Tyler Glatting | Page 15

Fix the problem the first time would help. Service department sent my car back with lights on dash Service department sent my car back with lights on dash More

by KENYAFOSTER Verified Customer Verified Customer

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Very nice and professional people the best customer service of any dealer that I have ever to service of any dealer that I have ever to More

by GROTHCURTIS Verified Customer Verified Customer

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Was very helpful and professional took the time to answer my questions and explained things very thoroughly. my questions and explained things very thoroughly. More

by mariaekhoff Verified Customer Verified Customer

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Very easy to work with. Appreciated Tyler finding me a loaner when I needed one. Appreciated Tyler finding me a loaner when I needed one. More

by bergjustin27 Verified Customer Verified Customer

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I love taking my car to Luther Volkswagen, I’m always treated extremely well, and they always keep me rolling safe. Cheers! treated extremely well, and they always keep me rolling safe. Cheers! More

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Great job diagnosing and fixing an intermittent problem the first time. Very professional serves department. the first time. Very professional serves department. More

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Tyler was great to work with! He took time to walk through the services requested and ensured I was comfortable He took time to walk through the services requested and ensured I was comfortable More

by HADES101 Verified Customer Verified Customer

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I cancelled my follow up appointment because I was able to fix the issue with my usb port myself by changing a burnt fuse. I have leases one car and purchased a second car through Luther Brookdale becaus to fix the issue with my usb port myself by changing a burnt fuse. I have leases one car and purchased a second car through Luther Brookdale because I loved their service department. I no longer have confidence or trust Luther Brookdale Volkswagen. I brought my car in for an oil change and informed the service department that my charger was not working. I was told that it would require a diagnostic at the cost of $160. I declined. I was then informed that my reverse light was out. They changed the bulb and it still didn’t work. I was told that it was probably the Wii’s f that it would need a diagnostic. I agreed to the diagnostic because now it was the charger and the light that was a problem. I was told they may keep my car a couple of days. It was a Friday so I picked my car up with plans to return it on Monday. It bothered me that there was no mention of checking the fuse. I did my research, found the burnt fuse and replaced it. The charger is working. It cost this 66 year old grandma $5.00 for the box of fuses. Luther should do the right thing and reimburse me the cost of the diagnostic. Reubenna Cooley 612-251-7187 More

by REUBENNAC Verified Customer Verified Customer

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5 Ok I'm done here. I keep saying 5 and you're saying I need to say between 1-5. Get your system right. I don't know what to tell you I keep saying 5 and you're saying I need to say between 1-5. Get your system right. I don't know what to tell you More

by Brianna.c.morgan@gmail.com Verified Customer Verified Customer

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Did a great job finding the problem and getting it fixed, with great communication throughout the repairs. with great communication throughout the repairs. More

by Provo82 Verified Customer Verified Customer

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