Best service EVER!
!! My service manager Lorrie was super helpful, compassionate and overall amazing to work with
!! My service manager Lorrie was super helpful, compassionate and overall amazing to work with
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by cassib
Service Price Transparency
Other Employees Tagged:
Lorrie Gutierrez
Mar 12, 2026 -
Group 1 Buick GMC North responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Buick GMC North! We are always more than happy to assist you if anything else comes up. Take care!
Service personnel was great, The Mechanics here are
without a doubt are professional.
Great experience full circle.
Thank You all very much!
Ken.
without a doubt are professional.
Great experience full circle.
Thank You all very much!
Ken.
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by Kensressvc
Service Price Transparency
Mar 09, 2026 -
Group 1 Buick GMC North responded
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Dealer 1 former known as Demontrond GMC IS THE BEST GMC
DEALER IN THE HOUSTON AREA!
DEALER IN THE HOUSTON AREA!
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by Darrylmcneely
Service Price Transparency
Other Employees Tagged:
Lorie
Mar 10, 2026 -
Group 1 Buick GMC North responded
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Did a great job with my truck and I appreciate the
service thank you very much 💯
service thank you very much 💯
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by biglouboi25
Service Price Transparency
Mar 09, 2026 -
Group 1 Buick GMC North responded
Hello, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future.
Best wishes,
Group 1 Buick GMC North
Purchased a used 2025 2500 diesel for $76k, was promised
it had an oil change. After 2 days, I finally had a chance to open the hood, checked the oil, and it was BLACK. Called and was offered a free oil c
it had an oil change. After 2 days, I finally had a chance to open the hood, checked the oil, and it was BLACK. Called and was offered a free oil change, which took me an hour ea way and over a 2 hour wait. Two days later my gut told me to check the oil, it is barely registering on the dip stick. NEVER again will I purchase anything from you.
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by Bob P
Other Employees Tagged:
I never work with Victoria so it isn’t fair to ding her with only one star.
Mar 12, 2026 -
Group 1 Buick GMC North responded
Bob, I am very sorry to hear about your experience and understand how frustrating that must have been, especially after being told the vehicle had received an oil change. That's certainly not the experience we want our customers to have. We truly appreciate you bringing this to our attention and would welcome the opportunity to speak with you directly to see how we can make this right. Please reach out to me at any of the contact methods below.
Thank you,
Andrew Martinez
General Sales Manager
andrewmartinez2@group1auto.com
281-897-6697
This is my second vehicle I purchased here and I will be
back. Great group of men and women. Very professional they will treat you with respect and work hard for your business.
back. Great group of men and women. Very professional they will treat you with respect and work hard for your business.
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by tracymwillett
Other Employees Tagged:
Parish,Mike Sharaf
Mar 05, 2026 -
Group 1 Buick GMC North responded
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The vip program is nice however the free oil changes are
a way to get you in to find other service issues. The process takes too long to bother even though it’s free. I’ll pay for my oil service going forwa
a way to get you in to find other service issues. The process takes too long to bother even though it’s free. I’ll pay for my oil service going forward. In and out quickly.
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by cooks.bursary-1i
Service Price Transparency
Feb 28, 2026 -
Group 1 Buick GMC North responded
Hello, all vehcile service does come with a complimentary multipoint inspection. We try to be 100% transparent with our inspections and our customers, especially when it come to safety items, tire, brakes, leaks, etc., that could be found during the multipoint inspection.
I apologize if the service advisor did not walk you through the process during write up, it should of been explained better. Please don't hesitate to reach out to me if you have any further questions.
Thanks,
Eric Clifton
Service Director - Group 1 Buick GMC North
281-897-6647
Adrian checked me in, confirmed service needed, and kept
me informed with texts about the progress of my car.
me informed with texts about the progress of my car.
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by Juan
Service Price Transparency
Feb 19, 2026 -
Group 1 Buick GMC North responded
Hello Juan, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
To schedule a service appointment was fast and easy, and
the day of I was in and out in less than an hour
the day of I was in and out in less than an hour
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by rawrrow33
Service Price Transparency
Feb 18, 2026 -
Group 1 Buick GMC North responded
Hi, we are glad we could help! Feel free to reach out to us if you need anything. Have a wonderful day.
Feb 27, 2026 -
rawrrow33 responded
My service advisor Adrian was very fast and knowledgeable and got me in and out in less than an hour
Everything went great.
George in Service did a fantastic job. Kudos to George for great service
George in Service did a fantastic job. Kudos to George for great service
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by Patrick White
Service Price Transparency
Other Employees Tagged:
George Villa
Feb 15, 2026 -
Group 1 Buick GMC North responded
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
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