Tyler Bone | Page 75

Great service no problem visit friendly service employees cool atmosphere pleasant surroundings quality and service was excellent Honda service products are top quality great visit cool atmosphere pleasant surroundings quality and service was excellent Honda service products are top quality great visit More

by BWHESS43 Verified Customer Verified Customer

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Fast, friendly service. Only use Shottenkirk Honda for work on our truck. Will not let anyone else work on the truck but Honda. Will continue to use Shottenkirk Honda. work on our truck. Will not let anyone else work on the truck but Honda. Will continue to use Shottenkirk Honda. More

by LAYTONGLASSCO Verified Customer Verified Customer

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I was greeted promptly, my needs addressed professionally, and by Civic relocated to the bay quickly for the Oil Change and Inspection. As I had a "Birthday Car Wash" coupon, I was advised o professionally, and by Civic relocated to the bay quickly for the Oil Change and Inspection. As I had a "Birthday Car Wash" coupon, I was advised of the estimated wait time in addition to the standard Oil Change wait time. I was more then pleased with everything done. More

by BOBBAUDE Verified Customer Verified Customer

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Here's the deal, my wife took the car in this time and she doesn't do surveys. I am only doing it because I want the requests to stop. She came home happy, so I am happy. Her only complaint was the wif she doesn't do surveys. I am only doing it because I want the requests to stop. She came home happy, so I am happy. Her only complaint was the wifi was poor so she was unable to get work done while waiting. We'll be back. Its not fair of me to rate anybody but your software won't let me end this feedback begging unless I do. Ironically I am less happy than my wife at this point. More

by DCAUFFIEL Verified Customer Verified Customer

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It was easy to take my car in for its checkup myself I made an appointment, they were ready for me when I arrived. I waited comfortably and it was done. Good job made an appointment, they were ready for me when I arrived. I waited comfortably and it was done. Good job More

by CAROLYNSLOVITZ Verified Customer Verified Customer

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The short of this review is that they are not professional. My van came in for an oil change and tire rotation. I was told I needed new tires and I declined at this time as I do not drive often ( professional. My van came in for an oil change and tire rotation. I was told I needed new tires and I declined at this time as I do not drive often (less than 200 miles a month). I brought my van in at 2 pm when I had a 2:30 pm appointment. I was told it would be ready in a few hours. I was called a few hours later and told I had 4 active recalls on my van from Honda and that they WOULD have it completed and ready for pick up NO LATER THAN 6:30 PM when they closed. I called at 5:30 and again I was promised it would be ready by 6:30 pm. I arrived at 6 pm and was told it would be ready by 6:30 pm, again. At 6:55 pm I was told that I would get the emailed invoice for services completed and that they had to order a handle for the right back sliding door due to the recall work. I stated no I wanted the printed form of the receipt then before leaving as I keep records of all repairs and work on my vehicles for future reference and since my van is still well within warranty I wanted to be covered. I then waited until after 7 pm to receive my van which was parked by the side of the building where I could not see it from inside. I proceeded to get in my van and noticed grease stains on the steering wheel, inside interior dash, and all over the dash board area which looked like someone smeared their greasy hands while working. I then noticed that my steering wheel had been placed at the highest adjustable position and material was sticking out on both sides of the steering column going into the dash. Then I noticed my sliding doors did not work. I understand they had to do things to complete the work however I expect my van to be returned to me clean, the doors working, etc. My air was turned up, my mpg was decreased from 24 mpg to 5 (hello you do not need to run my van while you work! or you can buy my gas!), the vents were all moved and dirty, my radio settings were changed, and the recalls were not even ones Honda shows for my specific van (I checked online with Honda.) My husband took my van back to get the part for the door handle replaced since it came in on Tuesday from being ordered and told Eric what had occurred. He promised to fix it all and have my van detailed as well as being ready for pick up by 3 pm. We called at 2:30 pm since NO one had called us and were told it was ready. Thanks for the phone call follow up! We arrived for pick up my van which was quick. My van was NOT detailed as promised as evidenced by the rotting gallon of milk found a few days later in my van. We will be taking our business elsewhere and DO NOT recommend this dealership. More

by LSTWYFORD Verified Customer Verified Customer

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I appreciated the loaner while they were pushing a fix to my CRV. Everyone was very nice and helpful and got me in and out quickly😊 my CRV. Everyone was very nice and helpful and got me in and out quickly😊 More

by ELAINEHAZARD Verified Customer Verified Customer

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Tyler was top notch great experience I would tell anyone to Go and them a try great place to do business with 5 star rating to Go and them a try great place to do business with 5 star rating More

by KEMPMCREYNOLDS Verified Customer Verified Customer

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I had an amazing customer support experience and ill definitely be coming back to shottenkirk Honda of Cartersville for all of my vehicle needs. Such amazing people! definitely be coming back to shottenkirk Honda of Cartersville for all of my vehicle needs. Such amazing people! More

by DANNYVEIGA0304 Verified Customer Verified Customer

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I brought my Honda ridgeline a.m. on a Friday evening and the service department was able to get my car in and fix my ignition lock. the service department was able to get my car in and fix my ignition lock. More

by KJWEATHERFORD Verified Customer Verified Customer

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