Vin Kjersgaard | Page 25

I really wanted to like this place My wife and I ended up at this dealership after checking out a couple of others and really got the impression that we were at the right place. So Vin My wife and I ended up at this dealership after checking out a couple of others and really got the impression that we were at the right place. So Vin seems like a cool guy, fellow Chevy guy, says he races 'vettes, has a rock-star name and we have a few laughs in the dealership and decide we're gong to take a test drive in a certified 012 Acadia, Loved it but noticed that the computer was saying the left rear tire was low on air pressure, NBD, right? Wrong! Vin takes it over to the shop and has them top it off, we leave a deposit and decide to come back the next day and finalize everything. Next day we show up with a check and pay for the car cash, so far so good, I leave my wife at the dealership to finish off the paperwork while I pick up my daughter at school, while I'm pulling out of the lot I notice a brand new WalMart ding in the passenger door, D'oh!!! I run back into the dealership to tell Vin and he agrees that they will "take care of it". The wife drives the car about 20 miles and the tire pressure warning is going off again for the left rear tire. I take it to my own mechanic and the tire is 20 lbs low. Hmmm. So a week later we bring the car in for the tire and the ding because we had to wait for the paint. After about an hour, Ralph in the service department tells us his "tire expert" cannot find any issue with the tire. I get the car home and check the door, honestly looked like someone colored it in with a crayon, D'oh! Well in their defense it was the day before Thanksgiving so we agree we'll bring it back when things calm down. We bring at back a few days later and tell them "take your time", well prob should not have said that, they had it for four days! Gotta say though, the door looked great! However we put about another 110 mi on the car and computer is giving low pressure warning again and frikkin tire looks almost flat! D'oh! Now these are pretty simple problems here, what would happen if we need a transmission repair, God help us! We have the car for 2 weeks and my wife is afraid to drive it anywhere with the kids because of the tire problem..Now I gotta say, we were CASH PAYING CUSTOMERS! Vin, bubby, I thought we were friends? I'm not looking for any special treatment here but it would be nice if they acted like they cared at all, Jeez, nice business model, chase your cash customers away! and remember, this car was certified! Oh well, we tried. I ended up taking it to my own mechanic and he fixed the tire and we've managed to put about another 500 mi on it with no problem, knock on wood. Thing is, it really is a decent ride, just didn't feel like we meant much to them as customers. 3 stars is very generous. More

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Always use a dealer! Great Experience From the initial phone call, Vin connected with my dad (which is an accomplishment within itself..haha) and brought us immediate relief after weeks of From the initial phone call, Vin connected with my dad (which is an accomplishment within itself..haha) and brought us immediate relief after weeks of searching for a newer pre-owned vehicle. He was patient, courteous, and showed us a few options to help us make the best choice. We actually changed our mind after making an initial deposit because we learned more about CVT and Vin couldn't have been more helpful and understanding. He invited us to come back to test drive other options and had a few cars pulled and ready to drive. I still wasn't sure, and then Vin drove us over to the Honda lot in Torrington (?) to shop there. He introduced us to Rob Bates who talked to us about the difference between the nissan rogue vs honda cdv. Rob was happy to sit and talk to us for a long time and really broke it down for us and gave us the info we needed to choose the CRV. In the end, both guys wanted me to have a car I was happy with and did everything to help us weigh the options. The rest of the team was incredibly helpful with the insurance and registration process and made the whole process seamless and easy for us. We've already been telling everyone what a great experience we had and we're happy to recommend Vin and Northwest Hills to anyone searching for a new or used car. More

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Friendly helpful and knowledgeable I found my new truck online and put an inquiry in the next day vin called me and we set up an appointment Everything worked out great he was very he I found my new truck online and put an inquiry in the next day vin called me and we set up an appointment Everything worked out great he was very helpful and knew his business The finance dept. and all other registration swaps were a breeze Definitely recommend these guys ! More

