Troy Snyder | Page 14

Great environment no pressure sales This is our 3rd vehicle we have purchased from a Byers dealership and this is where we will buy our next vehicle. We have been happy with the service This is our 3rd vehicle we have purchased from a Byers dealership and this is where we will buy our next vehicle. We have been happy with the service department also,we like the drive up service. More

by JGARCIA150 Verified Customer Verified Customer

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Troy put in the extra effort Breanna and I are very pleased with the service Troy provided. There were a few hiccups (not Troys fault) along the way due to my laser focus on optio Breanna and I are very pleased with the service Troy provided. There were a few hiccups (not Troys fault) along the way due to my laser focus on options. Troys perseverance showed he was listening and customer focused. Everyone we talked to yesterday projected a friendly demeanor and willingness to help. Thanks Byers Toyota! More

by JBELGYA Verified Customer Verified Customer

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Outstanding sales staff Can’t say enough about the sales staff ,, the min you walk in a team member is greeting you and getting you to the right person to see ,, they ask abo Can’t say enough about the sales staff ,, the min you walk in a team member is greeting you and getting you to the right person to see ,, they ask about your wants and needs in a vehicle . I’m a 3rd time Byers Toyota customer ,, and for a reason because I can buy a vehicle at other Toyota dealers several which are closer to home . More

by HWJACK10 Verified Customer Verified Customer

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Pleasant, informative and productive My experience was strees free. The salesman was knowledgeable about the car I selected. He answered many questions regarding my purchase. He was frien My experience was strees free. The salesman was knowledgeable about the car I selected. He answered many questions regarding my purchase. He was friendly, personable and made the process run smoothly. More

by schardine31 Verified Customer Verified Customer

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Cordial and efficient Every person at the dealership from the General manager to the salesman were excellent All were personable and seemed to “go the extra distance” to Every person at the dealership from the General manager to the salesman were excellent All were personable and seemed to “go the extra distance” to help out More

by LCANESTHETICS Verified Customer Verified Customer

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Excelllent Mr. Snyder was very helpful and responsive to my purchase of a new RAV 4. I needed to coordinate the sale of my previous RAV 4 with the purchase of a Mr. Snyder was very helpful and responsive to my purchase of a new RAV 4. I needed to coordinate the sale of my previous RAV 4 with the purchase of a new one. That process took about 6 days and was accomplished effortlessly More

by MARION0 Verified Customer Verified Customer

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Great experience!! My experience at the dealership was amzing! Jon and Troy were great in assisting me in finding a truck for the price I needed with the features I desi My experience at the dealership was amzing! Jon and Troy were great in assisting me in finding a truck for the price I needed with the features I desired. They work with usaa and my bank and made my time and work with the dealership a breeze. They communities well and helped me with everything I needed! More

by CHAYSLETT Verified Customer Verified Customer

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Professional, Thorough, Courteous Your service Department is one of the reasons we return to Byers and no other Toyota Dealerships. Staff is awesome, professional, thorough and cour Your service Department is one of the reasons we return to Byers and no other Toyota Dealerships. Staff is awesome, professional, thorough and courteous . This team is the right stuff. More

by Pichert, Joseph T. Verified Customer Verified Customer

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Disappointing experience overall Long story short I’m very disappointed by this dealership as a whole. They are super nice and helpful in the process of purchasing a vehicle. When it Long story short I’m very disappointed by this dealership as a whole. They are super nice and helpful in the process of purchasing a vehicle. When it comes to needed help after your purchase they are almost impossible to contact. Customers are a number to them and are not valued at all. Troy was my salesman he was honestly very nice and helpful. My issue has been with the Finance department. I purchased my vehicle on 8/30/18. I kept looking for my payment it’s never came. I figured maybe it’s delayed with a first payment. I received a letter from the Byers dealership on 10/2/18 stating that my credit app was declined. So I reached out to them the same day. I wasn’t sure if I needed to return the vehicle or what the next step was. Honestly, I don’t think Byers would have ever contacted me first. They said it was nothing to worry about that Toyota Financial Services was holding the deal because the contract wasn’t dated. So the financial department at Byers Toyota sent me a email with the ONLY last page of my contract and had me date it then email it back. So finally I hear from Toyota Financial Services With my payment information. Not only is my payment now passed due it’s also not the payment I agreed to pay. So before paying the payment I called Toyota back left 3 voicemail no one answers my voicemails. I sent a email to the man who sent me my contract to date. I received a email stating that it was because of gap insurance which I said I declined when they asked me if I wanted it. During the paperwork with the financial department apparently the computer system wasn’t working so we had to do a paper contract. Financial department told me they would look into it and never called me back. I sent another email and left voicemail. Finally, I got a email back saying. I signed it so I have to make the payments. Unfortunately for me those payments are to high. I agreed to the most I could pay so now I’m stuck with a vehicle I can’t afford. Still trying to figure how I can return the vehicle or refinance the vehicle. Still haven’t heard back to see what my options are. More

by GRAY_KACIE Verified Customer Verified Customer

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Great buying experience Absolutely no pressure. Salesman was very patient, very knowledgable and made this a very pleasant buying experience. Ive purchased 4 new cars in my l Absolutely no pressure. Salesman was very patient, very knowledgable and made this a very pleasant buying experience. Ive purchased 4 new cars in my life and this was not the normal way you get treated at a dealership. I dont believe I will ever buy another vehicle unless its purchased from the Byers, and I'll hope Troy Snyder is still associated!! More

by Marengodoug Verified Customer Verified Customer

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