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Tyler Newstrom

Overview Reviews (366) Inventory (660)

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Tyler Newstrom

Tyler Newstrom | Page 11

Service Drive Manager

Luther Bloomington Acura Subaru

7801 Lyndale Ave S
Minneapolis, MN 55420

Hello, my name is Tyler. I have been in the automotive industry as a service provider since early 2012 and it has taught me a lot about who I am as an employee. I have a passion for helping customers and working towards a common goal together, a great service experience! I look forward to meeting you and building your next great experience together!

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366 Reviews

Overview Reviews (366) Inventory (660)

Dealership Experience

8 yrs, 1 mo

Industry Experience

14 yrs, 2 mos

Languages Spoken

English

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rated

366 Reviews

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Employees need five ratings within 24 months before we can calculate an average rating.

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366 Reviews of Tyler Newstrom

March 10, 2021

Dealership Rating

Employee Rating

Tyler was courteous and professional, and sent me a text message when the service was compete. Luther Subaru is a leader in thoughtful, professional service. message when the service was compete. Luther Subaru is a leader in thoughtful, professional service. More

by VIZENOR

Verified Customer

Recommend Dealer

Yes

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Mar 11, 2021 -

Luther Bloomington Acura Subaru responded

Hi VIZENOR. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for your review. Pleased to hear that Tyler provided an all-around wholesome experience for you from start to finish. We appreciate your kind words, support and loyalty. We look forward to seeing you again soon. Have a wonderful day.

March 10, 2021

Dealership Rating

Employee Rating

We dropped the car off the night before as 6:30 am is way too early. I received a text right away in the morning to let me know they found my car and were getting to work on it. It was done so fast I was sur too early. I received a text right away in the morning to let me know they found my car and were getting to work on it. It was done so fast I was surprised. I asked to have the keys in the car. It was pulled up to the front of the building, receipt and keys inside as promised! Thank you.. More

by MOZ5072010

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 11, 2021 -

Luther Bloomington Acura Subaru responded

Hi MOZ5072010. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for your review about your recent experience. Happy to hear we were able to accommodate all of your requests to your complete satisfaction. We look forward to bringing you many more years of excellent service and appreciate your patronage. Have a great day.

March 05, 2021

Dealership Rating

Employee Rating

Friendly efficient personnel and service. Good COVID protocols. Ok. My one complaint is that you wouldn’t accept my comments saying they need yo be 25* words! Really!? protocols. Ok. My one complaint is that you wouldn’t accept my comments saying they need yo be 25* words! Really!? More

by MARY_DEBRUIN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Hi MARY_DEBRUIN. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for the review. Happy to hear your service went well and you approved of our current COVID-19 processes. I sincerely apologize about the minimum word limit. This is solely set by the DealerRater platform to prevent fraudulent reviews from being posted, and to ensure all feedback is genuinely from clients. I appreciate your feedback and will pass this along to DealerRater. Have a great day.

March 04, 2021

Dealership Rating

Employee Rating

All of my past service experiences have been excellent. My most recent service experience was exceptional. Tyler was proactive in his response to the problem, and was a terrific advocate. The outcome wa My most recent service experience was exceptional. Tyler was proactive in his response to the problem, and was a terrific advocate. The outcome was much better than anticipated, in every way. Thank you, Tyler. More

by JeffG

Verified Customer

Recommend Dealer

Yes

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Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Hi JeffG. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for the wholesome review about your overall experiences here with us! Very pleased to hear that Tyler’s efforts ensured your satisfaction with your visit. We appreciate the support and hope to provide the same quality experience for you in our new Subaru building. Have a wonderful day.

March 03, 2021

Dealership Rating

Employee Rating

Great service and supportAddressed all my concerns about Great service and support Addressed all my concerns about the vehicle I am looking forward to the new service center they are building I would advi Great service and support Addressed all my concerns about the vehicle I am looking forward to the new service center they are building I would advise to get a system where they can video record what they did on your car and send you the link like some dealers I believe they are working on that though More

by Gregor32

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Hi Gregor32. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for your feedback and review about your recent visit. Glad to hear Tyler provided an exemplary experience for you. We appreciate your input about this new system and will pass this suggestion along to our district managers! Your business is very much appreciated and we look forward to seeing you again soon in our new Subaru building. Have a great day.

March 02, 2021

Dealership Rating

Employee Rating

Tyler was very helpful and communicative while my car was in for service sending frequent updates about where they were in the process. His friendly and helpful manner made the day a positive experience. in for service sending frequent updates about where they were in the process. His friendly and helpful manner made the day a positive experience. More

by JENBREMER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Hi JENBREMER. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you for leaving a review in regard to your recent visit with Tyler. Glad to hear his optimistic attitude ensured your experience would be nothing short of extraordinary! We appreciate your loyalty and hope to see you again soon for your next servicing needs. Have a lovely day.

February 26, 2021

Dealership Rating

Employee Rating

This dealership is efficient, friendly, keeps customer updated and gets job done. Also during this time keeping things clean and sanitized is also very noticeable. updated and gets job done. Also during this time keeping things clean and sanitized is also very noticeable. More

by marleneshouman

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 08, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning marleneshouman. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Subaru. Thank you so much for your review and feedback about your experience! Glad to hear that everything went well. We look forward to seeing you soon at our new Subaru building. Have a great day.

February 25, 2021

Dealership Rating

Employee Rating

I was greeted and they explained the process clearly. Told me what would be done and the time it would be ready. Very pleasant experience. Told me what would be done and the time it would be ready. Very pleasant experience. More

by sjack919

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Feb 26, 2021 -

Luther Bloomington Acura Subaru responded

Good Morning sjack919. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent service experience. Pleased to hear that everything went to your expectations. We hope to see you again soon for your next servicing needs. Have a wonderful day.

February 21, 2021

Dealership Rating

Employee Rating

I have had a few different issues going on with my car, so have had to visit the service department a few times close together. Each time, the customer service has been excellent. Communication is approp so have had to visit the service department a few times close together. Each time, the customer service has been excellent. Communication is appropriate, professional, and timely. Tyler has been my point of contact. I can't think of one thing I would change, or suggest needs improvement. I really appreciate the consistent customer service. Well done. More

by JeffG

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

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Feb 24, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon JGROTHE. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent visit with Tyler Newstrom. I am very happy to hear that Tyler has provided nothing short of an extraordinary experience for you each time you are in. We sincerely appreciate the kind and thoughtful feedback and surely hope to see you again for your next servicing needs in our new Subaru building. Have a fantastic day.

February 20, 2021

Dealership Rating

Employee Rating

I took my Subaru in for a software update/reprogramming. Everyone was very kind and respectful giving me all the specific information that I required. I was very happy with the experience. Everyone was very kind and respectful giving me all the specific information that I required. I was very happy with the experience. More

by Pat's Ford

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Feb 23, 2021 -

Luther Bloomington Acura Subaru responded

Good Afternoon Pat’s Ford. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear that everything went well and you had a positive experience. Your patronage is appreciate and we surely look forward to seeing you again! Have a wonderful day.

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