Victoria Akey | Page 3

I feel as though someone should hear about my experience in service. I had a 7:30AM appt on Wed to drop my van off and have repairs made. I dropped it Tuesday evening using the after hours drop box to ensur in service. I had a 7:30AM appt on Wed to drop my van off and have repairs made. I dropped it Tuesday evening using the after hours drop box to ensure my vehicle was there for its scheduled spot time. I received one phone call the entire time it was there. Victoria was my service advisor. I had to call every time I needed a status update (which was about 6 or so times) and never once received communication from the service department or Victoria about anything. I called yet again Friday evening around 5 pm and spoke with Victoria who stated the vehicle was up on the lift they were trying to finish it because they closed at 6:00. Yet again no call. On Saturday appx 1:30 I had to call yet again and speak with the service manager to find out my car “had just gotten off the lift”. If I would not have called on Saturday I would have not seen my vehicle until Monday which I would have had to take a day off work to deal with. I was a service advisor for a prominent Harley Davidson dealership for nearly 10 years and I know communication is the number 1 most important thing and here there was none. I did find out from the service manager they were running behind schedule but again I was never communicated that. I have bought a couple of vehicles from this specific dealership as well as several members of my family but I will not again, and neither will they. Such a disappointment and I feel as though they are such a large money making dealership that my simple vehicle did not matter to them. They will make up the profits through other means. I feel as though This is NOT a service department that cares about regular hard working people as individuals and how they can make their lives more convenient, only about getting them in and out to make room for the next one. Very unprofessional. More

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I would not recommend this dealership as they do not assist or return phone calls after the sale. Made attempts to get clarification on a warranty and could never get anyone to help. assist or return phone calls after the sale. Made attempts to get clarification on a warranty and could never get anyone to help. More

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Great sales and service We have leased three vehicles from this dealership. Their salesperson Viktor is the BEST! He was able to get us what we wanted at the price we wanted We have leased three vehicles from this dealership. Their salesperson Viktor is the BEST! He was able to get us what we wanted at the price we wanted to pay. The lease process was effortless. The service department is also very good. They pick our car up and return it which is a huge convenience since we live some distance. More

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Horrible customer service I am beyond frustrated right now. I took my 2016 CTS in because my check engine light came on and Autozone put it on the machine which came up with mu I am beyond frustrated right now. I took my 2016 CTS in because my check engine light came on and Autozone put it on the machine which came up with multiple codes (per the direction of service tech at Lafontaine I took to Autozone and the codes included transmission and electrical system amongst others). I took my car in and received a loaner. I had multiple other issues and since it was a lease I told the tech about all of them as well as I was due for an oil change. I received a call that my issue with the trunk button not working was a result of a water leak in the trunk. I have now been accused of having the trunk lid worked on and they have PROOF that it was tampered with. Since I lease vehicles I NEVER take my vehicle to outside shops. I have basically been called a liar by the dealership and told that if I do not pay for the repair that they will forfeit any further warranty work. On top of that my car could continue to have electrical issues since there is a leak. Also we were given a CT6 loaner and after hitting ONE pothole the tire and rim were damaged. My CTS is now being held hostage until we pay $950 to replace loaner rim/tire. We do not have that money. I have a loaner SUV and they want it back ASAP. The dealership states that they "are trying to work with us", yet their definition of working with us is that we pay $1210 and they do nothing. This may very well be my last Cadillac and we have owned 4. This is the worst. My husband does not appreciate my posts since he is a GM employee, but I feel like we need to get some respect in this situation. I pay a lot of money every month to have a reliable vehicle and this Cadillac has had MULTIPLE issue and I have only had it for 1 year and less than 3 months. More

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GREATEST DEALERSHIP EVER! I can only tell you that this is the best auto dealership that we have ever dealt with and we have been buying cars for over 55 years...We've been wor I can only tell you that this is the best auto dealership that we have ever dealt with and we have been buying cars for over 55 years...We've been working with LaFontaine in both sales and service since we moved close, about 10 years ago, and every time we go in are impressed with this business model. EVERYBODY you deal with in this store, from ownership down to the clerks, porters and courtesy drivers, appear to LOVE their jobs. It is always "hello", "good morning", "can I help you", etc. We just bought a new vehicle and used our fave salesman, Ken Elliott, but I hate to pick any single employee, they are all so very good. This is the kind of business that WE spend our money!!! More

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Fastest Oil change in Town I was greeted promptly for my appointment. I received my free beverage coupon. Just finished my coffee and my vehicle was done. About 30 mins. for I was greeted promptly for my appointment. I received my free beverage coupon. Just finished my coffee and my vehicle was done. About 30 mins. for the oil change. That was fantastic! More

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Oil Change Excellent service, despite car wash being rebuilt. The process was fast and easy.It is a great feature to have the oil changes covered for the first 2 Excellent service, despite car wash being rebuilt. The process was fast and easy.It is a great feature to have the oil changes covered for the first 2 years. More

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Great dealership I've been dealing with Lafontaine for years. Very emaculate place. People are beyond nice. Kevin & Victoria are great service people. Love this plac I've been dealing with Lafontaine for years. Very emaculate place. People are beyond nice. Kevin & Victoria are great service people. Love this place. Mr. Tyrone Zajac More

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Great Service Victoria Barnewold was a great service advisor. My vehicle was at the dealership longer then expected and Victoria arranged a loaner from Enterprise Victoria Barnewold was a great service advisor. My vehicle was at the dealership longer then expected and Victoria arranged a loaner from Enterprise. Everything worked out perfectly. Also was able to use some dealership coupons which brought my price down. More

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oil change got there early for an oil change they took me right in and was out in no time. love this dealership have bought 2 cars from harvey got there early for an oil change they took me right in and was out in no time. love this dealership have bought 2 cars from harvey More

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