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Vince Pampena
Vince Pampena at BMW of Darien

Vince Pampena | Page 7

Service Advisor

BMW of Darien

140 Ledge Rd
Darien, CT 06820

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4.7
385 Reviews

Dealership Experience

9 yrs, 11 mos

Industry Experience

41 yrs, 4 mos

4.7

385 Reviews

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385 Reviews of Vince Pampena

November 19, 2023

Dealership Rating
Employee Rating

It takes much too long to drop off and pick up car. Your crew needs to look and act more professional More

by haritonjw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Nov 30, 2023

BMW of Darien responded

I'm sorry to learn that your experience with us was less than satisfactory. We aim for efficiency and professionalism in all our interactions, so it's disappointing to know we fell short this time. Your feedback is valuable as it helps us improve. Please feel free to reach out if you'd like to discuss further or have any other concerns. Thank you, Trevor Martin - Service Manager - 203-662-2027

November 15, 2023

Dealership Rating
Employee Rating

The service staff was ready for me immediately when I arrived and Vince noted my requests expeditiously. Everything was done on schedule and the car was washed. Highly recommend. More

by Ezkwiatkowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Gonzalez, Bill Skorvanek

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Nov 16, 2023

BMW of Darien responded

We're glad to know that Vince and our team at BMW of Darien were able to provide you with prompt and efficient service. Thanks for recommending us and for sharing your feedback!

November 11, 2023

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Employee Rating

Vinny is my service partner and he is very thorough, polite, knowledgeable and very helpful. More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Eager, Jaime Gonzalez

Print
Nov 13, 2023

BMW of Darien responded

We are glad to hear that our team provided excellent service. Thank you for choosing BMW of Darien.

November 09, 2023

Dealership Rating
Employee Rating

Smooth, easy, pleasurable, informative from Vincent to the ride home and all others involved…superlative! More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don’t know name of guy who drive me home, sweet fellow!

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Nov 09, 2023

BMW of Darien responded

Sue, we're delighted to know that Vincent and the rest of our team at BMW of Darien provided you with a smooth and informative experience. Thanks for your superlative review!

November 08, 2023

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Employee Rating

Vincent is a great salesman always so courteous and helpful, and the videos now are so helpful More

by Arizzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 08, 2023

BMW of Darien responded

We're delighted you've appreciated Vincent and the videos we offer at BMW of Darien! Thank you for the 5-star review!

November 07, 2023

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Employee Rating

Very efficient and great service. Arranged a repair for my car on very short notice when needed the most. More

by Clarsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Eager

Print
Nov 07, 2023

BMW of Darien responded

Clarsen, we're happy to know our team at BMW of Darien helped you efficiently when it mattered most. Thanks for the positive feedback! We look forward to serving you again.

October 27, 2023

Dealership Rating
Employee Rating

The customer service at this BMW dealership is excellent, reliable and receptive which contributes greatly to my servicing my car there. More

by Pth0421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 27, 2023

BMW of Darien responded

We're delighted to know that you've had excellent experiences with our customer service at BMW of Darien. We appreciate your trust in us for servicing your car and look forward to continuing this relationship!

October 12, 2023

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Employee Rating

Vince and the entire team at Darien BMW has consistently gone above and beyond for me every step of the way! Couldn’t ask for better! More

by Vjfrat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 12, 2023

BMW of Darien responded

We're delighted to know that our team at BMW of Darien has consistently exceeded your expectations! Thank you for sharing this positive feedback. We look forward to serving you again in the future!

October 07, 2023

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Employee Rating

You the best you are a master of your craft I would like to continue cooperation with you More

by Natalya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 09, 2023

BMW of Darien responded

Natalya, thank you for your confidence in BMW of Darien!` We look forward to assisting you for years to come.

September 22, 2023

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Employee Rating

My service was seamless. They picked up the car , left a loaner and returned the car within the work day More

by BMW customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 24, 2023

BMW of Darien responded

We're glad to know that you had a seamless service experience with us at BMW of Darien. We always aim for convenience and efficiency! Thanks for sharing your feedback, we appreciate it.

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