Victor Lacuata | Page 6

Wonderful service, friendly service advisors, efficient service. If they can’t get you a loaner car to use while your car is getting worked on, they’ll pay for your LYFT ride, back and forth to your home o service. If they can’t get you a loaner car to use while your car is getting worked on, they’ll pay for your LYFT ride, back and forth to your home or work. Also, top marks for their free lattes, cappuccinos, and free snack options. More

by Icu2003 Verified Customer Verified Customer

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Very smooth process and easy in and out with loaner car. Same upon pick up when service was complete. Same upon pick up when service was complete. More

by mcaulifa Verified Customer Verified Customer

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Personable always helpful and friendly . Comfortable waiting area. AAA AAAA ASAS AAAA ASSA ASA AAA Comfortable waiting area. AAA AAAA ASAS AAAA ASSA ASA AAA More

by hgserrano Verified Customer Verified Customer

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Bret was very helpful helping me understand the warranty . Advising me what I needed to do. . Advising me what I needed to do. More

by paulcarol2 Verified Customer Verified Customer

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Service and personnel were all great. I really couldn’t ask for any improvement as everything went just as I hoped it would. I really couldn’t ask for any improvement as everything went just as I hoped it would. More

by normanleve Verified Customer Verified Customer

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Service is always excellent. That’s why we have been bringing our cars there for over 20 years.. Thank you for all you guys do That’s why we have been bringing our cars there for over 20 years.. Thank you for all you guys do More

by deniserfdg Verified Customer Verified Customer

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Great Customer Service it was a pleasure to work with them. No issues.Great Team them. No issues.Great Team More

by jonlamp Verified Customer Verified Customer

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Service was great! Tommy Moncivias took great care of me and my Lexus Service. I look forward to my next service. Tommy Moncivias took great care of me and my Lexus Service. I look forward to my next service. More

by pamelataylor3 Verified Customer Verified Customer

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The service department is fabulous. They always take great care of me. They are super attentive and a joy to work with… I thought of buying a BMW, I would never buy one because their se They always take great care of me. They are super attentive and a joy to work with… I thought of buying a BMW, I would never buy one because their service department is horrible. Sorry, BMW and thank you, Lexus. More

by cactus0 Verified Customer Verified Customer

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A real mixed bag. I made aservice reservation on line but when I arrived it wasn't in the system. To their credit, they took me anyway and had a loaner available. T I made aservice reservation on line but when I arrived it wasn't in the system. To their credit, they took me anyway and had a loaner available. The service rep was cordial and knowledgeable. Great guy. I asked to have the front and rear seat and steering wheel heaters to be turned off but they still come on even at 70 degrees. I have to turn them off manually each time I drive. And, of course, I still get "check the rear seat" notice every day. Nothing there. Finally, when I got home the side mirrors wouldn't close. I called the dealership and was told to bring the car in. I drove from Carmel Valley only to be told that I just have to touch the button on the door panel. Couldn't they have told me that over the phone? I've purchased 5 new Lexus vehicles from this dealership and will continue to do so. I just wish the Service Department was a tad more attentive. More

by charles.davis Verified Customer Verified Customer

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