Vincent Gonzalez
Vincent Gonzalez at Subaru of Utica

Vincent Gonzalez

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

Contact Me
4.8
171 Reviews
4.8

171 Reviews

Write a Review

171 Reviews of Vincent Gonzalez

June 24, 2025

Dealership Rating
Employee Rating

They suck. Gave me a super dirty rental car after having me wait all day for a “clean” one. Don’t go here More

by KALEIGH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 25, 2025

Subaru of Utica responded

Hi Kaleigh, I'm sorry to hear about your experience with the rental car. We strive for cleanliness and efficiency, so it's disappointing to know we fell short. Please reach out if you'd like us to address this further or have any other concerns. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

June 20, 2025

Dealership Rating
Employee Rating

This is the third Subaru I have bought at this dealership. Always very pleased with the service department. More

by CARLMARILOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2025

Subaru of Utica responded

Thank you for your continued trust in Subaru of Utica! We're delighted to hear that our service department has consistently met your expectations. Enjoy your new Subaru!

June 18, 2025

Dealership Rating
Employee Rating

As always, great customer service. The mechanics attention to detail prevented a catastrophic brake failure, so yes - we're very pleased. More

by ANOCIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2025

Subaru of Utica responded

It is a delight to hear that our team at Subaru of Utica provided you with excellent customer service and ensured your safety by catching the brake issue. Thank you for trusting us with your vehicle!

June 15, 2025

Dealership Rating
Employee Rating

Appointment for NYS inspection, new tires and alignment, brake service and detailing went well. Car looked great after detailing More

by RXJENNY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis

Jun 16, 2025

Subaru of Utica responded

We're glad to hear that your appointment went smoothly and that you're pleased with the detailing at Subaru of Utica. Thanks for choosing us!

June 10, 2025

Dealership Rating
Employee Rating

Friendly staff who answered my questions thoroughly. Made for an easy appointment. Car was ready earlier than anticipated. :) (Not sure of the young man who did my check out when I picked the car up More

by LAMBLC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Jun 11, 2025

Subaru of Utica responded

Thank you for sharing your experience with us! We're happy that our Subaru of Utica team provided thorough answers and made the process smooth. We appreciate your kind words about our staff, and we're glad everything went better than expected!

June 10, 2025

Dealership Rating
Employee Rating

Good service. Keep the customer informed with a video. Appointment took almost two hours though which seemed kind of long for an oil change and tire rotation. More

by ANNEVANSTRANDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Jun 11, 2025

Subaru of Utica responded

Anne, thank you for your feedback! We're glad to hear that our team at Subaru of Utica kept you informed with a video. We appreciate your patience and will work on improving the efficiency of our service appointments moving forward.

June 08, 2025

Dealership Rating
Employee Rating

Great customer service in every aspect, service or sales. ...very attentive to customers' questions and needs. More

by MADIA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Tyler Basset

Jun 10, 2025

Subaru of Utica responded

Thank you for highlighting the attentive service at Subaru of Utica! We're happy to know our team met your expectations in both sales and service. We appreciate your support!

June 04, 2025

Dealership Rating
Employee Rating

Very impressive Subaru dealership and I've been to several! Everyone was professional and knowledgable. My car issues were explained clearly --with video!! I could watch the tech service my car. So c More

by lsillick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2025

Subaru of Utica responded

Thank you for sharing your experience with Subaru of Utica! We're happy to hear that our team provided clear and professional service, complete with video explanations. We take pride in maintaining a clean environment and are glad it made an impression on you. Safe travels until we see you next time!

May 17, 2025

Dealership Rating
Employee Rating

The service was good. Can’t believe you charge for rotating tires and charge $35 for the service. More

by JBMHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

May 21, 2025

Subaru of Utica responded

Hello, We are happy to hear that the service our team completed was satisfactory and appreciate your feedback regarding the charges. Please feel free to reach out if you have any additional concerns! Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

May 08, 2025

Dealership Rating
Employee Rating

Wait time for checking in was minimal. Everyone was respectful and friendly. The waiting area was very comfortable. The wait time for my car’s service was reasonable! More

by KATHY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

May 09, 2025

Subaru of Utica responded

Kathy, we're glad to hear that your visit was smooth and comfortable at Subaru of Utica. Thank you for sharing your positive experience with us!

1
...

Dealership Inventory (248 Vehicles)

used 2018 Ford Edge car, priced at $16,503
2018 Ford Edge
used
Ingot Silver exterior
Automatic
All-wheel Drive
new 2025 Subaru Forester Hybrid car, priced at $42,499
2025 Subaru Forester Hybrid
new
Whc exterior
Automatic
All-wheel Drive
used 2021 Subaru Forester car, priced at $27,722
2021 Subaru Forester
used
Magnetite Gray Metallic exterior
Automatic
All-wheel Drive
new 2025 Subaru Crosstrek car, priced at $35,938
2025 Subaru Crosstrek
new
Alpine Green exterior
Automatic
All-wheel Drive
new 2025 Subaru Crosstrek car, priced at $28,734
2025 Subaru Crosstrek
new
Ice Silver Metallic exterior
Automatic
All-wheel Drive
used 2014 Nissan Maxima car, priced at $12,091
2014 Nissan Maxima
used
Brilliant Silver Metallic exterior
Automatic
Front-wheel Drive