VJ Donnelly | Page 2

The show must go on! Our salesman, Victor worked with us over months. He worked with us and TRUE CAR. We finally chose the new car we wanted. He found it at another dea Our salesman, Victor worked with us over months. He worked with us and TRUE CAR. We finally chose the new car we wanted. He found it at another dealer and transferred it.to Metrowest, When the day came to pick up our new car, Victor had a raging toothache that was the first priority. In his absence he was able to arrange to have his co-workers stand in and make the delivery happen. Thanks to victor and the team at Metrowest! More

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Great dealership, great car! I recently bought my new Subaru Crosstrek from MetroWest Subaru and couldn't have been happier with the service or the car. Both Josh and MIke were ex I recently bought my new Subaru Crosstrek from MetroWest Subaru and couldn't have been happier with the service or the car. Both Josh and MIke were extremely helpful in explaining all the features of the car (of which there are MANY) and helped me negotiate the deal that I was looking for without the usual car-buying hassles and pressure. Would definitely recommend them to anyone looking for a Subaru! More

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Great, Hassle-free Purchase! Matt and VJ were a huge help throughout the entire experience, from first visit through pickup of my new Subaru Crosstrek! I felt fully informed at al Matt and VJ were a huge help throughout the entire experience, from first visit through pickup of my new Subaru Crosstrek! I felt fully informed at all times, and was overall very pleased with my experience at MetroWest! More

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Couldn't have asked for a better experience! I can't say enough about my recent experience at Metrowest Subaru. Walking alone into a dealership as a female can be intimidating. However, the utmos I can't say enough about my recent experience at Metrowest Subaru. Walking alone into a dealership as a female can be intimidating. However, the utmost respect and professionalism shown to me by both Joshua Ostrow and VJ Donnelly was unparalleled. Joshua took the time to truly listen to what I was looking for and found me an amazing car and deal that surpassed several other dealerships in the area. During the test drive, he thoroughly explained all the features in the car and made sure that I was comfortable with operating them myself. Having leased several times elsewhere in the past, I have felt the "sales pitch" and push to buy from other sales departments. However, I can honestly say that NOT once did I experience this during my interactions with Joshua. I appreciated his genuine approach and willingness to answer any and all questions that I had both in person and over the phone. He truly cared and it showed! VJ Donnelly was also more than helpful and a pleasure to work with. He introduced himself to me during a service appointment a few months prior and took the time to discuss potential lease end options. Ultimately, his professionalism and respect during that initial visit was what led me back to MetroWest Subaru at the end of my prior lease. Thank you Joshua and VJ! Sincerely, Lindsay More

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Service team service team at MetroWest Subaru was extremely friendly and supportive when I was having difficulty with my car. They exemplified excellent customer s service team at MetroWest Subaru was extremely friendly and supportive when I was having difficulty with my car. They exemplified excellent customer service especially Joe. More

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First Time with No Stress After more than 149,000 miles, my commuter car of eight years gently said goodnight. It was completely paid off and initially when I purchased it After more than 149,000 miles, my commuter car of eight years gently said goodnight. It was completely paid off and initially when I purchased it, I had my husband do all of the legwork for finding, negotiating, and organizing the purchase. Truth is, just the IDEA of car shopping brought on such stress and anxiety for me, that I did anything and everything I could to avoid it. But, as fate would have it, I found myself at MetroWest just a few days after parting ways with my old car. From the moment I walked into the dealership and met General Manager VJ Donnelly and Sales Associate, Jeff Ricard - I truly had a corrective experience. Thoughtful, intelligent, and kind - these professionals NEVER allowed a hint of anxiety to creep into the experience. In what felt like no time at all they worked with me to find exactly what I wanted in the exact budget I walked in with. Now in my new 2016 Impreza I am not only confident that my family and I are safe and secure in our new ride, but I'm confident in knowing EXACTLY where I can go to be treated like a truly valued partner. More

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1st time, lifetime Subaru customer!! I really enjoyed the entire experience with Jeff from start to finish. He was knowledgeable about the different models, gave me honest feedback with e I really enjoyed the entire experience with Jeff from start to finish. He was knowledgeable about the different models, gave me honest feedback with everything aspect of the car, and helped me negotiate the best price on my trade-in and the 2015 Impreza sport I was buying. It's now over 6 months later after the purchase and Metro-west and are still helpful (even after the sale) and I couldn't be happier. As long as I'm living in New England, I'll be buying Subaru's here. -Kevin More

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Excellent customer service! Jeff was wonderful! He's not a pushy sales guy. He explains everything clearly. I wasn't planning to buy a car the day I walked in. I was just doi Jeff was wonderful! He's not a pushy sales guy. He explains everything clearly. I wasn't planning to buy a car the day I walked in. I was just doing research. But the Subaru I wanted was there, the right color, right miles, right price. It was a flawless experience! More

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Nice Dealership-Low Pressure After a bad experience with Cityside Subaru, I went to MetroWest to purchase a 2015 Forester. Jeff Berman was a low pressure salesman and stuck to hi After a bad experience with Cityside Subaru, I went to MetroWest to purchase a 2015 Forester. Jeff Berman was a low pressure salesman and stuck to his word with pricing of the vehicle. When I dealt with finance, they were quick with the paperwork and there were no high pressure tactics for buying any additional products or extended warranties. When I complained about the timing for delivery from the dock, the staff expedited matters and my new car arrived promptly. Registration went smoothly. Marty was great showing me all the features of the car after it arrived. A very good sales team. More

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Patient, Helpful, Convenient and Attentive! My purchasing experience at Metrowest Subaru was quite the experience (in a good way!)! I began working with Nick about a month before the sale, check My purchasing experience at Metrowest Subaru was quite the experience (in a good way!)! I began working with Nick about a month before the sale, checking out the Forester and its features. After viewing it twice, I set up for an overnight test run. Nick was going on vacation and set me up with Jeff. Jeff had everything ready for us when we arrived to pick up the car, and was able to answer our questions easily. We went back a few days later to do the actual buying. Jeff's appointment had run longer than anticipated, and we did our actual negotiating with VJ. After we both made our opening offers, VJ offered us a price that was well within the range I wanted, and offered me a very fair price on my trade in. Working directly with management on this part of the process accelerated negotiations, and kept stress levels at a minimum (I can't say the same for other dealerships of other brands). While VJ was entering the sale data, Josh stepped right in to prepare our paperwork. He had the paperwork completed quickly, and we returned two days later (it was a Saturday) to begin the financial work. We sat with Michael, who put us right at ease and got us through the paperwork process quickly. We had no difficulty financing with Subaru, and he met our price expectations on extended warranty and service planning. Finally, it was time to pick up the car. Josh was assisting us with the registration, and went over the features and controls in the vehicle. I left feeling confident both about the buying process, as well as bringing my new Forester there for service. I never felt pressured or unfairly treated, and would happily recommend Metrowest Subaru to anybody who would like to experience car buying from a customer-first dealership! More

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