Victoria Akey | Page 4

The Best Customer Service! I had to make an emergency trip to Northern MI and two days prior to leaving a serious problem with my vehicle developed, that would have prevented me I had to make an emergency trip to Northern MI and two days prior to leaving a serious problem with my vehicle developed, that would have prevented me from making the trip. Normal policy is to set up a service appointment to get the car repaired on a specific day and time. The next time slot that was available for me was two days after I was supposed to leave. After explaining my predicament to Victoria Barnewold in service she told me to bring the vehicle in and that she would do her best to work with her co-workers to fit it in at least for diagnosis. When the problem was located I was advised and told that it could be repaired the following day when the parts arrived. The next day as promised I was called and told the vehicle was repaired and ready to be picked up. Victoria then sent a shuttle to my residence to take me to get my car. The driver also was most courteous, friendly, and professional. What could have turned into a very bad week for me ended up as a wonderful experience. I can't thank the employees enough for the courtesy and satisfaction that I received, especially from Victoria Barnewold, and this was my 2nd very good experience with her and the dealership. I have no complaints whatsoever with the Lafontaine Dealership and it's employees. It's so refreshing to be able to walk into a dealership without fear of confrontation and dis-satisfaction from arrogant, rude employees. Thank you so much for such a good experience! More

Print

Excellent service Service is above and beyond at Lafontaine. While a bit pricey when it comes to repairs, I always know that I am receiving extra information about my Service is above and beyond at Lafontaine. While a bit pricey when it comes to repairs, I always know that I am receiving extra information about my vehicle. I have had emergency work done here in the past on my Envoy and they always arranged for a loaner car as needed. Victoria is outstanding when it comes to follow-up. Of course the oil change @ $9.99 is a no brainer. Keep up the good work. Jim D More

Print

Fast and Friendly This visit and interaction was far better than my 1st interaction. My issues were handled with tge exception of my front pads. Customer service was g This visit and interaction was far better than my 1st interaction. My issues were handled with tge exception of my front pads. Customer service was good More

Print

Always exceptional! I have purchased about 10 cars from this Dealership and had them serviced here also. I would not think of going to anyone else. I have the greatest sa I have purchased about 10 cars from this Dealership and had them serviced here also. I would not think of going to anyone else. I have the greatest salesman and the finest service techs taking care of my every need. In all these years I have nothing but the best service until I had to have some hail damage repaired at the collision shop not ever near the Dealsrship. That was my only bad experience and I still think highly of all the other people who have helped me over the past years. More

Print

Special Treatment There is a commercial currently on TV that shows children acting like adults who are frustrated by the service they receive. I believe it is an insura There is a commercial currently on TV that shows children acting like adults who are frustrated by the service they receive. I believe it is an insurance ad. I have never felt tht way the times I have brought my car to LaFontaine for service. Recently Victoria, in the service department ,was so helpful and patient with me. I have always been treated with courtesy and given individual care.. More

Print

Great, customer focused dealership We purchased our 2009 Escalade from LaFontaine and the sales experience was excellent - we felt we got a fair price and Kelli was very accommodating i We purchased our 2009 Escalade from LaFontaine and the sales experience was excellent - we felt we got a fair price and Kelli was very accommodating in terms of schedule and she even hooked our son up with new headphones for the DVD player in the back seats! I just had to bring the vehicle in for what we suspected was the drivers front wheel bearing going out - they discovered that both front bearings were toast, as well as the hubs, and replaced everything for us under our extended warranty. Victoria was extremely helpful and I will be happy to work with her again if service needs arise. I opted to wait for the work and as expected, it took about three hours. But it was a comfortable three hours in their lounge area, and I even ate lunch at the cafe, which was delicious - and I'm being frank here, I wasn't sure what to expect out of it, but I can see why people opt to eat there, not just because it's the only real option for those who are waiting on repairs. The little boutique is fun to browse while waiting, too. I loved seeing the EV charging stations on the building, too. This dealership seems to have taken the approach of catering to the customer, and it is really delightful to be on the receiving end of those efforts. We will return here to purchase our next vehicle, and recommend this location to others without hesitation. More

Print

Garnell Woolridge, sales dept., WOW! I could not be happier, I talked to Garnell early Fall about my interest in buying another SRX when my lease is up in April 2014. He said he would keep me infor happier, I talked to Garnell early Fall about my interest in buying another SRX when my lease is up in April 2014. He said he would keep me informed on what GM was offering and all options that would fit my needs. I will be picking up my new SRX this week. Garnell is not pushy, listens to your needs, is very polite, very knowledgeable and makes the car purchasing process go very smoothly. I would recommend Garnell to any one interested in buying a new Cadillac. Thanks. Also I would like to share my satisfaction in Victoria Barnewold in the Service Department for all the help she has given me in the last three years. She is so polite, takes the time to listen and always willing to help me. I plan on contacting Victoria when needing any future service on my new Cadillac. More

Print

I just leased a new Buick Verano from Kelli at LaFontaine Buick GMC. To say the entire experience was wonderful would be an understatement. I had asked my father to do some research on a few vehicles; my 2 Buick GMC. To say the entire experience was wonderful would be an understatement. I had asked my father to do some research on a few vehicles; my 2003 Vibe with 160,000+ miles needed to be replaced but I didn't want to spend a lot of money. He immediately contacted Kelli, who had helped him lease a Buick LaCrosse a few months back. He texted me around 11 am with their best deal...I got my information to Kelli by 2:00...I was at the dealership by 5...I was home by 7. It was quick and easy. Kelli worked with me to get the best deal and actually helped me find some rebates through third-parties that saved me money. She introduced me to the service center, went through all the "bells and whistles" on my new car step-by-step and, even though she had another customer waiting to purchase a substantially more expensive vehicle than mine, stayed with me until the Finance Manager was available. Everyone, from Kelli to Victoria (Service Department) to Chris Herrera (Finance) was pleasant, courteous, and upfront. The Sales Manager came in and thanked me for purchasing from LaFontaine. It should've been the other way around; I thank LaFontaine and look forward to doing all of my future business with them. More

Print

excellent customer service. these people care about their customers who are more than customers to them. very friendly. I am at a loss for words as I am not used to being treated so well. I highly recommend customers who are more than customers to them. very friendly. I am at a loss for words as I am not used to being treated so well. I highly recommend them. They are my dealer and service provider for life. More

Print