Valencia Wallace
Valencia Wallace at Russ Darrow Kia of Wauwatosa

Valencia Wallace

Finance Manager

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

4.9
117 Reviews

Here to help you have the best car buying experience ever!!

4.9

117 Reviews

Write a Review

Dealership Experience

7 yrs, 2 mos

Industry Experience

7 yrs, 2 mos

Specialties & Trainings

Presidents Club Member

117 Reviews of Valencia Wallace

July 01, 2025

Dealership Rating
Employee Rating

This dealership has an ace salesman in Bernie. He was pleasant and made sure that my new Seltos was taken care of to my liking. More

by LENANDJAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bernardo Solano, Sarena Hansen, Connor Sawyer , Grayson Ludovicus

Jul 01, 2025

Russ Darrow Kia of Wauwatosa responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com

June 30, 2025

Dealership Rating
Employee Rating

Great service, everyone was very helpful and kind. The process was smooth without any stress or confusion on what we were getting into. The operation of the sales and finance department seem to run sm More

by jaquetiabuie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 30, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

May 02, 2025

Dealership Rating
Employee Rating

Good experience. Everyone was very helpful. They answered all my questions. Would recommend this place. More

by LUIZ0123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Grayson Ludovicus

May 02, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Wauwatosa. We look forward to having you as one of our valued customers for many more years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

May 01, 2025

Dealership Rating
Employee Rating

Second vehicle purchase. Both of which were hassles, actually enjoyable and very accommodating. I would recommend to anyone. More

by Chris2188
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Christy, Lamont Games

May 01, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Matt Kiscellus matt.kiscellus@russdarrow.com

March 27, 2025

Dealership Rating
Employee Rating

Valencia was great to work with! She was very patient with us as we made our decision and worked very hard to get us within our budget! More

by Kristin I.
Recommend Dealer
Yes

Other Employees Tagged: Grayson Ludovicus

Mar 28, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com

February 26, 2025

Dealership Rating
Employee Rating

Great service! Willing to work with what our needs were, friendly, to the point! Would work with again! Appreciate all they do! This our third car with them! More

by Cmcdowell27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: STEVEN A GARNER

Feb 26, 2025

Russ Darrow Kia of Wauwatosa responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

February 23, 2025

Dealership Rating
Employee Rating

Both Valencia Wallace and Steve Gardner were a pleasure to work with during the buying process. They offered multiple options in choice of the models I was looking for and different purchase options. They More

by MCDOWELL_0410
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Christy , Gaétano “Rio” Dacquisto, STEVEN A GARNER

Feb 23, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad Valencia and Steve were able to help, and we hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

February 22, 2025

Dealership Rating
Employee Rating

I've leased my last 3 cars from them and have had great service every time. Valencia is great to work with More

by kelrokramer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 23, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Matt Kiscellus matt.kiscellus@russdarrow.com

February 09, 2025

Dealership Rating
Employee Rating

Valencia was so helpful and understanding about what I was looking for. I appreciate the time Valencia took to help me find the right car for me and also the time even when I’m not at the dealership that More

by AYAHNKE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Christy

Feb 10, 2025

Russ Darrow Kia of Wauwatosa responded

It's fantastic to hear that Valencia and our team provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com

January 20, 2025

Dealership Rating
Employee Rating

Valencia Wallace is a great salesperson. Went above and beyond to find the Kia Soul I wanted. Got me a great deal and set up my wifi, Sirius, etc in the car for me. Followed up to ma More

by jill.farrington
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 21, 2025

Russ Darrow Kia of Wauwatosa responded

Jill, Thank you! Valencia and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

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