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Tyler Duncan
Tyler Duncan at Shottenkirk Ford Granbury

Tyler Duncan | Page 8

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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5.0
89 Reviews
5.0

89 Reviews

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89 Reviews of Tyler Duncan

September 13, 2024

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Employee Rating

Great care, communications, and professionalism. Tyler was awesome and took the time to ask the right questions More

by jlew575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

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Sep 16, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 12, 2024

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Employee Rating

Very professional, very efficient, and respectful of my time and returned my pickup before I was expecting to get it. More

by Max Garrison, DVM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Smalley, Matt Jewett , Melissa Cates, Hunter Poimbeauf

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Sep 13, 2024

Shottenkirk Ford Granbury responded

Max, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

September 12, 2024

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Employee Rating

Very friendly staff and great service they get you in and out in a timely manner More

by bomar.rob
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Hunter Poimbeauf

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Sep 13, 2024

Shottenkirk Ford Granbury responded

Rob, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

September 10, 2024

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Employee Rating

Melissa is always a great service advisor and makes sure everything is done as promised. More

by Roger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Jewett , Melissa Cates

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Sep 11, 2024

Shottenkirk Ford Granbury responded

Roger, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 06, 2024

Dealership Rating
Employee Rating

Service writer Tyler was great. Listened, got me in and out in very timely manner. More

by ecr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 09, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 01, 2024

Dealership Rating
Employee Rating

Great job! Employees were very helpful and kind! Got my truck right in and done fast More

by dwinkles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Smalley, Matt Jewett , Melissa Cates, Hunter Poimbeauf

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Sep 04, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

August 31, 2024

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Employee Rating

My car was serviced in a timely manner and the cost was within my budget. More

by JPHILLIPSTUMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Holtzinger, Randy Lancaster, Katie Marler , Melissa Cates

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Sep 04, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 31, 2024

Dealership Rating
Employee Rating

Shottenkirk Ford of Granbury did an amazing job of getting my car in and out of the service. They were very informative as to the progress of the work being done. More

by kurtwhite02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 04, 2024

Shottenkirk Ford Granbury responded

Kurt, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 27, 2024

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Employee Rating

Service was amazing from the pickup of my vehicle to the drop off. Thank you to everyone More

by TIFFANYDBRAWLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Smalley, Matt Jewett, Brandon Holtzinger, Randy Lancaster, Katie Marler , Melissa Cates, Hunter Poimbeauf, Kristen

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Aug 28, 2024

Shottenkirk Ford Granbury responded

TIFFANY, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

August 26, 2024

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Employee Rating

Very friendly staff! My truck was repaired way before it was promised and they did a wonderful job! Even offered to bring it home for me. I've purchased 6 or 7 trucks fro More

by aggie7up
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Brian Curtis, Eric Smalley, Matt Jewett , Billy Bohrman, Melissa Cates, Tom Dyer, Hunter Poimbeauf, Oscar Black

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Aug 27, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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