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Vincent Gonzalez
Vincent Gonzalez at Subaru of Utica

Vincent Gonzalez

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
178 Reviews
4.8

178 Reviews

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178 Reviews of Vincent Gonzalez

August 09, 2025

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Employee Rating

I always have had a positive experience at this dealership. Vincent is always a pleasure to deal with....professional, knowledgeable and a gentleman. More

by CARLMARILOU
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 11, 2025

Subaru of Utica responded

Thank you for sharing your wonderful feedback about Vincent and our team! We love hearing from satisfied customers and we hope to see you again at Subaru of Utica!

August 04, 2025

Dealership Rating
Employee Rating

Best place to service vehicle at! Definitely will be coming again! They are very fast More

by CAYLEECROSSMAN05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Rosato, Tyler Davis, Joanne Palmer, Nick Orbinati, Tyler Basset, Lee Gold, Carlos Bello, Adam Stockbridge, Matthew Dombrowski

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Aug 05, 2025

Subaru of Utica responded

Thank you for your kind words about our service team at Subaru of Utica. See you again soon!

August 03, 2025

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Employee Rating

Very professional and pleasant, got me right in for my appointment. I look forward to brining my car back. More

by KEBATEY
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Service Time
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Recommend Dealer
Yes
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Aug 05, 2025

Subaru of Utica responded

We're glad you had a professional and pleasant experience at Subaru of Utica! We look forward to working with you again. Safe travels!

August 02, 2025

Dealership Rating
Employee Rating

Excellent service and work always enjoy visiting such quality dealer fast service . Very clean and good lighting. More

by Melven53
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 05, 2025

Subaru of Utica responded

Thank you for sharing this great feedback! We’re delighted to hear that our team made your visit comfortable and efficient. We look forward to welcoming you back to Subaru of Utica!

July 19, 2025

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Employee Rating

Very courteous service. Completed the work in a timely manner. They have a very nice waiting area a TV and drinks! More

by RETMIL21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Rosato, Tyler Davis, Joanne Palmer, Nick Orbinati, Tyler Basset, Lee Gold, Carlos Bello, Adam Stockbridge, Matthew Dombrowski

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Jul 21, 2025

Subaru of Utica responded

Thank you for the great review! We appreciate your business and hope to see you again at Subaru of Utica.

July 13, 2025

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Employee Rating

Great customer service! Fast service! Waiting area is comfortable with snacks and drinks. Play area is perfect for moms on the go More

by ALCAST87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Joanne Palmer, Tyler Basset

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Jul 14, 2025

Subaru of Utica responded

Thank you for reviewing Subaru of Utica! We appreciate your business and hope to see you again. Have a great day!

July 02, 2025

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Employee Rating

Vehicle serviced in minimum time! Friendly and professional associates! Thanks to Bob my salesman for being there! More

by PEANUTS3351
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

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Jul 02, 2025

Subaru of Utica responded

It is nice to hear that your service experience was efficient and pleasant at Subaru of Utica! It's great to know Bob and the team took good care of you. Thanks for choosing us!

June 24, 2025

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Employee Rating

They suck. Gave me a super dirty rental car after having me wait all day for a “clean” one. Don’t go here More

by KALEIGH0
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 25, 2025

Subaru of Utica responded

Hi Kaleigh, I'm sorry to hear about your experience with the rental car. We strive for cleanliness and efficiency, so it's disappointing to know we fell short. Please reach out if you'd like us to address this further or have any other concerns. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

June 20, 2025

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Employee Rating

This is the third Subaru I have bought at this dealership. Always very pleased with the service department. More

by CARLMARILOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 24, 2025

Subaru of Utica responded

Thank you for your continued trust in Subaru of Utica! We're delighted to hear that our service department has consistently met your expectations. Enjoy your new Subaru!

June 18, 2025

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Employee Rating

As always, great customer service. The mechanics attention to detail prevented a catastrophic brake failure, so yes - we're very pleased. More

by ANOCIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Joanne Palmer, Nick Orbinati, Tyler Basset

Report | Print
Jun 18, 2025

Subaru of Utica responded

It is a delight to hear that our team at Subaru of Utica provided you with excellent customer service and ensured your safety by catching the brake issue. Thank you for trusting us with your vehicle!

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