Victor Oates | Page 12

Good experience. Everybody is so friendly and clear as to what was going on with my car. Would recommend and will be back whenever I need service again. Everybody is so friendly and clear as to what was going on with my car. Would recommend and will be back whenever I need service again. More

by BOHNL73 Verified Customer Verified Customer

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Complete Car Buying Process a Disaster We actually got a fantastic vehicle from them, however the entire process was a COMPLETE disaster. I started communicating with them online and when w We actually got a fantastic vehicle from them, however the entire process was a COMPLETE disaster. I started communicating with them online and when we went to meet the sales guy at the time he said worked for him (Chris) he was not even there. So we went with a different sales guy (Victor) who was great at first. We test drove a vehicle and said we’d think it over and get back to him. I emailed him a few days later, negotiated a deal and went to go sign the papers. We met with him, got everything figured out and then went back to meet with the finance guy, only to find out they were selling us the wrong vehicle as they mixed us up with another couple! After some more negotiations we moved ahead with the correct vehicle, however the finance guy (Kevin) did not seem to have a friendly bone in his body. Every other time I have bought a car I’ve been able to discuss/negotiate financing & interest rates but he did not do that, only said we could refinance once our first bill came. So, we went ahead with it and now are trying to refinance, however they screwed something up with the title and now, 2 months later, we still do not have the title and it will take 6 weeks for us to get it. I’ve been very disappointed in the entire process as no one has seemed to care about any of the mistakes they have made. If you want a friendly, easy car buying experience, DO NOT go to Luther Brookdale Honda! More

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Top notch customer service Victor and Jim hooked my family up with a 2016 Honda Pilot. Noah was also very helpful. Both Victor and Jim were knowledgeable, friendly, and informat Victor and Jim hooked my family up with a 2016 Honda Pilot. Noah was also very helpful. Both Victor and Jim were knowledgeable, friendly, and informative. I would recommend the team to friends and family and I am a very happy customer. Thank you so much! More

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Great customer service. It was a pleasure working with Victor. He has great customer service with a sense of humor. ( The hamburger and hot dogs were a nice surprise) He an It was a pleasure working with Victor. He has great customer service with a sense of humor. ( The hamburger and hot dogs were a nice surprise) He answered all of our question. We felt very confident that we bought a great car from a great guy. Dave Mix made it quick and easy to get all the paper work taken care of so we could get out and enjoy our new Civic. This is our 2nd Civic in a year. More

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Great Customer Service! Very Happy My Wife and I were looking for a used mini-van for our growing family. My entire experience was surrounded by friendly staff and excellent service. My Wife and I were looking for a used mini-van for our growing family. My entire experience was surrounded by friendly staff and excellent service. I found a vehicle that will be a great match for our needs and didn't feel pressured to look beyond my means. The additional services were not pushed after being declined. Victor, the sales rep, was very personable and helpful. I don't think my van buying experience could have gone any smoother. Thanks for a stress free experience! More

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Updated Review They say a sign of a great company is how they handle mistakes and disputes. Overall I am very happy with Luther Brookdale Honda with purchase of my They say a sign of a great company is how they handle mistakes and disputes. Overall I am very happy with Luther Brookdale Honda with purchase of my used vehicle, the servicing of my car and resolving any issues that I had with this whole transaction. They bent over backwards to make sure that all of my concerns were met with professionalism, top-notch customer service and fair price for both the car I purchased and the one I traded in. I would recommend this dealership as they work with the customer to make sure all of their needs are met. More

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