Tyler Torres | Page 3

Staff was knowledgeable and very curtious. The dealership was able to find the exact truck I was looking for. The dealership was able to find the exact truck I was looking for. More

by onlyoness Verified Customer Verified Customer

Report | Print

I would NEVER buy a vehicle from this place. I inquired about a 2020 Ford F250 they have listed for 75K. I made an offer for 71K. I also had an awesome one of a kind 2016 Tahoe Z71 I was willing I inquired about a 2020 Ford F250 they have listed for 75K. I made an offer for 71K. I also had an awesome one of a kind 2016 Tahoe Z71 I was willing to trade. The Far book value at that time for the F250 was around 66K-72K. I received a text with a proposal of my trade for around 24k which was fine with me because the condition of my vehicle is in exceptional condition. they changed the price of the F250 from 75.5k to, $76.9K which was ridiculous and outrageous. I told them no, and I get the bull crap line of " In today's economy, dealers' price there vehicle over and not under" {That was the text I received} Then I received another proposal for 75k. NOPE!!... After that I didn't hear back. I was willing to go up. I even tried to speak to 3 different salespeople through text or email but, when they found out it was me, all communications stopped. The last salesperson I spoke with through the phone and text was really nice and even though this dealership was being a xxxxxx, the salesperson I was talking to was awesome. everything was going well; I was sending him a lot of pictures of my truck and was about to offer 72.5K for it. After most of the day has past, I didn't get a response, so I texted back and the person I was speaking to told me, " The manager Tyler told him that I originally offered 71K and from that point, there isn't much more for us to discuss" They think the Truck will sale for 75K LOL Guess what, they had the truck listed for 75.5k and then dropped it down to 75k and now for $74,750. in a few days to a week, the price will drop another $1,000 and so on. I'm really glad I didn't guy this truck. after doing research, I found out that this truck was at another ford dealership 1hr away and it sat on their lot that they had to end up taking it to auction and that's how this crappy ford dealership ended up with it. so, thank you to the xxxxxx bag manager who wants to be greedy and over charge on use vehicles. I hope yall have to send it back to auction and lose thousands more on it, on top of paying auction fees. BTY I just bought a 2021 F250 diesel with way less miles. Thank you for being worthless. More

Report | Print

Called had a issue with parts called to speech with manager left my number you think anyone called me back NO manager left my number you think anyone called me back NO More

Report | Print

Both Kevin’s and Roberto made my experience painless. I highly recommend this dealership especially during these difficult buying times I highly recommend this dealership especially during these difficult buying times More

Report | Print

Clean, friendly, responsive, pleasure to do business with and convenient location, I will be back and convenient location, I will be back More

by wfocontractor Verified Customer Verified Customer

Report | Print

I had an excellent experience. Nate Dosreis and Tyler Torres made it easy and painless. They restored my faith in the automotive purchasing process. This was the fourth Ford dea Nate Dosreis and Tyler Torres made it easy and painless. They restored my faith in the automotive purchasing process. This was the fourth Ford dealership that i looked at that day, only because it was the farthest from home. It should've been the first one. It will be next time. By far the best selection. I have referred many friends to Empire Ford. Neil Arruda More

Report | Print

Great sales personnel and dealing with Tyler was very good. One of issues I had is I had to keep calling for a form to be sent to me to cancel a policy I didn’t want. The other issue I had/still have was good. One of issues I had is I had to keep calling for a form to be sent to me to cancel a policy I didn’t want. The other issue I had/still have was getting my registration transferred to the new to me vehicle I bought. I’ve always had it done the same day or next day. It took 7 days to just get a copy of the new registration, and I only got that because I called on the 7th day at 5pm, prior to that I had call several days. I bought the vehicle on February 10, 2022 and as of today I have not received the hard copy of registration and not sure of any other paperwork yet should have gotten. More

by HARLEYLIFE Verified Customer Verified Customer

Report | Print

I ordered a vehicle 4 months ago which finally arrived. Empire Ford of New Bedford did not value my trade ($9K under KBB trade-in value) and had a take it or leave it attitude. They seemed very happy tha Empire Ford of New Bedford did not value my trade ($9K under KBB trade-in value) and had a take it or leave it attitude. They seemed very happy that I wouldn't go for their deal because they could make more (currently asking $5K over MSRP) than if they sold it to me at the special order price (we had agreed on MSRP at time of order). So after waiting months they got a new vehicle to sell and I just wasted my time. Didn't even get a "Thank You" for handing them the $11-12K profit they will make selling "my" vehicle over MSRP to someone else. Part of the situation is due to Ford pushing Special Orders instead of stocking dealer lots. If you want a Ford, be sure to get in writing a firm commitment on your trade using an unbiased source like KBB at time of order. Otherwise you might be between a rock and a hard place trying to get a fair price for your trade. Of course, if no trade is involved this predicament would be avoided. Then you just need a firm commitment on price for the ordered vehicle. I gave one star because Ford shares some of the blame for designing a system that allows dealers to take advantage of the situation which they did with gusto. I would give Empire zero stars without Ford's complicity in this biased system that gives dealers a decided advantage. You are left to decide between accepting the dealer's lowball offer on your trade or walking away from your Special Order 3 or 4 months in the making and then having to try again (or give up). Until dealers start carrying inventory that provides consumers with a choice and that allows them to go somewhere else (really your only true negotiating advantage) you will be losing big money on every deal that involves a trade. Good Luck. More

Report | Print

Kevin and his associates were so helpful and honest when helping me purchase my car, and I'm so thankful! I truly love my Bronco helping me purchase my car, and I'm so thankful! I truly love my Bronco More

by madisonmaksy Verified Customer Verified Customer

Report | Print

Most accommodating dealership. Tyler Torres went the extra distance with my two vehicle purchase. I will encourage anyone to buy from Empire Ford. Great service and sales force. No pressure to buy, very extra distance with my two vehicle purchase. I will encourage anyone to buy from Empire Ford. Great service and sales force. No pressure to buy, very informative. Highly recomended. More

by Jsg195b Verified Customer Verified Customer

Report | Print