Vanessa Gageiro | Page 2

World class service. I brought my 2019 jeep wrangler in to have running boards installed and have the service tech look at damage on the front bumper that I didn't notice I brought my 2019 jeep wrangler in to have running boards installed and have the service tech look at damage on the front bumper that I didn't notice upon delivery because of a downpour of rain. Vanessa addressed the issue, installed the running boards and I was on my way. Great service!! More

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Excellent service advisor at Criswell Jeep Based on my years of frequenting Criswell Jeep service department, Vanessa is excellent. She listens to my concerns, takes the time to have them addr Based on my years of frequenting Criswell Jeep service department, Vanessa is excellent. She listens to my concerns, takes the time to have them addressed, and keeps me informed of the progress. Yes; there have been problems with the service department. However, she is helping to improve the customer service there. More

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Never have loaner cars available!! When I purchased my vehicle and extended service and warranty plan they made it sound easy to call make an appointment get a loaner . Forget it. Eve When I purchased my vehicle and extended service and warranty plan they made it sound easy to call make an appointment get a loaner . Forget it. Even for recall repairs it was almost 2 months to make an appointment. When I took it in for a tuneup/oil change I was told 2 and 1/2 hours if I wanted to wait. 4 + hours later I got my vehicle back. The whole service department needs reorganization and they need loaner vehicle availability for those of us who spent a lot of money on warranty plans. More

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She is a great service adviser with Criswell She is great with follow up on emails in giving you updated status of your vehicle. An asset to Criswell Jeep/Dodge. Would recommend this great serv She is great with follow up on emails in giving you updated status of your vehicle. An asset to Criswell Jeep/Dodge. Would recommend this great service team they have at that location. Definitely a 5-Star from time you bring in and the time you leave. Thank you for great service. More

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Great Service! Brought my 2011 Jeep in for a number of issues, Vanessa was awesome and stayed in contact every step of the way. I met the mechanic Joey, and he expla Brought my 2011 Jeep in for a number of issues, Vanessa was awesome and stayed in contact every step of the way. I met the mechanic Joey, and he explained all I needed to know about the car. So appreciative! Everything is running great again! Thanks so much and I'll be back! More

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No parts, no consideration, no assistance! On November 1, my 3.5 months old 2017 Fiat Spyder 124 was broken into in the parking lot near my office. The culprit used a rock to break the driver’ On November 1, my 3.5 months old 2017 Fiat Spyder 124 was broken into in the parking lot near my office. The culprit used a rock to break the driver’s side window for no apparent reason. When I came out and found it, I immediately reported this to the police, and drove it home, where it has remained since then, as the broken window would be open game for further vandalism. The next day, I contacted the dealer I had purchased the car from, Criswell Automotive in Gaithersburg, MD. I was quoted a price for replacing the window, and scheduled the first available appointment which was the following week. When I arrived for my appointment, I was asked to leave the car for 2 or 3 days. However, as I was there for a scheduled appointment, I informed them that I chose to wait. I was then told: 1--the glass needed to be ordered and 2-- For them to order it, they wanted a $500 down payment. And 3—they could not predict how long it would actually take to acquire the glass. The “spare parts” technician stated that acquiring the glass could possibly take until next April. I proceeded to contact other Fiat dealers in a variety of locations, all of whom confirmed that they did not have it in stock, and that they could not give an estimate as to when they might be able to acquire the glass. I next called Fiat Corporate. The person I spoke with promised to pass along my situation to the back order (BO) specialist, and that he would call me the next day. That, call, of course never happened. After several calls back and forth for 2 weeks, the BO specialist finally told me that the window glass had to be ordered through the dealer, and suggested I call other dealers – which I had already done. So, here we are, more than six weeks after the vandalism occurred. I still do not have the ability to use my car, which I am paying $430+ each month—and getting absolutely NO COOPERATION from Fiat or its dealers. Thus, I am turning to you, to assist in 2 ways: 1. To motivate Fiat and the Fiat dealer to act quickly to repair my car, and 2. To warn other consumers of this travesty! Thank you for your assistance. Edit 1/13/2018 Nothing happened. I am still without any help, part or even a promise of assistance. It's now 3 months. This is ridiculous. Very unprofessional, incompetent and complete lack of service. To add to the issue, Fiat USA advice not to deal with this dealership. More

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Vanessa was awesome! She is extremely knowledgeable about her job and is incredibly customer service oriented. She was patient with me, was awesome at keeping me update She is extremely knowledgeable about her job and is incredibly customer service oriented. She was patient with me, was awesome at keeping me updated, and i really felt she cared about making this process smooth as possible for me. I hated being without my Jeep and she knew that and worked hard to get it back to me as soon as possible! More

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Poor Customer Service When she has a Bad Day, she takes it out on the Customers. I took my 2017 Jeep Wrangler in on July 17th because it was having a Transmission issue. When she has a Bad Day, she takes it out on the Customers. I took my 2017 Jeep Wrangler in on July 17th because it was having a Transmission issue. She Snapped at me "Do You Have an Appointment, if not I can't help you for 2 weeks " She was able to find an appointment on July 26th. She gave me the option of leaving my vehicle but it wouldn't be looked at for at least 3 days and even though it's under warranty they wouldn't cover a rental car. This is my first Chrysler product, I normally buy Chevy's. Criswell Chrysler Service needs to take a look at how Criswell Chevy Service handles customers that have been buying cars(5) from Criswell since 2001. Since it was under warranty Chevy Service couldn't do anything for me but would have if they could. I took my Jeep to Len Stoler Jeep in Westminster. They found that the problem with the transmission was that it was 1 quart low of fluid. I have taken the Jeep to Criswell Chrysler Service for it's Oil changes and tire rotations, obviously they don't check all the fluids like they claim to. So the bottom line is Criswell Chrysler Service doesn't do what they claim to do and have the worst Customer Service. More

