Van Leser | Page 3

Extraordinary! I just came in for an oil change and regular maintenance service. However, I've also been thinking of upgrading to a new Subaru for quite some time. I I just came in for an oil change and regular maintenance service. However, I've also been thinking of upgrading to a new Subaru for quite some time. I was just waiting for the right time though. John gave me a lot of options in terms of models and pricing, Thinking that I was a difficult client, he worked the numbers with Van and just gave me a couple more of options I could not refuse. The whole team was very patient with me, accommodating and just provided excellent, rather extraordinary service. I am happy with my new Subaru and I highly recommend this car and this dealership to anyone looking to upgrade or buy a car. More power to you guys! More

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Great to work with! Everyone I worked with was friendly, cooperative, efficient, and knowledgeable. Couldn't have asked for an easier car purchase! We called ahead to m Everyone I worked with was friendly, cooperative, efficient, and knowledgeable. Couldn't have asked for an easier car purchase! We called ahead to make sure they had what we wanted and when we got there we were surprised they had actually set it aside for us!! More

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Great Everyone I worked with was very helpful. Airius is the reason I joined the Subaru family as he was very patient with me and all the questions and conc Everyone I worked with was very helpful. Airius is the reason I joined the Subaru family as he was very patient with me and all the questions and concerns I had and made sure I was taken care of through the whole process! love my new car and very happy with my experience. Thank you! More

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Joined the Subaru Family We traded in our Volkswagen for our first Subaru. The team was great and helped us find the car we wanted. Airius and Van were very knowledgeable with We traded in our Volkswagen for our first Subaru. The team was great and helped us find the car we wanted. Airius and Van were very knowledgeable with the cars and getting us a good price. We love it! Thank you Camelback Subaru. More

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One of the worst experiences at a car dealership! My wife spoke to Airius McClellen over the phone and via email about purchasing a 2019 Subaru Forester. My wife made it clear to both Van and Airius t My wife spoke to Airius McClellen over the phone and via email about purchasing a 2019 Subaru Forester. My wife made it clear to both Van and Airius that she had a car to trade-in. She was also very clear when she stated that the condition of trade in wasn't the best and she even gave Van the car's VIN number. Van confirmed that he understood that the car we were trading in wasn't in the best condition after he read the Carfax report but said it was no problem. My wife then informed Airius that we were buying the car cash and asked if they would take $25,000 otd for the Forester. Airius told my wife that with the trade-in he would help her work something out to get that exact price ($25,000), but only if we came into the dealer to speak to him. My wife made it clear via email, that we did not want to waste our time coming in if it was going to be more than that price. Airius told her he would have her trade-in evaluated and that he would push for the highest amount for the trade. We visited the dealership on 8/11/19 for our appointment at 4:30 pm. When we arrived Airius was with other customers, so another sales associate took us on a test drive of the Forester he was nice and took the time to explain everything about the Forester. When we returned we had the displeasure of meeting Van Leser. He came to the cubical we were at and show us a price sheet that said the best they could do was $25,900. My wife told him that we had a car tot trade-in and asked what had happened with that? He also told my wife that she hadn't been honest with him about the condition the trade-in was in. This is after the fact that she had given him the vehicle's VIN number and he had seen the car's Carfax report. Essentially he called my wife a lair in front of me and other customers. Van tried to embarrass and shame my wife and act as if she had no honor or dignity. This is not the way you treat a lady or two customers who came in to buy a car. Van and Airius made promises they didn't intend to keep after the fact that they confirmed with us that there would be no issues. When we got up to walk out, Van,--in a condescending tone--asked if we were going to walk away over a couple of hundred dollars? My wife made it clear that it was $1000 dollars, we then left. By the way, we had an appointment with Airius and we never got to meet him because he was wasn't available even though we had an appointment. Prior to this awful experience, your manager Derrek Kroll was berating an elderly couple in the cubical behind us. He spoke in a very disrespectful manner to the couple in front of a sales rep who was working with them. The first thought that came to me was to never send my parents here. We didn't understand what was taking place, but it made for a very uncomfortable situation for us and the other customers that were there and saw what was going on. The sales rep had to excuse himself to the couple and I heard him say that he had never experienced this before and that he was very sorry. It seems as though Camelback Subaru has a lot of people that should not be facing customers. It has people who make false promises just to get people to come in the door. It has people like Van, who has no social etiquette and behave in a manner that leaves a lot to be desired. I will also be sending a copy of this complaint to Subaru Corporate about our experience because what your dealer is doing is tarnishing a good brand with very poor service. More

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First car buying experience All the staff at Camelback Subaru were so friendly and nice. They definitely make my first car buying experience less stressful. Dennis showed me the All the staff at Camelback Subaru were so friendly and nice. They definitely make my first car buying experience less stressful. Dennis showed me the car originally for my first test drive and did great! When I returned the next day Gabe Hale was my sales rep who did an excellent job going over every little detail of how the Subaru Crosstrek works. Van Leser was able to get me a better APR than Desert Schools which made it able for me to afford the car! And thanks for Steven Porter for talking me through the GAP insurance. When I returned to have a bumper protector added on, the manager (Darrek Kroll) went out of his way to come congratulate on my new car. Great team! More

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No Pressure Sale I knew exactly what I wanted and that’s what I was shown. No one tried to up-sale me or pressure me to add on this or that package. I love my new Suba I knew exactly what I wanted and that’s what I was shown. No one tried to up-sale me or pressure me to add on this or that package. I love my new Subaru Ascent and am very happy with the process of purchase from Camelback Subaru. Kayden was a friendly and helpful sales associate. More

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Best dealership experience ever Everything was very relaxed from the start. I knew the car I wanted, and they worked with me on a deal without any of the shady tactics I’ve experienc Everything was very relaxed from the start. I knew the car I wanted, and they worked with me on a deal without any of the shady tactics I’ve experienced with other dealers in the past. The price we agreed to was the price when I signed the final contract. Kory, Van, Tu and Tully were really friendly and professional throughout the process. Next time I’m in the market, I’ll definitely reach out to see if they have something I’m interested in. More

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Great Experience Van made our purchasing experience super simple and helped answer any questions we had along the way. He helped us find the right car that met our nee Van made our purchasing experience super simple and helped answer any questions we had along the way. He helped us find the right car that met our needs and made us a fair offer for it. Thanks again, -Stoll Family More

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2019 Tiguan Van and Kory were very knowledgeable and helpful with my search and purchase. They took the time to find what I was looking for and explain all the f Van and Kory were very knowledgeable and helpful with my search and purchase. They took the time to find what I was looking for and explain all the features. I will definitely recommend Camelback Volkswagen/Subaru to anyone I know looking to buy. More

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