Victor Rivera | Page 3

From the moment I drove in to service area it was excellent. The girls at the desk, 5 stars. Victor & the concierge’s.were Amazing !! excellent. The girls at the desk, 5 stars. Victor & the concierge’s.were Amazing !! More

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Overall experience was excellent. Victor Rivera is pleasant and very professional. All requested services were performed. Victor Rivera is pleasant and very professional. All requested services were performed. More

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Thank you for the quality of the service and assistance with loaner/pickup of vehicle. with loaner/pickup of vehicle. More

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I always get great service from this dealership. Victor Rivera has been my service advisor and he does a great job explaining what needs to be done and getting the work completed as quickly as poss Victor Rivera has been my service advisor and he does a great job explaining what needs to be done and getting the work completed as quickly as possible. More

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Great service - quick turnaround and the car was returned with a complete cleaning. Thanks folks with a complete cleaning. Thanks folks More

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The staffing is efficient and knowledgeable . Car was ready as promised. Transport to residence was excellent .. This service was like previous ones excellent . Car was ready as promised. Transport to residence was excellent .. This service was like previous ones excellent . More

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I am always provided by excellent service and Victor is amazing. I never worry about anything at all. amazing. I never worry about anything at all. More

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Always a pleasure to come in for service. Excellent customer focus, punctual and timely service. Thank you. Excellent customer focus, punctual and timely service. Thank you. More

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My service experience was excellent. It started with how very easy it was to book my appointment online, exactly when it was convenient for me. I was greeted on arrival and kept informe It started with how very easy it was to book my appointment online, exactly when it was convenient for me. I was greeted on arrival and kept informed of status while I waited in the very comfortable lounge. The time it took for the service to be performed was exactly what i was told. When my service was completed, I asked Victor to look at a couple of blemishes on the exterior and he was very accomodating to take care of those while I waited. I appreciated that he has reached our several times to confirm that I was satisfied with the service. Overall experience gets an A+ rating from me. More

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Victor was great! Service appointment was smooth from start to finish. Victor kept me apprised, accurately, of what was going on with my car; the repairs it needed and Service appointment was smooth from start to finish. Victor kept me apprised, accurately, of what was going on with my car; the repairs it needed and when I could expect to get my car back. Of course I didn't like the expense, but the repairs were necessary for safety. Thank you to the mechanic, Bryant who sent me video back-up of the areas on my car that needed repair. That was cool, and a great way to let the customer know that these weren't just bogus repairs that were being suggested. Thanks Mercedes! More

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