Uzair Ayaz | Page 10

Great quick service This is the fourth vehicle I have purchased from imperial. Love doing business with them. They have made every vehicle buying a pleasant experience a This is the fourth vehicle I have purchased from imperial. Love doing business with them. They have made every vehicle buying a pleasant experience and there finance department is great too. More

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AMAZING I had the most amazing car buying experience at Imperial Chevrolet! We were greeted by David Boratyn. He was very helpful in setting me up with the I had the most amazing car buying experience at Imperial Chevrolet! We were greeted by David Boratyn. He was very helpful in setting me up with the right salesperson. Then I met Firas Ektilah. Very professional. He totally understood my situation and sprung into action. It was by far the best buying experience I've ever had. To assist was Finance guru Omar Ihjul. What an excellent TEAM. After the car was mine things needed to be done before I could take my car home. It took a few days but I received a phone call daily from Firas Ektilah. Having made the choice I did by going to Imperial Chevy has ended a total 6 hours per day getting to work in Worcester from Milford. Seemed endless...Now I've reached that light at the end of the tunnel. You guys are amazing. Firas I would most assuredly send people your way. David B...well done...great TEAM!!! Thanks so very much from the bottom of my ??...You ROCK!!! Respectfully, Martha R. Coveney More

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Sales Consultant Our sales consultant, Travis Hayward, was professional and a pleasure to work with throughout the entire purchasing process of a new Malibu. There was Our sales consultant, Travis Hayward, was professional and a pleasure to work with throughout the entire purchasing process of a new Malibu. There was plenty of stock to choose from and still not be confusing. We liked the test drive and Miss Mendon Diner. All other staff we interacted with were also friendly and helpful. Overall it was a good car-buying experience. More

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Buying a used car Decent experience took care of me, would recommend. Bought a Malibu from this dealership had a little mix up when I went to sign the paperwork but was Decent experience took care of me, would recommend. Bought a Malibu from this dealership had a little mix up when I went to sign the paperwork but was taken care of and ultimately got what I wanted More

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Absolutely Amazing Experience Imperial Chevrolet is NOT your average run of the mill dealership! We were looking for a new vehicle and being life long GM owners we decided to try I Imperial Chevrolet is NOT your average run of the mill dealership! We were looking for a new vehicle and being life long GM owners we decided to try Imperial Chevrolet as we have always heard great things about them. We got lucky and got their best sales person, Travis Hayward. He was polite. He was courteous. He went above and beyond for us. Everything you basically wouldn't expect but would want from a salesman, he was genuine and knowledgeable and honestly we received the best service ever and for a fact he comes highly recommended. With our experience, shortly after receiving our car we had noticed a few issues with our vehicle and weren't happy so we brought the car back. Immediately everyone at Imperial Chevrolet went above and beyond to put the gears into motion to satisfy us which lead to us bringing it to their service department. Sean McCabe the service advisor was very professional and attentive to us and actually listened to us to help diagnose the problem and everyone in the service department such as Wayne and a few others were very speedy in resolving our issues and in less than a day we had our car back. We were even supplied with a rental vehicle at no cost to us and we spoke with Alicia and she went above and beyond to help us and answered all of our questions. She was very bubbly, energetic and professional and a very pleasant person to deal with. Also very knowledgeable and very helpful and attentive to our specific needs. Unfortunately we had some other issues and were still not completely satisfied so again we went back. We had spoke with Bruce and surprisingly enough according to THEM buying our car back and putting us into a different vehicle was the best answer. We agreed. For this we dealt with David Boratyn, clearly the best sales manager on the planet! He was also just as courteous and polite as Travis, Sean and everyone else at Imperial but he also portrayed the utmost professionalism and was very involved with our specific needs and moved swiftly to remedy our specific situation. We cannot speak highly enough of David. He was just absolutely amazing how he handled everything for us and we cannot thank him enough. When it came to the financial aspect of actually buying the car from Imperial we dealt with Ahmad Al-Jallad, also another amazing gentleman. He was also very professional and courteous and he talked with us the whole time while we were filling out paperwork to help ease our worries and help pass the time and just made us feel very relaxed and at home. He made that process seemingly fly by with his genuine, warming, and funny personality. He offered us everything they had available to us including a roadside assistance package which I would highly recommend to everyone. It was definitely a very relaxed atmosphere and we felt as though we were in the best hands throughout our whole car buying experience. If we could give each of those people a 10 star rating we would. We would definitely recommend Imperial Chevrolet to all of our family and friends and we'll definitely go back in the future! Honestly, I would fully recommend for anyone who is looking for a car to go to Imperial Chevrolet to buy it because they will work with you to make sure you're 100% satisfied and 100% happy with your new or used car! 5 stars for sure and if we could give ten stars we would! Absolutely amazing experience! Thank you so much to everyone at Imperial Chevrolet! More

