Check out Vincent Lor's reviews on DealerRater

July 28, 2023

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Really treated me well as a customer. Overall, it was a totally enjoyable experience for us. Overall, it was a totally enjoyable experience for us. More

by r.mackiewiczi52

Verified Customer

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Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Kuckuk

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Aug 01, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 27, 2023

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They took how long they said it would take and everything checked out just fine checked out just fine More

by BGKOURIS

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Aug 01, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 27, 2023

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Employee Rating

Service it was ok, I was there for about 2 hours, probably it’s normal, after all I did not received my statement for service!! probably it’s normal, after all I did not received my statement for service!! More

by LUISANGEL888

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Kuckuk , Kevin Garski, I am not sure about the names

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Aug 01, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future.

July 26, 2023

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Employee Rating

Fast easy thoughtful They made sure we left satisfied and knew how to use the car knew how to use the car More

by HOFF.RANDS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Vincent Lor

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Aug 01, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 25, 2023

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Matt was wonderful and assisted me with every concern and provided excellent Customer Service. Thanks provided excellent Customer Service. Thanks More

by K.RENETHURMAN

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt & James Hicks

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Aug 01, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 25, 2023

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Fast service. Options and possible future needs were discussed in a no-pressure format. I will happily return. Options and possible future needs were discussed in a no-pressure format. I will happily return. More

by PJW

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Joe Kuckuk

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Jul 25, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 25, 2023

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Good service, on time and nice customer service. Nice waiting area and free coffee made me feel relaxed and comfortable. Nice waiting area and free coffee made me feel relaxed and comfortable. More

by melvinsamuel08

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Kuckuk

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Jul 25, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 24, 2023

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Employee Rating

Though I was warned it would take an hour to 90 mins, it felt like it took forever. It didnt seem like they were working fast pace and the fact that I had an appointment for an oil change they didn't seem t felt like it took forever. It didnt seem like they were working fast pace and the fact that I had an appointment for an oil change they didn't seem to care too much. I got sent home with a list of services I should get done, they never talked about it with me. Thankfully I know a few mechanics so they will explain it to me. I also am not sure why I needed synthetic in my car but thats what they charged me for and they put in there. I was not expecting to walk out of there with a 100 oil change but I guess that is what it is now. None of this was the techs fault, they are not at the front. It did seem like the whole area was in a cluster when I was there waiting too. More

by kdill

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

No

Other Employees Tagged: Joe Kuckuk

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Jul 25, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

July 24, 2023

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Employee Rating

The best Toyota dealership in town. Excellent service every time. I will not take my car anywhere else. Excellent service every time. I will not take my car anywhere else. More

by DEENIEMARCIA

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Joe Kuckuk

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Jul 25, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 24, 2023

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Employee Rating

Key delivery went well and 5,000 checkup. Completed fast. Kept me informed of what was going on. Completed fast. Kept me informed of what was going on. More

by Chris

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joe Kuckuk

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Jul 25, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Vincent Lor | Page 20

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Heiser Toyota

717 Reviews of Vincent Lor

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