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Vincent Lor
Vincent Lor at Heiser Toyota

Vincent Lor | Page 20

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Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
716 Reviews
4.7

716 Reviews

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716 Reviews of Vincent Lor

July 27, 2023

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Employee Rating

They took how long they said it would take and everything checked out just fine More

by BGKOURIS
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Workmanship
Service Time
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Recommend Dealer
Yes
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Aug 01, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 27, 2023

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Service it was ok, I was there for about 2 hours, probably it’s normal, after all I did not received my statement for service!! More

by LUISANGEL888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk , Kevin Garski, I am not sure about the names

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Aug 01, 2023

Heiser Toyota responded

Dear valued customer, Thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future.

July 26, 2023

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Employee Rating

Fast easy thoughtful They made sure we left satisfied and knew how to use the car More

by HOFF.RANDS
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor

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Aug 01, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 25, 2023

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Matt was wonderful and assisted me with every concern and provided excellent Customer Service. Thanks More

by K.RENETHURMAN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt & James Hicks

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Aug 01, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 25, 2023

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Employee Rating

Fast service. Options and possible future needs were discussed in a no-pressure format. I will happily return. More

by PJW
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk

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Jul 25, 2023

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 25, 2023

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Employee Rating

Good service, on time and nice customer service. Nice waiting area and free coffee made me feel relaxed and comfortable. More

by melvinsamuel08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk

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Jul 25, 2023

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 24, 2023

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Though I was warned it would take an hour to 90 mins, it felt like it took forever. It didnt seem like they were working fast pace and the fact that I had an appointment for an oil change they didn't seem t More

by kdill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe Kuckuk

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Jul 25, 2023

Heiser Toyota responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

July 24, 2023

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The best Toyota dealership in town. Excellent service every time. I will not take my car anywhere else. More

by DEENIEMARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk

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Jul 25, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 24, 2023

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Employee Rating

Key delivery went well and 5,000 checkup. Completed fast. Kept me informed of what was going on. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk

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Jul 25, 2023

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 23, 2023

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Employee Rating

Always treated with coutest & respect that's why I keep coming back most of the employees are very friendly!! More

by GMGERSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Pomeranz, Joe Kuckuk, Jakub Kania , Maureen Calmes

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Jul 25, 2023

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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