Victor Burgos | Page 9

Purchased a vehicle Nick was wonderful. He spent the time to show me quite a few different vehicles that would fit my needs and stay within budget. He kept reassuring me Nick was wonderful. He spent the time to show me quite a few different vehicles that would fit my needs and stay within budget. He kept reassuring me if I had questions about the vehicle that I could call him anytime. I’m sure I will. It was a lot to learn as Inginiti thought about everything in this vehicle. Lots of safety features. More

by maizeid1 Verified Customer Verified Customer

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Victor Pena was very helpful and prompt with getting service Victor Pena was excellent. Very professional and customer centric. My wife drives 2018 Q50. One issue we have is how quickly tires of worn down wi Victor Pena was excellent. Very professional and customer centric. My wife drives 2018 Q50. One issue we have is how quickly tires of worn down with only 11,500 miles. This is our 2nd Infiniti and prior one had same issue with tires wearing out with limited miles. I would like Bridgestone Rep that works with Infiniti of Nashua step to the plate and help cover new set of tires on our 2018 Infiniti that only has 11,500 miles with 6/32nds of tread depth. Having dealt with prior Infiniti with early and expensive tire replacement and current Infiniti tires wearing out so quickly will make us rethink going with Infiniti again. More

by DAVE.RUSSO Verified Customer Verified Customer

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Positive, on time service On-time, friendly, comfortable. Good service. The prices are higher than would expect. Would be good to have the service every 10k miles not 5k. On-time, friendly, comfortable. Good service. The prices are higher than would expect. Would be good to have the service every 10k miles not 5k. More

by Boris Verified Customer Verified Customer

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1st time Infinity Recently purchased a QX60 certified preowned. After many years of high end cars we were so surprised on the quality & ride of Infinity. But what to Recently purchased a QX60 certified preowned. After many years of high end cars we were so surprised on the quality & ride of Infinity. But what took our experience over the top after our purchase was how Service & Parts Director, Victor along with Service Consultant , Kristin . Once only drove The Best Or Nothing , Now forever a Infinity "Only The Best" More

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Service Visit Victor is very professional and friendly. I commented that there was something going on with my gps/Bluetooth and and thought it might just have to b Victor is very professional and friendly. I commented that there was something going on with my gps/Bluetooth and and thought it might just have to be re-set. The next day, I found that the problem still exists. Sent a text message and waiting to hear back. More

by donna.pizzo Verified Customer Verified Customer

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High quality experience It is a distance for me to travel so I was provided a loaner which was extremely helpful. I was able to work the days it took to get parts. A great It is a distance for me to travel so I was provided a loaner which was extremely helpful. I was able to work the days it took to get parts. A great experience. More

by LINDA970 Verified Customer Verified Customer

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crms on a harge you work work not performed not the first time this has been a problem. had an alinement done on my Q70L was told everything was good. starting driving the car and at 60 mph the not the first time this has been a problem. had an alinement done on my Q70L was told everything was good. starting driving the car and at 60 mph the thing started shaking like mad. brought it back and they fixed it right. brought in in for an oil change and they told me the control arm was worn and needed to be replayed( at 60,000 miles) have it replaced. just brought it in for read break pads they told me i needed another alinement (2 a year?) and told me the other control arm needs replacing . they said the they replaced the read break pads but the sqeek more now then when i brought it in. no one can answer why both control arms need to be replace in a 3 year old car . it's a money maker. They charge for work that is not needed and in some cased don't do the work and charge you anyway. Victor Burgos makes one phone call and never follows up. would be nive if they csred sbout the customer but sadly thst is not the case. stay away from the dealership.... More

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Positive experience today great service dept Every person I met was helpful and understood my needs. I have bought alot of cars thru the years and this dealer is a legit 10.... Every person I met was helpful and understood my needs. I have bought alot of cars thru the years and this dealer is a legit 10.... More

by ED.MYERS Verified Customer Verified Customer

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Oil change and an inspection sticker, service was excellent. The time spent on the entire visit was very reasonable considering I waited and asked for a sticker and an inspection sticker, service was excellent. The time spent on the entire visit was very reasonable considering I waited and asked for a sticker also when I arrived. More

by NANRIGHT Verified Customer Verified Customer

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Very sccomadating We had a battery issue and the service team got together to have an associate drive a loaner car well over an hour to us. Christine was very professio We had a battery issue and the service team got together to have an associate drive a loaner car well over an hour to us. Christine was very professional and friendly. Thank you John and sivi More

by JWELECTRIC Verified Customer Verified Customer

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