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Vince Pampena
Vince Pampena at BMW of Darien
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Vince Pampena

Service Advisor

BMW of Darien

140 Ledge Rd
Darien, CT 06820

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4.8
328 Reviews

Dealership Experience

7 yrs

Industry Experience

38 yrs, 5 mos

4.8

328 Reviews

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328 Reviews of Vince Pampena

December 06, 2023

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Employee Rating

I was very pleased with my service and the quick turnaround for an unexpected repair. More

by jkegarch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Skorvanek, Jaime Gonzalez, Keith Zarembski, TJ Telesco, Dan Eager

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Dec 06, 2023

BMW of Darien responded

Thank you for reviewing BMW of Darien! We are delighted that your visit went smoothly. Safe travels!

December 06, 2023

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Employee Rating

Excellent service delivery without leaving my house. Thank you BMW if Darien for offering this service on a recalled matter and sending a very professional and personable technician. Between Vince Pampe More

by Lauri H
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Goldstein

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Dec 06, 2023

BMW of Darien responded

Lauri, we're glad to know that Vince and Brad provided you with excellent service at BMW of Darien. We always aim for a smooth experience, especially when it comes to recalls. Thanks for your kind words!

November 21, 2023

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Vince Pampena was great to work with, attentive to my needs and stayed in touch throughout the drop off More

by Hi
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Recommend Dealer
Yes
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Nov 22, 2023

BMW of Darien responded

We're glad to know that Vince was attentive and kept in touch throughout your experience at BMW of Darien. Thanks for sharing this positive feedback!

November 19, 2023

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It takes much too long to drop off and pick up car. Your crew needs to look and act more professional More

by haritonjw
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Workmanship
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Recommend Dealer
No
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Nov 30, 2023

BMW of Darien responded

I'm sorry to learn that your experience with us was less than satisfactory. We aim for efficiency and professionalism in all our interactions, so it's disappointing to know we fell short this time. Your feedback is valuable as it helps us improve. Please feel free to reach out if you'd like to discuss further or have any other concerns. Thank you, Trevor Martin - Service Manager - 203-662-2027

November 15, 2023

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The service staff was ready for me immediately when I arrived and Vince noted my requests expeditiously. Everything was done on schedule and the car was washed. Highly recommend. More

by Ezkwiatkowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Skorvanek, Jaime Gonzalez

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Nov 16, 2023

BMW of Darien responded

We're glad to know that Vince and our team at BMW of Darien were able to provide you with prompt and efficient service. Thanks for recommending us and for sharing your feedback!

November 11, 2023

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Vinny is my service partner and he is very thorough, polite, knowledgeable and very helpful. More

by KB
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Gonzalez, Dan Eager

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Nov 13, 2023

BMW of Darien responded

We are glad to hear that our team provided excellent service. Thank you for choosing BMW of Darien.

November 09, 2023

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Smooth, easy, pleasurable, informative from Vincent to the ride home and all others involved…superlative! More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don’t know name of guy who drive me home, sweet fellow!

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Nov 09, 2023

BMW of Darien responded

Sue, we're delighted to know that Vincent and the rest of our team at BMW of Darien provided you with a smooth and informative experience. Thanks for your superlative review!

November 08, 2023

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Vincent is a great salesman always so courteous and helpful, and the videos now are so helpful More

by Arizzi
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Recommend Dealer
Yes
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Nov 08, 2023

BMW of Darien responded

We're delighted you've appreciated Vincent and the videos we offer at BMW of Darien! Thank you for the 5-star review!

November 07, 2023

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Very efficient and great service. Arranged a repair for my car on very short notice when needed the most. More

by Clarsen
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Eager

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Nov 07, 2023

BMW of Darien responded

Clarsen, we're happy to know our team at BMW of Darien helped you efficiently when it mattered most. Thanks for the positive feedback! We look forward to serving you again.

October 27, 2023

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Employee Rating

The customer service at this BMW dealership is excellent, reliable and receptive which contributes greatly to my servicing my car there. More

by Pth0421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Oct 27, 2023

BMW of Darien responded

We're delighted to know that you've had excellent experiences with our customer service at BMW of Darien. We appreciate your trust in us for servicing your car and look forward to continuing this relationship!

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