Victor Pena | Page 3

Great responsiveness Worked like a charm. People are responsive and responsible. Solved a complex problem with ease. Took away the pressure of dealing with financial and Worked like a charm. People are responsive and responsible. Solved a complex problem with ease. Took away the pressure of dealing with financial and technical issues. More

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Victor P. was so helpful, courteous, and took the time to answer our questions while there for service for a recall issue. Also made time for an oil change. Very pleased and highly recommended! answer our questions while there for service for a recall issue. Also made time for an oil change. Very pleased and highly recommended! More

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Excellent customer service agent victor pena...i had called him about my appointment and he was quick to recognize my voice and call me by my name...that's very good and great job on the customer servi called him about my appointment and he was quick to recognize my voice and call me by my name...that's very good and great job on the customer service More

by hermanrodriquez Verified Customer Verified Customer

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Very quick, very helpful. Pointed out items that were getting towards worn out without any pressure to replace them immediately. Just gave me an estimated timeframe for when I would need to be concerned. getting towards worn out without any pressure to replace them immediately. Just gave me an estimated timeframe for when I would need to be concerned. Very positive experience More

by JONESM25 Verified Customer Verified Customer

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Going Above and Beyond !!!! In one of our most recent snow storms I accidentally slide into a Fire Hydrant and damaged the rim. I called up Victor Pena and asked if this is somet In one of our most recent snow storms I accidentally slide into a Fire Hydrant and damaged the rim. I called up Victor Pena and asked if this is something that would be covered by the warranty. Since it was covered I dropped my car off, got a loaner and went on my way, a few days later I was told that the damage was too deep and that the warranty company would not cover it. Since I purchased the extended Wheel and Tire package, I thought this was an open and shut case well......not always !! The warranty company gave Victor a hard time, and after some back and forth Victor finally convinced the warranty company to cover and repair the damage. They sent one of their folks out to assess and repair the damage. Anyone who knows me can tell you that I am fanatical when it comes to my vehicles. So, I can't tell you how grateful I am to Victor, who in my eyes, went above and beyond to get this covered and repaired. Thank you Victor, awesome job !!!! More

by jpendola71 Verified Customer Verified Customer

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Great Experience Buying a car I had a great experience purchasing a car at this dealership. Sandra (sales person) and Anthony (sales manager) worked hard to locate the car I want I had a great experience purchasing a car at this dealership. Sandra (sales person) and Anthony (sales manager) worked hard to locate the car I wanted. Sandra even went and drove the car from another dealership in inclement weather. I was pleased with the price of the car and there was not a lot of back and forth drama. More

by MONTEGO7 Verified Customer Verified Customer

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Awesome as always Victor Pena is the Best!!!! Thank you for the awesome service as I have expected from Victor and Infiniti of Nashua. The recall was performed while Victor Pena is the Best!!!! Thank you for the awesome service as I have expected from Victor and Infiniti of Nashua. The recall was performed while I waited. Thank you More

by RICH43 Verified Customer Verified Customer

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Always a good experience. Dennis is extremely knowledgeable and great to deal with. The service teams always does a great job and gets back on the road ASAP. knowledgeable and great to deal with. The service teams always does a great job and gets back on the road ASAP. More

by dpaull1 Verified Customer Verified Customer

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Always a pleasant experience in Nashua. Service is consistently good, waiting area is clean and inviting. Nice to have complimentary snacks and drinks. VERY PLEASED consistently good, waiting area is clean and inviting. Nice to have complimentary snacks and drinks. VERY PLEASED More

by lpuddytat Verified Customer Verified Customer

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Great experience 7th Infiniti purchase from this dealer, from sales to service, excellent customer care. They don’t just sell or lease you a vehicle, they take care of 7th Infiniti purchase from this dealer, from sales to service, excellent customer care. They don’t just sell or lease you a vehicle, they take care of you after the purchase through dedicated service department who know you by name. More

by DIANA.DUNGAN Verified Customer Verified Customer

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