Victoria Barbagallo
Victoria Barbagallo at Handy Toyota

Victoria Barbagallo | Page 24

Service Advisor

Handy Toyota

701 Highgate Road
St. Albans, VT 05478

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4.9
355 Reviews

Dealership Experience

5 yrs, 11 mos

4.9

355 Reviews

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355 Reviews of Victoria Barbagallo

June 13, 2023

Dealership Rating
Employee Rating

Darren was incredibly kind, helpful and knowledgeable today while my vehicle was being serviced at Handy Toyota. More

by Daniel L.
Recommend Dealer
Yes
Jun 15, 2023

Handy Toyota responded

Thank you so much for the review, Daniel! We appreciate you taking the time to leave us one! We are delighted to hear that you had a good experience!

June 12, 2023

Dealership Rating
Employee Rating

They do a fantastic job! Instead of waiting for 4 hours they gave me a rental car so I could come back to pick it up at my convenience! More

by dpcurry5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ethan Raymond , John Melchiorri

Jun 13, 2023

Handy Toyota responded

Thank you for the review! We are so happy to hear you were able to use our rental car service!

June 11, 2023

Dealership Rating
Employee Rating

Always friendly. Clear information. I’ve been really pleased with the service and the shuttle driver is a gem. More

by Porrima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Burns, Jason Paquette , Shuttle, Driver

Jun 12, 2023

Handy Toyota responded

Thank you for you for the review! We appreciate it!

June 09, 2023

Dealership Rating
Employee Rating

This dealership was right where I needed it to be. The service was quick. The staff that helped me were very nice, open to friendly conversation. The waiting room was lacking. The TV just showed toyot More

by Dani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2023

Handy Toyota responded

Hi Dani, Thank you for taking the time to leave us feedback. I am glad the service was quick and that Tory was pleasant to deal with. We do have refreshments just directly outside of the waiting room, our apologies for not pointing that out. One thing you can also take advantage of is our complimentary shuttle ride, as well as our rental program where you can receive up to a one day rental vehicle for every service performed. I will get with our manager with your suggestions; comments like these are always helpful for us to find ways to improve our customer experience!

June 08, 2023

Dealership Rating
Employee Rating

Came in for an oil change. Was met immediately by service advisor upon arrival for check in. Service was completed within 45 minutes! Tory, my service advisor, explained the se More

by Ddimille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Brown

Jun 09, 2023

Handy Toyota responded

Thank you for the review! We are glad to hear that everything went well! Thank you for letting us know!

June 08, 2023

Dealership Rating
Employee Rating

Service writers are experiend people and the young Tory especially who is extremely helpful, polite and knowledgeable. More

by dkshark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2023

Handy Toyota responded

Thank you for the review! We are so happy to hear that Tory was helpful!

June 08, 2023

Dealership Rating
Employee Rating

Some of the most professional people I have met. I'm a service manager for a Lexus dealership. More

by Selrod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darren Callan

Jun 08, 2023

Handy Toyota responded

Thank you for the review! We appreciate you taking the time to leave us one!

June 08, 2023

Dealership Rating
Employee Rating

Second visit here, second vehicle (have 3 Toyotas). Always friendly staff, quick check in, nice waiting accommodations and it appears the service is done correctly. My only beef as it was last time More

by CTA67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2023

Handy Toyota responded

Thank you so much for your feedback. We apologize for the mess. It is never our intention to leave your vehicle anything but clean. Please give our Customer Relations Manager a call at (802) 582-8183 so he can discuss this with you further. As for the time for the VT State Inspection, I apologize that it took longer than expected. We typically expect 1 - 1.5 hours for the VSI because we have to do a thorough job, a multipoint inspection and we still have to do paperwork and park the vehicle. We appreciate your business and especially appreciate your feed as it helps us improve our process.

Jun 08, 2023

CTA67 responded

No need to contact them, the review will prompt them (should) to reiterate with their Techs. the importance of keeping customers cars clean. As to the time for the VSI, my son is a Level 4 BMW Tech. I confirmed the timeframe it takes to complete the VSI, it’s nowhere near 1.5 hours - .75 max and this again is a NEW vehicle. Thanks for a prompt follow up.

June 07, 2023

Dealership Rating
Employee Rating

I had another great experience today at Handy Toyota! Very prompt service and polite staff! More

by Brian B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2023

Handy Toyota responded

Thank you for the review, Brian! We greatly appreciate it!

June 05, 2023

Dealership Rating
Employee Rating

Tori and Darren handled the service on both our cars over a couple of days and both did an exceptional job. 5 stars! Thanks guys! More

by CKittell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darren Callan

Jun 06, 2023

Handy Toyota responded

Thank you for the review! We appreciate you taking the time to leave us one!

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