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Great Experience! I started researching this particular vehicle online, I requested a test drive thru the online system. Jessica reached out me within 24 hours to sched I started researching this particular vehicle online, I requested a test drive thru the online system. Jessica reached out me within 24 hours to schedule to come in. When I arrived I was greeted multiple times, all the staff were very friendly. Jessica came out and told me I would be working with Vin and introduced us. Vin was very friendly and accommodating. The dealer did not have the vehicle I was looking for but one similar, we went for a test drive, came back in and told him exactly what I wanted. They located a vehicle, we negotiated and the deal was done. This all happened on a Monday and I was able to pick it up on Wednesday. The day of pick up couldn't have went any smoother. All the paperwork was ready for me, the vehicle was detailed and clean as could be. First time seeing it and it was perfect. After signing all the paperwork Vin took me around the dealership to meet the auto body shop, service, etc. All which were very friendly! Then Vin took me outside to show me all the new features and to make sure I was comfortable with everything. Told me if I needed anything or had any questions to reach out to him. If he didn't hear from me he would be contacting me in a couple days just to see how everything was going. I would highly recommend Vin and the North West Hills Dealership, smoothest process I've ever had working with a dealer and delighted that everyone there was so nice and friendly. Glad I gave them a chance. More

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Overall experience was good Sales rep was great, but the process was not. The back and forth of the sales rep to the sales manager to discuss the pricing was annoying and what c Sales rep was great, but the process was not. The back and forth of the sales rep to the sales manager to discuss the pricing was annoying and what could have been a 10 minute conversation turned out to be me sitting at the sales rep desk for 2+hrs. Ultimately when the sales manager came over (2 hrs later), he was not completely clear and upfront about the price, how my trade was working, etc. I asked for the actual price of the car multiple times, but all I kept getting was down payment and monthly pmt. The closing of the purchase however was great. The sales rep knew I had to be in and out quickly, and he made sure to line everything up so we could accomplish that. He was knowledgeable about the car and made everything smooth. More

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All went very well. Starting from research on line with Cristina to her setting up appointment with Vin was simple. Team was very helpful and willing to make deal possibl Starting from research on line with Cristina to her setting up appointment with Vin was simple. Team was very helpful and willing to make deal possible when i arrived . More

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Third Time Buyer to This dealership Worked with Vin Kjersgarrd for second time in past few years. No pressure no hype just plain and simple down and clear facts on vehicle i was interest Worked with Vin Kjersgarrd for second time in past few years. No pressure no hype just plain and simple down and clear facts on vehicle i was interested in purchasing. Vin and staff actually felt it may be bad idea to go from one vehicle type to another unless I at least did a lateral move. Within 4 days they found what would be my next vehicle and on the 5th day took delivery of my 2017 GMC Denali. I am thrilled at my purchase and would like to thank all at Northwest for this experience. Thank you, Ted James More

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Knowledgeable and Friendly Vin was extremely knowledgeable about the car. He even shared with me how they came up with pricing, so I left there feeling like I got a pretty good Vin was extremely knowledgeable about the car. He even shared with me how they came up with pricing, so I left there feeling like I got a pretty good deal. He was also very friendly to me and my 16 year old son, who told me on the way home that Vin was a cool guy. More

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A quick buy and a good deal. Had an excellent experience bying from Northwest Hills. The deal was completely done overy the phone with all questions answered quickly and professi Had an excellent experience bying from Northwest Hills. The deal was completely done overy the phone with all questions answered quickly and professionally. The visit to the dealer took 30 minutes to sign and pick up the car. All the best to the sales and finance staff. Will strongly considering getting the next car from them as well. More

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Friendly, hard-working sales staff It was the end of the 2016 season and we were looking for a truck with very specific features. Two other dealers had already given up looking, telling It was the end of the 2016 season and we were looking for a truck with very specific features. Two other dealers had already given up looking, telling us that what we wanted just wasn't available. That's when we contacted Vin Kjersgaard at Northwest Hills Chevrolet. He listened carefully to what we wanted -- and to what we didn't want -- and then worked tirelessly to find it. Within a week he had us in the truck we were looking for. More

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