bondy's Nissan and look forward to serving you again in the future. Enjoy your new ride! -Breanna Bell, Customer Service Representative

Bondy's Nissan responded

Thank you for your feedback. We understand concerns about vehicle noises can be frustrating. Following the warranty replacement of the left front hub assembly, our technicians performed multiple road tests and inspections to re-evaluate your concern. At this time, no abnormal conditions were found, and no wheel bearing or other component failures were identified. The sound heard at highway speeds is consistent with normal road, tire, and vehicle operating characteristics. We appreciate the opportunity to inspect your vehicle and are always happy to answer any questions you may have. -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

Thank you for your kind words and recommendation! We’re delighted to hear that you had a great experience with us and that our team was friendly, helpful, and able to make your first purchase a positive one. Your trust means a lot, and we truly appreciate you recommending us to your friends. We look forward to assisting you again in the future! -Breanna Bell, Customer Service Representative

Bondy's Nissan responded

Thank you so much for your incredible review! We’re honored that you chose to make the 3.5-hour drive from Florida to work with us. Troy and Duncan are committed to providing an honest, transparent, and enjoyable car-buying experience, and it means a lot to hear that reflected in your visit. We truly appreciate your trust, your recommendation, and the opportunity to earn your business. We look forward to welcoming you back when it’s time for your next vehicle purchase! -Breanna Bell, Customer Service Representative

Bondy's Nissan responded

Thank you for sharing your experience with Troy and our Service Department. We take pride in our knowledgeable team and strive to provide top-notch service. We look forward to helping you with your future Nissan purchases. Your Service Advisor, Eric, will continue to keep your vehicle in top shape. See you soon! -Brittany Martin, Owner Loyalty Manager

Bondy's Nissan responded

"Amazing" is a word we love to hear! We are thankful for you and thank you for choosing Bondy's Nissan, your trusted Dothan Nissan dealer! - Mary Baker, Customer Service Manager