Vincent Gonzalez
Vincent Gonzalez at Subaru of Utica
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Vincent Gonzalez

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.9
161 Reviews
4.9

161 Reviews

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161 Reviews of Vincent Gonzalez

April 29, 2025

Dealership Rating
Employee Rating

I think Joanne is a really good advisor. She apologizes for delay in waiting to get checked in when I came 3/8 for my oil change. She also made the next appointment for the service Recall fo More

by ARMOROFGOD456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Joanne Palmer

Apr 29, 2025

Subaru of Utica responded

Thank you for sharing your experience with us at Subaru of Utica. We're glad to hear Joanne provided helpful service, but we're sorry about the issues you faced during your recall visit. Your feedback is important, and we'll make sure it reaches the right people so we can improve in the future. If there's anything else you'd like to discuss, please feel free to reach out!

April 29, 2025

Dealership Rating
Employee Rating

Great service, stands by the work. Friendly, thorough. I trust Subaru of Utica to make sure my 2017 Impreza is running top notch and safe. More

by KAT11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Apr 30, 2025

Subaru of Utica responded

KAT11, we're delighted to know you trust Subaru of Utica with your Impreza! Our team is always here to ensure everything runs smoothly and safely. Thanks for the kind words!

April 29, 2025

Dealership Rating
Employee Rating

The sales room was full of energy and lively when I went. The sales person who took care of me, Brad Glerup was a good combination of informality and information. He responded to my questions clearly. I j More

by RKINNEL0
Recommend Dealer
Yes

Other Employees Tagged: Brand Glerup

Apr 30, 2025

Subaru of Utica responded

Thank you for sharing your experience with us at Subaru of Utica! We're delighted to hear that Brad and Vincent provided clear communication and a lively atmosphere during your visit. Enjoy your new car, and feel free to reach out if you need anything else!

April 26, 2025

Dealership Rating
Employee Rating

Just purchased a Forester from Subaru of Utica. Mike Green was great to work with. Very prompt and courteous. All the staff we spoke with were very pleasant. Thanks to all of them. More

by WRIGHTDK
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Green

Apr 28, 2025

Subaru of Utica responded

We're delighted to hear that Mike and the team at Subaru of Utica provided you with a pleasant experience. Thank you for choosing us, and enjoy your new Forester!

April 19, 2025

Dealership Rating
Employee Rating

Always excellent service in a timely fashion whether I leave the car for pick up later in the day, or wait for it over a cup of coffee and snack in the waiting room. More

by MONTECALVO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Palmer

Apr 21, 2025

Subaru of Utica responded

We're delighted to hear that you consistently receive excellent service at Subaru of Utica! It's great to know our team meets your needs, whether you're on the go or enjoying a coffee in our waiting room. Thank you for sharing this feedback with us!

March 28, 2025

Dealership Rating
Employee Rating

For some reason when I tried to give a review previously, it did not go through. We were very pleased with the service More

by BARBARAMONIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati , Will worked with some of them and I worked with others and I am very sorry that I don’t remember their names but everyone we worked with is helpful and pleasant and treated us with respect.

Mar 31, 2025

Subaru of Utica responded

Barbara, thank you for your persistence and kind words! We're delighted to hear that you were pleased with the service at Subaru of Utica. If there's anything else we can do for you, just let us know!

March 26, 2025

Dealership Rating
Employee Rating

Service desk is always friendly and very helpful. They explain all the work. Never had a problem with who ever helps you ... team is very good. More

by RALORRAINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Joanne Palmer

Mar 26, 2025

Subaru of Utica responded

Thank you for sharing your positive experience with the team at Subaru of Utica! We're delighted to hear that our service desk has consistently provided friendly and helpful assistance. We appreciate your support and look forward to serving you again in the future!

March 25, 2025

Dealership Rating
Employee Rating

I was very welcome by customer service. My car was taken care of on the spot. And when I notice a problem wasn't taken care of. I went back in and talk to the same person who welcomed me More

by PATTIEJUBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2025

Subaru of Utica responded

Pattie, we're delighted to hear that our Subaru of Utica team took great care of you and promptly addressed your concerns. Thank you for sharing your experience with us!

March 19, 2025

Dealership Rating
Employee Rating

Great service! Fast and very thorough. Answered Al my questions and went the extra distance to help with questions related to features on my car. More

by LAUREN.HURLBUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 19, 2025

Subaru of Utica responded

Lauren, we're delighted to hear that you received thorough and speedy service at Subaru of Utica! Our team is always here to help with any questions. Thank you for the kind words!

March 02, 2025

Dealership Rating
Employee Rating

Nothing more to say. Vehicle is under warranty. Hope this fixes the issue. Thank you. More

by JIMBOGIG
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis

Mar 03, 2025

Subaru of Utica responded

Thank you for choosing Subaru of Utica! Come visit our team again soon!

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