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Great customer service My husband and I purchased a vehicle and leased another from Imperial Chevrolet. I couldn't have asked for better service. Santos Cruzado the Internet My husband and I purchased a vehicle and leased another from Imperial Chevrolet. I couldn't have asked for better service. Santos Cruzado the Internet Sales Manager helped us make our way into the dealership and made us feel right at home where we met with Firas Etkilah the sales consultant. Firas took his time and really took an interest in what we were looking for in a car. He let us test drive and look at the cars we were interested in. If we didn't like a particular car he showed us different options. He really went above and beyond to make sure we found a car we loved. We then came in contact with the David Boratyn the sales manager. He helped come up with quotes that fit our budget and explained the different options we had. We then met with Mike Docuoto the finance manager and although it was getting late he stopped at nothing to make sure we got everything we needed to finalize the car buying process. He willingly stayed late with no complaints and answered any questions we had. Needless to say we had a great and smooth car buying experience. Everyone we came in contact was friendly and willing to help. I would recommend Imperial Cars to anyone looking for a new or used car. More

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No Pressure, Fair Price, Great People I had been looking online for a pre- owned GMC Terrain for over two months. I had a wish list of items I wanted in the vehicle and finally found a fe I had been looking online for a pre- owned GMC Terrain for over two months. I had a wish list of items I wanted in the vehicle and finally found a few vehicles that matched. I called Imperial and spoke with Dave Boratyn, Sales Management who was very professional and informative and also 90 miles from my home. I also called three other dealers located much closed to my home, none of whom would move on pricing. I was at the point where I gave up and decided to put purchasing a vehicle on hold for a few months until the prices came down. About a week later, Dave Boratyn called me and informed me that the price of the vehicle I had called him about had been “drastically reduced”, and asked when I could come into see the vehicle. It just so happened I was headed to visit family not far from the dealership and we set-up a day and time to see the vehicle. Upon arrival Dave introduced me to Brian Sceviour, in Sales, we took the vehicle for a test drive and came back to discuss pricing. We agreed on a price I was comfortable with and the rest is history. I worked with Kimberly Jacques, Finance Department to complete all of the paperwork that day. Brian requested a few days to prepare the vehicle for pick-up. Brian met me on the day I picked-up the car and he showed me how everything works: lights, wipers, heat, radio etc. Brian also connected my cell phone to the car!! The entire experience was professional, friendly, comfortable and NO pressure. I have already recommended Brian Sceviour and Imperial Chevrolet to anyone looking for a vehicle…….it is worth driving the distance. More

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Grateful for relaxed atmosphere and customer service We went into the wrong bldg looking for dodge caravans. We walked around and finally someone asked us if they could help. We stated we were looking We went into the wrong bldg looking for dodge caravans. We walked around and finally someone asked us if they could help. We stated we were looking for dodge caravans and directed to next bldg. As we were leaving Brian Sceviour approached us and said he could walk us over to them. He showed us the vans and we test drove 2. We decided on the one we wanted. Brian worked with us with our need to roll in a previous loan. We were very relaxed and a pleasant experience working with him. It made the difference for us to decide to purchase a vehicle that night. We were blessed to have his assistance and a new vehicle. Because of the no pressure atmosphere we received we would recommend Imperial cars. Brian showed he cared. More

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Great buying experience! While walking around the lot, a salesman approached us and spent a lot of time showing us vehicles and giving great details to each. After learning t While walking around the lot, a salesman approached us and spent a lot of time showing us vehicles and giving great details to each. After learning this would be a first time buying situation for my son, he took the time to explain everything to him. Mike, the salesman, was genuinely realistic and really made us feel comfortable about asking questions. The manager was very friendly and also made us feel very comfortable. After making a decision, the business manager was very personable and informative, also making the experience very comfortable. More

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Good experience Came into dealership looking for a used Camaro SS. All the staff I encountered were friendly and efficient. Would recommend this dealership to family Came into dealership looking for a used Camaro SS. All the staff I encountered were friendly and efficient. Would recommend this dealership to family and friends. Good buying experience! More

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