Tyler Odom

9/12/25 Bought 2022 Subaru ascent Onyx 10/31/25 Car goes in because of strange sharpie smell and rattle, kept from Friday-Monday to do oxide treatment, 11/3/25 happy that sharpie smell removed and goes in because of strange sharpie smell and rattle, kept from Friday-Monday to do oxide treatment, 11/3/25 happy that sharpie smell removed and I was not charged, but car still has rattle, 11/10/25 Car goes in AGAIN for rattle and now realization that 60k service was never completed and car has bad spark plugs. Service done complimentary. Rattle still happening. Sent 2nd video of rattle. 12/1/25 car in again for rattle that still was not handled, and burning brake smell. After much back and forth techs FINALLY drive car and gear sound. Told that dash was “completely taken apart” and mounting screw was found loose. “Fixed, all set” except brakes weren’t addressed. I told them I’m not taking it back till brakes are dealt with. Told the brakes “may or may not be a problem” I explain that it’s absolutely a problem. FINALLY, they replace the brakes after I mention there was a recall on the brakes and they decide to replace them all. 12/3/25: pick up car. Leave, now USB doesn’t work. Call service, they take it right back in. My kids and I wait for 40 minutes. Works, head on home. 12/4/25: steering wheel info button and lane departure button not working. Service send my call to voicemail, leave message for sales manager, no call back, send message online for service and another online request for call. No call. Nothing, my husband then went there to get in contact and was told I’d receive a call the next day. 12/9/25: still no call back. At this point I have told many people about this experience and even had to go to another mechanic to sort out my final issue that was ignored. Which this issue was a simple reset from the battery being unplugged. I understand that issues happen, and I also understand that they did eventually resolve MOST of the issues after multiple appointments. But to be a customer to go through this many issues in less than three months and be ignored by the service department and sales is completely unprofessional. I’m sad to see a place that I was truly happy going to for a long time now become a place that I have no intention of stepping foot back in. More

by rachelefoust Verified Customer Verified Customer

Report | Print

Great experience,. .Tyler and shea were great and vary helpful and I will be doing more business with them for sure !! .Tyler and shea were great and vary helpful and I will be doing more business with them for sure !! More

by only1bryce Verified Customer Verified Customer

Report | Print

Already knew what I wanted for a car. They gave me a fair trade value and worked with me on price They gave me a fair trade value and worked with me on price More

by tpapag6365 Verified Customer Verified Customer

Report | Print

Jake, Adam & Tyler reviewed my Legacy trade-in offer from another Subaru Dealer and quickly closed the deal on a lease agreement with the option to purchase at the end. another Subaru Dealer and quickly closed the deal on a lease agreement with the option to purchase at the end. More

by steven_bibeau Verified Customer Verified Customer

Report | Print

I was told replacement molding was covered but was not when I got there was not. when I got there was not. More

by k_blanchette Verified Customer Verified Customer

Report | Print

The person I worked with was knowledgeable, and didn’t try to push me into anything. try to push me into anything. More

by airforcejosh83 Verified Customer Verified Customer

Report | Print

It is the worst experience I have ever had buying a vehicle. I have never been lied to before to get a car sold. I bought a car on Tuesday. I was promised by Friday I would have a registration the sale vehicle. I have never been lied to before to get a car sold. I bought a car on Tuesday. I was promised by Friday I would have a registration the salesman. Eric lied to me saying that it took this insurance company two days to get to them when I have confirmation from the insurance company that it was sent out Wednesday Morning back to them. I was there today on Friday and I was told I should have it by the end of the day and I was also told by Tyler when I bought the car that I would have it by Friday his words were how does Friday sound? I said OK The worst experience ever. The only one that I even trusted that dealership would be Adam Green at least he’s honest I will never tell anybody to buy a vehicle there ever again and I am sorry I did. I only hope it to service department is much better than your sales department to be Frank I wish I could just reverse the whole deal. You have nothing to do with these people. I am so disappointed and I like the car imagine that I’m not asking for compensation for all the screw ups the misleading, and the out out lying to my face. That is not what this is about. It’s about customer service that was not given to me and not even extended to me. Have a nice day. I hope the service department is better. More

by rbaril007 Verified Customer Verified Customer

Report | Print

I had a positive experience at Granite Subaru. The employees were courteous and polite. There wasn’t any pressure or stress. The employees were courteous and polite. There wasn’t any pressure or stress. More

by mlittlefield101 Verified Customer Verified Customer

Report | Print

Everything was pretty smooth in the buying process and so far I would recommend the dealer. far I would recommend the dealer. More

by crissybardani Verified Customer Verified Customer

Report | Print

Entire staff goes above and beyond for the customer in every aspect! Love those brownies!!! every aspect! Love those brownies!!! More

by dannyhoff17 Verified Customer Verified Customer

Report | Print