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THE WORST!!!!!!!!!!!!!! FIRST OF ALL I PURCHASED A 2016 CHRYSLER 200 BRAND NEW FROM DARCARS JEEP IN MARLOW HEIGHTS. THE TRANSMISSION WAS SLIPPING AND I TOOK IT IN FOR SERVICE FIRST OF ALL I PURCHASED A 2016 CHRYSLER 200 BRAND NEW FROM DARCARS JEEP IN MARLOW HEIGHTS. THE TRANSMISSION WAS SLIPPING AND I TOOK IT IN FOR SERVICE AT DARCARS LIKE 3 OR 4 TIMES. THEY SAID NOTHING WAS WRONG. SO I STARTED VIDEO RECORDING THE PROBLEMS IT WAS HAVING WHILE I WAS DRIVING. SO THEY REPLACED MY TRANSMISSION AND THE ELECTRICAL SYSTEM AT 13,000 MILES. THE CAR CONTINUED TO HAVE PROBLEMS AFTER THAT. IT SEEMED LIKE EVERY OTHER WEEK I WAS BRINGING IT IN FOR SERVICE!! I MOVED FROM THAT AREA BACK TO GAITHERSBURG, MD AND THAT'S WHEN I STARTED TO TAKE IT TO CRISWELL JEEP IN GAITHERSBURG BECAUSE CHECK ENGINE LIGHTS, AND ALL TYPE OF LIGHTS KEPT COMING ON AND OFF. THEY SAID IT WAS A CYLINDER 3 MISFIRE, AND A COUPLE OTHER CODES CAME ON. THEY HAD IT FOR ABOUT 3 WEEKS. WHEN I PICKED IT UP I TOOK IT RIGHT THAT SAME DAY BECAUSE IT WAS HAVING THE SAME PROBLEMS AS IT DID WHEN I BROUGHT IT IN FOR SERVICE WHICH WAS MY VEHICLE WAS VIBRATING. AND THEY SAID THEY COULDN'T DUPLICATE THE PROBLEM. SO THIS TIME THEY HAD IT FOR ANOTHER WEEK. WHEN I PICKED IT UP IT WAS STILL HAVING THE SAME PROBLEM!! SO I TOOK IT BACK THE NEXT DAY. AGAIN THEY SAID THEY COULDN'T DUPLICATE THE PROBLEM. THEY HAD IT FOR A MONTH THIS TIME AND AGAIN WHEN I PICKED IT UP IT WAS STILL HAVING THE SAME PROBLEM WHICH THEY SAID THEY COULDN'T DUPLICATE. SO I HAD A SERVICE TECH SIT IN THE VEHICLE WITH ME AND WAIT UNTIL HE FELT THE VIBRATION I HAVE BEEN TALKING ABOUT THE WHOLE TIME. HE FELT IT SO THEY SAID IT COULD BE THE TRANSMISSION OR MOTOR MOUNT. THEY REPLACED THE TRANSMISSION MOUNT THIS TIME THEY CALLED ME AND SAID THEY WANTED TO MAKE SURE IT WAS OK TO DRIVE BEFORE THEY GAVE IT BACK TO ME. SO THEY SAID THAT AFTER THEY TOOK IT ON A ROAD TEST IT WAS STILL HAVING THE SAME PROBLEM AND NEED TO REPLACE THE ENGINE. I PICKED IT LAST FRIDAY MARCH 24TH, 2017 AND I NOTICED MY WINDSHIELD WAS CRACKED SO THEY SAID THEY WOULD REPLACE IT BUT DIDN'T GIVE ME A DATE. SO I CALLED MONDAY MARCH 27TH AND THEY TOLD ME TO BRING IT IN SO THEY COULD REPLACE THE WINDSHIELD BUT THEY ALSO WANTED TO TAKE ANOTHER LOOK AT THE VEHICLE TO MAKE SURE EVERYTHING IS OK WITH MY VEHICLE WHICH THEY SHOULD HAVE DONE BEFORE THEY GAVE IT BACK TO ME. THEY SAID THEY WILL ONLY HAVE IT FOR 2 DAYS AND IT'S BEEN OVER A WEEK SMH!!!!!! THIS WHOLE TIME THEY NEVER ANSWER THE PHONE, DON'T CALL ME BACK EVER!!!!! I'VE TRIED CALLING CORPORATE ABOUT THIS SINCE I HAD THE CAR AND THEY WILL NOT CALL YOU BACK EITHER, IVE SPOKEN TO THE SERVICE MANAGER 3 OR 4 TIMES AND HE TOLD ME HE WOULD CALL ME BACK BUT NEVER HAS!!!!!! I WILL NBEVER EVER EVER EVER EVER BUY ANOTHER CHRYSLER PRODUCT IN MY LIFE AND I SUGGEST YOU DO THE SAME IF YOUR READING THIS!! YOU WOULD THINK THAT IF YOUR COMPANY IS KNOWN FOR A CRAPPY PRODUCT THEY WOULD HAVE GREAT CUSTOMER SERVICE BUT NO NOT AT ALL. I EVEN TRIED TO GET THEM TO BUY THE CAR BACK BUT THEY DENIED MY CLAIM. THIS HAS BEEN THE WORST EXPERIENCE IN MY LIFE. THEY SAID MY CAR SHOULD BE DONE TODAY BUT IVE ALREADY CALLED THEM 3 TIMES AND CAN'T GET IKN CONTACT WITH MY SERVICE REP (NOT A SURPRISE THERE) ASKED FOR THE MANAGER NO ANSWER OF COURSE!!! More

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