Victor Grijalva | Page 13

Leighton was a wonderful salesman. We told him what we wanted and he found it. Waiting on finance was over an hour long. But Victor was fantastic. Jessica in finance was extremely poli We told him what we wanted and he found it. Waiting on finance was over an hour long. But Victor was fantastic. Jessica in finance was extremely polite. Except for the wait time it was a great experience More

by jmhousden Verified Customer Verified Customer

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Paul was a very good salesman and I’m so happy I was paired with him. paired with him. More

by carlosrod1997 Verified Customer Verified Customer

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Post COVID has reduced the quality of this dealership! Mainly w/their availability of new vehicles. No loaners. Unwillingness to meet their customers needs w/USED vehicles. Being only concerned w/whether Mainly w/their availability of new vehicles. No loaners. Unwillingness to meet their customers needs w/USED vehicles. Being only concerned w/whether it passes inspection. None of my fluids were topped off, had (3)subpar tires that they refused to change for me. No power steering fluid. Forgot my spare tire. The wireless charger came busted & didn’t work. Windshield wiper blades, Cabin Air filters needed changing. Which I had to take off work to get it diagnosed & replaced. And to top it off, refused to even spend the $100 to replace/provide me w/the Owners Manual that was missing. I’ve been dumping small amounts of money into this truck the entire month (& a half) I had it. Only to fix minor things that I feel like they could’ve handled for their customers…especially for $60k…during a pandemic! Great vehicle. Dealership sucks! Nothing stands out about them & you could find better service anywhere! Did I mention how I still don’t have hard tags? Yeah, on my 2nd set of temporaries. Yup, their Administrative side is also slow (ie…payoff, title switch, insurance verification, registration & tags, cashback check for gap & tags, getting services on schedule, etc). Totally took the excitement of my 1st pickup experience from me. Thanks for allowing me to vent. I’m over it! More

by MRJEJ2 Verified Customer Verified Customer

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Great professional experience from start to finish. . definitely the best experience I’ve had at a dealership and I have been to many! Greeted in the lot by Charme and she was a pleasure our entire visi . definitely the best experience I’ve had at a dealership and I have been to many! Greeted in the lot by Charme and she was a pleasure our entire visit, also had great knowledge on the vehicle I was looking at and made the experience seem so effortless with the comfort she provided. While chatting it up with Victor in finance he listened to my goals and was able to get it right where I was seeking to be. Satisfied customer, Thank you all! More

by Mward Verified Customer Verified Customer

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Mrs. Charme was absolutely wonderful, I walked away completely satisfied. My business will always be with them. completely satisfied. My business will always be with them. More

by atle3 Verified Customer Verified Customer

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Absolutely wonderful experience and treatment, will always recommend others to them for new or used vehicles. always recommend others to them for new or used vehicles. More

by atle3 Verified Customer Verified Customer

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Friendly salesman I worked with. He did a great job! I have excellent credit and knew the rates I qualified for but Tyne finance manager only checked 3 banks so I had to press him to He did a great job! I have excellent credit and knew the rates I qualified for but Tyne finance manager only checked 3 banks so I had to press him to check others which resulted in a 1% drop in percentage rate. I felt he did not really put much effort in searching for the best rate. They have a warranty deal that only covers the car for a short time and then had a cap for the value of the coverage and it’s as much as other coverage you can buy through a third party. Basically this coverage is cash in the dealership’s pocket. The manager and finance manager were wearing masks and the manager’s mask almost completely covered his face which made it very odd to communicate. And, suddenly, after buying the used car, the second key was missing. I like the salesman and would buy again but the dealership needs an updated interior and should stop trying to sell service contracts that have almost zero benefit to the customer in my opinion. More

by tkburgess Verified Customer Verified Customer

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Janet is professional sales person Manager had to be happy because she’s working there happy because she’s working there More

by ARGO.GE Verified Customer Verified Customer

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OUTSTANDING service and all were very accommodating to ouur needs and wishes from first contact to the closing of the deal/pickup of the vehicle. ouur needs and wishes from first contact to the closing of the deal/pickup of the vehicle. More

by pbjolley Verified Customer Verified Customer

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They provided great service. They answered all my questuons. They were friendly. I love the truck. They answered all my questuons. They were friendly. I love the truck. More

by Luiscastro.19.lc78 Verified Customer Verified Customer

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