Ue Vang | Page 14

Good service but recommend "extra" services that aren't need First off - getting a hold of the service department via the phone is next to impossible. 80% of the time you have to leave a message - and it'll tak First off - getting a hold of the service department via the phone is next to impossible. 80% of the time you have to leave a message - and it'll take 1- 2 days for them to call you back. I took my car into this dealer for the usual "high mileage" maintenance & an oil change. During the service experience, they recommended a new battery and showed me data that my battery was "bad." They informed me the cold crank amps were less than 100. Interestingly, the battery had been replaced less than 10 months prior at the Subaru dealer where I purchased my vehicle. I declined the service to have the battery replaced. When I did my service check out - it just said "bad" on the walk around inspection form and the tech didn't provide the actual reading. I called this dealer on 2 separate occasions asking for the actual data showing my battery was bad and I have yet to receive it (my service appointment was in June). Each time I called the technician that answered said they would "leave a message with your technician to call you back because the information isn't in the system." I called the other Subaru dealer where I purchased my vehicle who said the battery has a 5 year warranty and encouraged me to get the print off of the reading/data so they could submit the warranty and have it replaced for free. In the meantime, I went to Batteries & Bulbs to have it tested and they said it was "great, tested 490 out of 500." I drove 252 miles to the dealership where I purchased my vehicle and where the battery was installed and they said - "ummm, your battery is fine. I wouldn't go back to that dealer." While I haven't had a "bad" experience at White Bear, every time I go - it's a burnt out bulb that was working when I arrived, a dirty filter, tie rod is torn or something needs fixing. I usually have the "expensive" work done elsewhere and just go to this dealer for the basic repairs because the quote they give me is almost double what I can have at an independent shop or even the Subaru dealer where I purchased the vehicle. To top it off, my tires were purchased only 18 months ago from this same dealer (27,000 miles ago) and during this visit they said that I'll need new tires by November - despite the tires being good for 70,000 miles. While I know dealers upsell their products, it seems a bit excessive. I'd recommend basic services, but nothing more. More

by GufsFanaticMN Verified Customer Verified Customer

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I have been extremely pleased with the service received at White Bear Subaru. Also, the spacious waiting area makes it easy to work online while waiting for your car. at White Bear Subaru. Also, the spacious waiting area makes it easy to work online while waiting for your car. More

by carguy7286 Verified Customer Verified Customer

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I purchased my first new 1998 Subaru Outback and now I got new 2020 Outback from White Bear Subaru Mn. I am happy with their service. got new 2020 Outback from White Bear Subaru Mn. I am happy with their service. More

by Punjabhaib Verified Customer Verified Customer

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Re-call Service Even though I had to bring it back for a second time for the notice, the employees were polite, friendly and attended to me quickly, with masks and di Even though I had to bring it back for a second time for the notice, the employees were polite, friendly and attended to me quickly, with masks and distancing appropriate for this time. I also think they seem to work together as a team in terms of getting things taken care of, getting the loaner car ready and having my car clean and ready to go when I returned. More

by SAMNMARG0 Verified Customer Verified Customer

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Always attentive, always professional, always excellent. Diagnoses always clear - costs sometimes less than estimates. Wonderful waiting area with excellent WiFi - all staff friendly and helpful. Diagnoses always clear - costs sometimes less than estimates. Wonderful waiting area with excellent WiFi - all staff friendly and helpful. More

by ALBRANUM Verified Customer Verified Customer

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Treated well. $300 an hour for labor is too much. Spark plugs, oil change. The waiting room is nice but the expense is not worth it. plugs, oil change. The waiting room is nice but the expense is not worth it. More

by DAWN.HUGHES2013 Verified Customer Verified Customer

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Everything is so easy from beginning to end. It’s so easy to make the appointment. They always have times that are convenient. The team there are so polite and kind, everything is explained up front and easy to make the appointment. They always have times that are convenient. The team there are so polite and kind, everything is explained up front and no surprises. More

by Kris Solheim Verified Customer Verified Customer

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excellent service, nice staff, comfortable waiting area, and everyone had masks on excellent service, nice staff, comfortable waiting area, and everyone had m service, nice staff, comfortable waiting area, and everyone had masks on excellent service, nice staff, comfortable waiting area, and everyone had masks on thanks More

by bjai0 Verified Customer Verified Customer

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Very disappointed again. My 1 1/2 hour wait for a Very disappointed again. My 1 1/2 hour wait for a recall repair turned into 4 hours with no contact as to why the delay until we asked. The technic Very disappointed again. My 1 1/2 hour wait for a recall repair turned into 4 hours with no contact as to why the delay until we asked. The technician did not come into work until 9 AM for a 7:30 AM appointment. Unacceptable. More

by WALLNER41 Verified Customer Verified Customer

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Super professional and great to deal with! I love all the precautions they are taking to keep people safe in their dealership! Thanks for being awesome! the precautions they are taking to keep people safe in their dealership! Thanks for being awesome! More

by mattnewberg Verified Customer Verified Customer

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