Victor Rivas

Great employees working at this dealership. Excellent service and good customer care. Isaiah is the best providing assistance and guidance during process. Excellent service and good customer care. Isaiah is the best providing assistance and guidance during process. More

by DAGOMENDOZA Verified Customer Verified Customer

Report | Print

I walked into this Dealership, with the worst Credit in the world and they treated me very good very special like I had the best Credit in the world. The interest charge is rocket high I’m not very happy a the world and they treated me very good very special like I had the best Credit in the world. The interest charge is rocket high I’m not very happy about that but keep in mind. I have a bad credit right now after a divorce Just wanna give a shout out to Victor Rivas the car salesman for taking care of me he walked me through all the steps very professionally very informative. He listened to all my concerns great guy known him personally over 10 years. I wish he would’ve been more negotiable on the price of the car for the mileage, but at the end of the day it is what it is I know he has to make his profit as commission, but I’m highly satisfied with the car 2025 Q 50 Infiniti red sport with 43,000 miles the thing feels like it has 100 miles brand new the first owner really pampered this car shout out to Big star Cadillac for taking care of me and putting me in this beautiful ride. Disregard the first message I had to rethink things. More

by Juliomedina40 Verified Customer Verified Customer

Report | Print

Very good dealership. Sales associates are very knowledgeable and professional. No pressure sales and I have always received a fair deal. The service department is very go Sales associates are very knowledgeable and professional. No pressure sales and I have always received a fair deal. The service department is very good as well. More

Report | Print

Dealership was very clean and laid out well. Friendly customer service and Rivas was very professional as our salesman. Friendly customer service and Rivas was very professional as our salesman. More

by DRMEREDITH77 Verified Customer Verified Customer

Report | Print

I had a disappointing experience with Big Star Cadillac, specifically with the salesperson, Victor Rivas, while attempting to purchase a 2025 Escalade V. I preordered this vehicle a year ago with a clear ag specifically with the salesperson, Victor Rivas, while attempting to purchase a 2025 Escalade V. I preordered this vehicle a year ago with a clear agreement that it would be sold to me at the manufacturer's suggested retail price (MSRP). However, upon arrival at the dealership to finalize the purchase, the scenario drastically changed. The team informed me that the vehicle was ready and initially seemed to honor the agreed MSRP. However, they then added $9,000 in "dealer options," effectively raising the price well over the promised sticker price. This approach felt misleading, as these added costs were not disclosed upfront and seemed to contradict the initial agreement. Additionally, the valuation provided for my trade-in was $20,000 less than expected, which further diminished my trust in their business practices. During this process, I was also asked to place a $25,000 deposit on the vehicle, a detail not mentioned during the preorder phase. To add to the confusion, Kevin, the Sales Manager, later contacted me stating that they have never sold an Escalade V at sticker price, contradicting the assurances given by his sales team earlier. Furthermore, if a dealership discloses what you paid for a vehicle to another customer without your consent, it may be violating privacy laws that protect personal information. In the United States, such disclosures could be considered a violation of Federal Trade Commission (FTC) regulations, state consumer protection laws, and potentially a contractual breach if privacy terms were agreed upon. This experience highlighted a clear case of the dealership overselling their product while severely underdelivering, lacking transparency and honesty in their dealings. I cannot recommend Big Star Cadillac based on this experience, as the trust I placed in them during the preorder was not respected, and the purchasing process was far from transparent. More

Report | Print

Very helpful and got me a good deal, did almost everything through phone saved mevalot of time everything through phone saved mevalot of time More

by garcia_sergio45 Verified Customer Verified Customer

Report | Print

Both answered all my questions and helped me in finding the right vehicle for my needs. the right vehicle for my needs. More

by georgerobertson_98 Verified Customer Verified Customer

Report | Print

No pressure sales, very friendly & courteous. Excellent customer service. Delivered my vehicle to us on Christmas Eve. Excellent customer service. Delivered my vehicle to us on Christmas Eve. More

by clay.hertenberger Verified Customer Verified Customer

Report | Print

Victor Rivas is a great salesman. Easy to work with and just a great all around guy! Easy to work with and just a great all around guy! More

by dougdav34 Verified Customer Verified Customer

Report | Print

Great service and awesome salesman victor is great at explaining the process and he's understanding and great person explaining the process and he's understanding and great person More

by CLEMENTE.ZAMORA.JR Verified Customer Verified Customer

Report | Print