Veneisha Foster

Out of state purchase nightmare! Strongly advise buying from a dealership with a much better customer satisfaction rating. The on-going delays, along with the lack of transparenc Strongly advise buying from a dealership with a much better customer satisfaction rating. The on-going delays, along with the lack of transparency, communication & urgency at this dealership has resulted in the most frustrating car buying experience EVER! 6/18/2025 (day 1) committed to purchasing a CPO vehicle; 6/20/2025 (day 3) received purchase documents, which had multiple errors (including missing inspection results on the CPO checklist); 6/23/2025 evening (day 6) received 3rd & FINAL set of purchase documents (rejected 2 sets previously due to multiple errors); 6/24/2025 (day 7) full payment (funds) wired & dealership reduced the vehicle price online (despite having a signed purchase agreement). Requested refund of the price difference & received partial refund for the inconvenience; 6/25/2025 (day 8) dealership confirmed receipt of wired funds 6/26/2025 (day 9) transport co. picked up the vehicle & I received digital copy of title & registration documents to review - notified dealership that the ‘Appt. of Agent’ form was incomplete (missing the agent’s name & address); 6/27/2025 (day 10) received physical title & registration documents to sign (via FedEx) & the ‘Appt. of Agent’ form was incomplete (still missing the agent’s name & address), which was not provided until several hours after the other signed documents had been dropped off at FedEx; 6/28/2025 evening (day 11) received the FedEx label (as email attachment) needed to return completed & signed Appt. of Agent forms; 6/29/2025 (day 12) dropped off signed Appt. of Agent forms at FedEx & emailed a copy to the dealership; 6/30/2025 (day 13) transport co delivered vehicle (only 1/4 tank of gasoline from the dealership) Dealership also lost the owners manual & 2nd key fob for the CPO vehicle that I purchased which now have to be ordered directly through the manufacturer. As a result of the slow processes & plethora of inefficiencies at this dealership, I have now paid for insurance & a vehicle that cannot be legally driven because the title & registration still have not been filed with my state. AND I just learned it will be at least another week before I have the state’s required documents! More

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It was a pleasant experience from initial contact through purchase and delivery. Everyone I worked with was friendly and helpful. purchase and delivery. Everyone I worked with was friendly and helpful. More

by barryjs Verified Customer Verified Customer

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Really great experience the team really worked with us to make sure that the deal got done and we left with our new car! make sure that the deal got done and we left with our new car! More

by jodi6 Verified Customer Verified Customer

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The Palm Springs dealership team was exceptional from beginning to end with support in the purchase of our vehicle. Their professionalism and knowledge of the process made for a smooth experience. beginning to end with support in the purchase of our vehicle. Their professionalism and knowledge of the process made for a smooth experience. More

by natalieowens6 Verified Customer Verified Customer

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We had the best used car buying experience you could possibly have. 10 out of 10 would do it again. possibly have. 10 out of 10 would do it again. More

by gottasortitout Verified Customer Verified Customer

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I can't emphasize enough how amazing this dealership is! They genuinely care about their customers and make sure they help you get what you want. George Salinas is phenomenal and very knowledgeable. Trust m They genuinely care about their customers and make sure they help you get what you want. George Salinas is phenomenal and very knowledgeable. Trust me, you won't be disappointed. This isn't my first purchase from BMW of Palm Springs, and it definitely won't be my last. I couldn't be happier. More

by heather_castruita Verified Customer Verified Customer

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Like dealer and the staff. They need more loaner vehicles for the customers Also call back when customers make an appointment to keep him more updated They need more loaner vehicles for the customers Also call back when customers make an appointment to keep him more updated More

by NAQVI07 Verified Customer Verified Customer

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Everyone I dealt with, Paul, Nayeli, and Gilbert and Gary who delivered my vehicle were absolutely top level and extremely strong advocates for BMW of Palm Springs and the Indigo Auto Group. I’m glad to have who delivered my vehicle were absolutely top level and extremely strong advocates for BMW of Palm Springs and the Indigo Auto Group. I’m glad to have bought my car there and would gladly go back! More

by GAVIN130 Verified Customer Verified Customer

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Sandra is very courteous, professional, polite and keeps you informed. Returns call timely. Thank You, Paul A Santillan you informed. Returns call timely. Thank You, Paul A Santillan More

by SANTILLANKATY Verified Customer Verified Customer

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Amazing dealer. Drove out there from Orange County to trade in my car. Orlando was super professional and made my car buying experience a breeze. Hit him up if you’r Drove out there from Orange County to trade in my car. Orlando was super professional and made my car buying experience a breeze. Hit him up if you’re in the market for a new ride. He is awesome! More

by germiev934 Verified Customer Verified Customer

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