Uzma Shafqat | Page 13

Amazing experience, again! My wife and I purchased a Cadillac and traded a BMW sight unseen in 2008, this time we purchased a 2019 BMW 540i, again sight unseen! We live in up My wife and I purchased a Cadillac and traded a BMW sight unseen in 2008, this time we purchased a 2019 BMW 540i, again sight unseen! We live in upstate NY and have found the 5 hour trip is worth every minute! Uzma was so helpful from the first moment of me contacting. Very informative and honest, the car we picked up was far superior to my expectations. Communication was never lacking, and the experience was stress-free. Recommend 100% on every level! The owners also took time and expressed their appreciation. It took less than an hour, and I was back on my way to up state NY! More

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My five star review has more to do with my sales person than it does with the dealership. Uzma went way beyond my expectations. In today’s world of hit or miss service, she made… and is still making hersel than it does with the dealership. Uzma went way beyond my expectations. In today’s world of hit or miss service, she made… and is still making herself available to me for any questions or concerns I have. She provided excellent follow up and kept me abreast of cars that came into the dealership. She would recommend those that she thought would be a match for me. Her kind and gentle nature made her feel like more of a consultant than a sales person. I feel she always has my best interest at heart because she said- “I don’t want to sell you one car… I want to sell you all of your future vehicles”. I would recommend Uzma to anyone who is looking for top notch customer service. More

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Excellent service all around from beginning to end. Introduced to staff and treated as if I was their only customer. Introduced to staff and treated as if I was their only customer. More

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Uzma was very helpful and knowledgeable about the car I was purchasing. She has a great personality to deal with people. was purchasing. She has a great personality to deal with people. More

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Uzma was a joy to work with! Very knowledgeable and accommodating... Owners came out and introduced themselves and answered all of the questions we had... they even brought thei Very knowledgeable and accommodating... Owners came out and introduced themselves and answered all of the questions we had... they even brought their in-house mechanic out to answer some questions for us... we would definitely recommend them and we will use them again in the future! More

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Had the best service at Kelly Cadillac in Lancaster PA. Uzma got me the exact car I wanted and was very fair on the price! The owners of the dealership came in on the weekend to say thank you for my busine Uzma got me the exact car I wanted and was very fair on the price! The owners of the dealership came in on the weekend to say thank you for my business and that spoke volumes about the kind of workplace they run! Very positive and professional experience! More

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Kelly Cadillac was exceptional in working with us to locate the exact Cadillac we wanted. Our sales person Uzma, was patient and listened to all our wants, concerns and ensured all our questions were a locate the exact Cadillac we wanted. Our sales person Uzma, was patient and listened to all our wants, concerns and ensured all our questions were answered. The entire staff at Kelly Cadillac was very responsive, respectful and ensured we received the best possible deal for our new vehicle, while providing a fair evaluation and offer for our trade-in. We thank the entire staff of Kelly Cadillac, especially Uzma, John and Glenn, for a great buying experience and thank them for all the time and care during the process. We highly recommend Kelly Cadillac, Lancaster, PA, if you’re in the market for this great car brand, to stop by this great dealership. Larry & Pam Elliott New Holland, PA More

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They are very nice and kind. I love coming here, my go to for Cadillacs I love coming here, my go to for Cadillacs More

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Kelly Cadillac Lancaster is a very friendly clean and helpful location. Would recommend anyone to visit. helpful location. Would recommend anyone to visit. More

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Uzma was a pleasure to work with. She is extremely friendy, knowledgeable, and provided excellent customer service! Highly recommended! She is extremely friendy, knowledgeable, and provided excellent customer service! Highly recommended! More

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