Tyler Day | Page 2

Very happy with my new car! I waited a long time but it finally got here! The staff here is knowledgeable and friendly. Normal car dealers are pushy and try and force you to buy I waited a long time but it finally got here! The staff here is knowledgeable and friendly. Normal car dealers are pushy and try and force you to buy. NOT HERE! My salesperson Tyler let me take my time and pick what I wanted not what they wanted. Even the sales manager, Dustin Smith presented me with every option he could to help me. Thank you so much! See you for my first oil change! More

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My husband and I have been looking for a new car for quite some time, and were between a few different models, which were all Toyotas. We decided to visit a dealership in order to see each of them in pe quite some time, and were between a few different models, which were all Toyotas. We decided to visit a dealership in order to see each of them in person, and initially had a pretty unhelpful experience with a sales representative. So, upon a second visit we met Tyler and he showed us each of the vehicles. We came to a clear decision of what we were looking for, and Tyler took a purchase order from us, promising to call as soon as each allocation was received by the dealership to get us the car we were looking for as soon as possible. He also told us that he could guarantee a certain trade in value for our vehicle, as well as the MSRP price vs. the upcharge all other dealerships were charging. We heard from him a few days later and he told us the current allocation did not have the vehicle we were looking for, but that he would call us first thing when they received the next one. We never heard from him again, even though we emailed and called him several times, and left messages. Upon doing my own research, I learned that the dealership was allocated to receive the exact vehicle we wanted to purchase, with the exterior/interior color options that were our top choice. So, I immediately called the dealership and spoke with another sales representative who told me that yes, that vehicle was available, and he would get in touch with Tyler and call me back to help me purchase. I never received a return call, even though I explicitly told the representative that I would purchase the vehicle on the spot. We left an additional email and text message, and never heard back. Then, to make matters even worse, we got an email from the General Manager, Cristan Taylor, asking if we had found a vehicle or wanting our business if not. I explained the situation, and once again never heard back. I am beyond frustrated with this dealership, and believe wholeheartedly that the reason they never returned our call was because they knew they would have to honor their commitment to charge us the MSRP value for the vehicle that we wanted to buy. Since we first met with them, the dealership began charging the additional $5K just like the other dealerships and I believe they knew they could sell the vehicle for the higher value, even though they promised us we could purchase it for the MSRP value. Do not fall for their claim to have your best interest at heart, they are looking out for themselves and will quickly drop you in preference of a customer who will pay more. More

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Great service. Friendly people. Makes the whole experience more pleasant and endurable. Highly recommend this dealership! Friendly people. Makes the whole experience more pleasant and endurable. Highly recommend this dealership! More

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Khalid is superb. He was thorough, patient, and overall a joy to work with. His professionalism is superior to that of any finance person I have worked with over man He was thorough, patient, and overall a joy to work with. His professionalism is superior to that of any finance person I have worked with over many years of acquiring vehicles. More

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Tyler (Day) was a pleasure to work with. He was friendly, patient, and willing to go the extra mile to find the vehicles we want for the best deals. No pressure and no upselling. Highly recommended! patient, and willing to go the extra mile to find the vehicles we want for the best deals. No pressure and no upselling. Highly recommended! More

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Great customer service, good advice, and the best quality truck on the market. After having delt with other dealerships, I was very glad to find heritage in Catonsville truck on the market. After having delt with other dealerships, I was very glad to find heritage in Catonsville More

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Tyler is awesome to work with. He is very informative, friendly, and honest. He made the whole car buying process comfortable and never pressured us to make a purchase. Down the road, we will definitely friendly, and honest. He made the whole car buying process comfortable and never pressured us to make a purchase. Down the road, we will definitely reach out to Tyler for our next car purchase. More

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Great vehicle shopping experience. They gave me a price that was better than any other dealership in the area. They actually worked to get me the best finance rate and value for my trade. Would purchase f that was better than any other dealership in the area. They actually worked to get me the best finance rate and value for my trade. Would purchase from again! More

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So far, so good Haven’t decided on a vehicle yet but they are helping me with the process. Test drove a Tacoma Sport but would like to try something with a gentler ri Haven’t decided on a vehicle yet but they are helping me with the process. Test drove a Tacoma Sport but would like to try something with a gentler ride. More

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Tyler is the perfect person to buy a car from We've had our Highlander for about a month now. Although Heritage isn't my closest dealership, it will be our dealership going forward. Tyler is the We've had our Highlander for about a month now. Although Heritage isn't my closest dealership, it will be our dealership going forward. Tyler is the main reason fr that. He's attentive and respectful of our time and desires. I really felt like it was more about us than making a deal, or selling a car. More

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