Tyler Basset
Tyler Basset at Subaru of Utica

Tyler Basset

Service Technician

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
48 Reviews
4.8

48 Reviews

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48 Reviews of Tyler Basset

January 10, 2026

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Employee Rating

Excellent service from the check-in desk(Casandra) to all aspects. Loved the video. Had to ask to have car washed. I am pleased. Talked t Alen Hutchins told him I was pleased More

by JAO911
Service Price Transparency
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Recommend Dealer
Yes
Jan 12, 2026

Subaru of Utica responded

We're delighted you had an excellent service experience with Casandra, Allen, and our team at Subaru of Utica. Your feedback is appreciated, and we'll see you next time!

Jan 12, 2026

JAO911 responded

Thanks again for the excellent service. I appreciate your entire staff.

January 08, 2026

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Everyone is always helpful and willing to answer any questions you may have. Appointments are always o time. More

by PATCARNEY
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Recommend Dealer
Yes
Jan 09, 2026

Subaru of Utica responded

We’re happy our team answers all your questions and keeps your appointments on schedule! We appreciate your business at Subaru of Utica.

January 07, 2026

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Professional, attentive staff. Timely and consistent service. Been doing business with them for many years. More

by SAJCOMPANY
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Jan 08, 2026

Subaru of Utica responded

Thank you so much for your fantastic review! We truly appreciate your continued support. See you next time! -The Subaru of Utica Team

December 19, 2025

Dealership Rating
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This was my first service visit to this dealership. The experience was great start to finish. I was greeted politely and offered a comfortable place to wait. The k cup machine and snacks was a nice tou More

by AVANNORTWICK0
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Recommend Dealer
Yes
Dec 19, 2025

Subaru of Utica responded

We are grateful for your glowing review! It was our pleasure to serve you, and we are pleased to hear that every step of the process went seamlessly. Thank you for choosing Subaru of Utica, we hope to welcome you back again in the future.

December 04, 2025

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We scheduled a transmission flush and service with Subaru of Utica. I picked up the car and noticed the trans fluid was the same color (brownish red) so I called and asked if they did the work and was assure More

by dpalmer315
Service Price Transparency
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Recommend Dealer
No
Dec 08, 2025

Subaru of Utica responded

We aim to provide thorough and transparent service, so it's concerning to see your comments. If you could reach out to me directly, I would like to better understand the details of your visit and make this right. Thank you. Billy Melendez - Service Manager - bmelendez@carbonecars.com

September 29, 2025

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Kind, professional, and informative. Outstanding service!!! I love the video documentation of the car while the technician explains. More

by TERESAMARIE54
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Carlos Bello

Sep 30, 2025

Subaru of Utica responded

We’re glad you liked the video updates and informative service! Thank you for choosing Subaru of Utica.

September 06, 2025

Dealership Rating
Employee Rating

Brought in our 2019 Outback for oil change & tire rotation. It was quick and the service man at the desk, Tyler, was great! We looked at new Outback’s. But unfortunately, my husband doesn’t thin More

by DYUENGER
Service Price Transparency
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Recommend Dealer
Yes
Sep 08, 2025

Subaru of Utica responded

Thank you for sharing your fantastic feedback about your recent visit to Subaru of Utica! We're so glad Tyler took excellent care of you during your service appointment. We're sorry to hear you're not loving the 2026 Outback, but whenever you’re ready to upgrade from your 2019, we’ll be here to help! Safe travels until then!

August 06, 2025

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Meticulously maintained my vehicle during recent service. Clear concise recommendations on what needed to be done. More

by K75SUPER
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Green, Tyler Davis

Aug 07, 2025

Subaru of Utica responded

Thank you for sharing your great experience with our service team! We appreciate your business and we look forward to seeing you again at Subaru of Utica!

August 04, 2025

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Best place to service vehicle at! Definitely will be coming again! They are very fast More

by CAYLEECROSSMAN05
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Recommend Dealer
Yes
Aug 05, 2025

Subaru of Utica responded

Thank you for your kind words about our service team at Subaru of Utica. See you again soon!

July 19, 2025

Dealership Rating
Employee Rating

Very courteous service. Completed the work in a timely manner. They have a very nice waiting area a TV and drinks! More

by RETMIL21
Service Price Transparency
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Recommend Dealer
Yes
Jul 21, 2025

Subaru of Utica responded

Thank you for the great review! We appreciate your business and hope to see you again at Subaru of Utica.

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