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Vincent Gonzalez
Vincent Gonzalez at Subaru of Utica

Vincent Gonzalez

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
174 Reviews
4.8

174 Reviews

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174 Reviews of Vincent Gonzalez

July 19, 2025

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Employee Rating

Very courteous service. Completed the work in a timely manner. They have a very nice waiting area a TV and drinks! More

by RETMIL21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Rosato, Tyler Davis, Joanne Palmer, Nick Orbinati, Tyler Basset, Lee Gold, Carlos Bello, Adam Stockbridge, Matthew Dombrowski

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Jul 21, 2025

Subaru of Utica responded

Thank you for the great review! We appreciate your business and hope to see you again at Subaru of Utica.

July 13, 2025

Dealership Rating
Employee Rating

Great customer service! Fast service! Waiting area is comfortable with snacks and drinks. Play area is perfect for moms on the go More

by ALCAST87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Joanne Palmer, Tyler Basset

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Jul 14, 2025

Subaru of Utica responded

Thank you for reviewing Subaru of Utica! We appreciate your business and hope to see you again. Have a great day!

July 02, 2025

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Employee Rating

Vehicle serviced in minimum time! Friendly and professional associates! Thanks to Bob my salesman for being there! More

by PEANUTS3351
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

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Jul 02, 2025

Subaru of Utica responded

It is nice to hear that your service experience was efficient and pleasant at Subaru of Utica! It's great to know Bob and the team took good care of you. Thanks for choosing us!

June 24, 2025

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Employee Rating

They suck. Gave me a super dirty rental car after having me wait all day for a “clean” one. Don’t go here More

by KALEIGH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 25, 2025

Subaru of Utica responded

Hi Kaleigh, I'm sorry to hear about your experience with the rental car. We strive for cleanliness and efficiency, so it's disappointing to know we fell short. Please reach out if you'd like us to address this further or have any other concerns. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

June 20, 2025

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Employee Rating

This is the third Subaru I have bought at this dealership. Always very pleased with the service department. More

by CARLMARILOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 24, 2025

Subaru of Utica responded

Thank you for your continued trust in Subaru of Utica! We're delighted to hear that our service department has consistently met your expectations. Enjoy your new Subaru!

June 18, 2025

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Employee Rating

As always, great customer service. The mechanics attention to detail prevented a catastrophic brake failure, so yes - we're very pleased. More

by ANOCIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Joanne Palmer, Nick Orbinati, Tyler Basset

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Jun 18, 2025

Subaru of Utica responded

It is a delight to hear that our team at Subaru of Utica provided you with excellent customer service and ensured your safety by catching the brake issue. Thank you for trusting us with your vehicle!

June 15, 2025

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Employee Rating

Appointment for NYS inspection, new tires and alignment, brake service and detailing went well. Car looked great after detailing More

by RXJENNY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis

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Jun 16, 2025

Subaru of Utica responded

We're glad to hear that your appointment went smoothly and that you're pleased with the detailing at Subaru of Utica. Thanks for choosing us!

June 10, 2025

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Employee Rating

Friendly staff who answered my questions thoroughly. Made for an easy appointment. Car was ready earlier than anticipated. :) (Not sure of the young man who did my check out when I picked the car up More

by LAMBLC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

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Jun 11, 2025

Subaru of Utica responded

Thank you for sharing your experience with us! We're happy that our Subaru of Utica team provided thorough answers and made the process smooth. We appreciate your kind words about our staff, and we're glad everything went better than expected!

June 10, 2025

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Employee Rating

Good service. Keep the customer informed with a video. Appointment took almost two hours though which seemed kind of long for an oil change and tire rotation. More

by ANNEVANSTRANDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

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Jun 11, 2025

Subaru of Utica responded

Anne, thank you for your feedback! We're glad to hear that our team at Subaru of Utica kept you informed with a video. We appreciate your patience and will work on improving the efficiency of our service appointments moving forward.

June 08, 2025

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Employee Rating

Great customer service in every aspect, service or sales. ...very attentive to customers' questions and needs. More

by MADIA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Tyler Basset

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Jun 10, 2025

Subaru of Utica responded

Thank you for highlighting the attentive service at Subaru of Utica! We're happy to know our team met your expectations in both sales and service. We appreciate your support!

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