Vince Hancock | Page 11

Although the sales and finance department were substandard if you require to have your car serviced then Vince is the man to see. Unfortunately I had to visit the service department at the Acu substandard if you require to have your car serviced then Vince is the man to see. Unfortunately I had to visit the service department at the Acura dealership because the vehicle I purchased (only had for 3 weeks -2010 TSX) had issues. The transmission and various fluids had to be replaced. I would say a serious issue for such a newer vehicle. Anyhow,I had to leave my vehicle for 5 days for the repairs. Vince was my service representative and he took exceptional care of me as he had a loaner car ready and kept me informed every step of the way (more than I can say for the finance and sales department-see other review I posted). To be fair in light of the negative experience I have had so far with this dealership I was thoroughly impressed with the entire service department especially with the thoroughness and level of customer service Vince displayed. The dealership should recognize the importance of their employees projecting a professional image to customers and should be consistent as a whole not just one department. Way to go Vince and way to malke a positive out of a negative experience!! More

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I live very close to another Acura dealer but travel across town to have my car serviced here due to the excellence and professionalism of the service department, especially Vince who is very knowledgea across town to have my car serviced here due to the excellence and professionalism of the service department, especially Vince who is very knowledgeable, customer focused and a overall a pleasure to work with. Keep up the great work! I highly recommend them. More

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Vince was so very helpful and made everything so easy to get my car done. It was so nice to get a loaner car with no problems. get my car done. It was so nice to get a loaner car with no problems. More

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I have gone to Acura of Peoria for service or when there is a problem with my TL. I made an appointment with Vince Hancock to see if one of the motor mounts was broken but it was worn not broken. If there i is a problem with my TL. I made an appointment with Vince Hancock to see if one of the motor mounts was broken but it was worn not broken. If there is a problem then Vince will explain what is wrong with my car and and how long it will take to fix the problem. Everyone was courteous and efficient in the service department. Also, they will wash your vehicle if you want them to after service has been completed. More

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Vince Hancock has really gone out of his way over the past 5 years to take great care of my 2002 Acura MDX whenever it has needed service. He readily gets me a loaner car so I am never inconvenienced. Vi past 5 years to take great care of my 2002 Acura MDX whenever it has needed service. He readily gets me a loaner car so I am never inconvenienced. Vince always communicates honestly and openly about what my car needs, helping me prioritize financially. He is friendly and professional and I have always felt like I'm the only customer that matters when I'm at Acura of Peoria! More

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Vince was very helpful in getting my Bluetooth connection set up today. I was hesitant about asking for help, but Vince was patient and friendly. set up today. I was hesitant about asking for help, but Vince was patient and friendly. More

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Vince Hancock always takes excellent care of my TL and always treats me like a valued customer ! I've been a customer for several years and will continue to have Vince see to my automotive needs. always treats me like a valued customer ! I've been a customer for several years and will continue to have Vince see to my automotive needs. More

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The best service ever!!!! I've been going this dealer The best service ever!!!! I've been going this dealer for almost 5 years and always get best service n price Thank u Vince and Acura The best service ever!!!! I've been going this dealer for almost 5 years and always get best service n price Thank u Vince and Acura More

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The sales and service department are amazing! They make me feel like I'm family. I spoke with Vince Hancock shortly before the service department was closing and he didn't hesitate to tell me to come in f me feel like I'm family. I spoke with Vince Hancock shortly before the service department was closing and he didn't hesitate to tell me to come in for service. I always stop by the sales department when I'm in for service to say hello. Because of the service of all departments, and the quality of the cars themselves, I will continue to be a loyal Acura of Peoria customer!! Keep up the good work! More

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Vince Hancock, Service Advisor, is the main reason I am a repeat buyer at Peoria Acura. I found Him to be diligent, attentive, intelligent and honest, hence the high rating for the dealership. Thanks, John repeat buyer at Peoria Acura. I found Him to be diligent, attentive, intelligent and honest, hence the high rating for the dealership. Thanks, John E. Roberts More

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