Vincent Napolino | Page 13

The Sales people there made our purchase { Kia Telluride} an easy and pleasant experience. I felt I made the right choice going with this dealer. I would buyer another car ( SUV ) with them. Very Honest peo an easy and pleasant experience. I felt I made the right choice going with this dealer. I would buyer another car ( SUV ) with them. Very Honest people. More

by MEDUGNO5 Verified Customer Verified Customer

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In and out fast. And very professional. Great prices. Return phone calls to answer any calls. Wore masks and social distanced. No hand sanitizer around though. I wasn't happy about that because a little Return phone calls to answer any calls. Wore masks and social distanced. No hand sanitizer around though. I wasn't happy about that because a little germa phobic. Not enough parking room . Need a bigger lot .... More

by DADOFCHANON Verified Customer Verified Customer

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Vincent made the entire process super easy and straight forward. I worked with him mainly through text message and only came into the dealership to pick up the car. Was in and out in an hour which is amazi forward. I worked with him mainly through text message and only came into the dealership to pick up the car. Was in and out in an hour which is amazing! Great service and fair pricing. Will definitely be a customer for years to come. Thanks! More

by jsnyder2016 Verified Customer Verified Customer

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It's a Baby! Started the process to swap a 2017 Niro Hybrid for Niro Plug-in Hybrid back in November 2019. Worked out the numbers. Agreed to a deal. BUT, None c Started the process to swap a 2017 Niro Hybrid for Niro Plug-in Hybrid back in November 2019. Worked out the numbers. Agreed to a deal. BUT, None could be found anywhere. Dealership agreed to honor the deal when the 2020's came in, expected in late Spring. Enter COVID-19. Delays in delivery. Change of personnel. Did the deal still exist? Happy to say I took delivery of the one and only PHEV to arrive at Yonkers Kia on July 31st - nine months from inception. They were true to their word. Kudos to all! More

by Ernie S. Verified Customer Verified Customer

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Pleasant & stress free. Knowledgeable friendly courteous staff. Convenient location to my home; Yonkers Kia is a clean environment with many different car models available t Knowledgeable friendly courteous staff. Convenient location to my home; Yonkers Kia is a clean environment with many different car models available to choose from. I was able to test drive the Kia Sportage, which was the only SUV that I was interested in purchasing. There was no long wait to prepare the SUV for my test drive, which made my visit a rewarding one. Vincent Napolino answered any and all questions/concerns that I raised in the most courteous & knowledgeable manner which I greatly appreciated. More

by Rosemarie Verified Customer Verified Customer

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Helpful and Kind My experience in working with Vincent far exceeded any other NYC based Kia dealer that I have dealt with. He was helpful, responsive and kind. Highly My experience in working with Vincent far exceeded any other NYC based Kia dealer that I have dealt with. He was helpful, responsive and kind. Highly recommend! More

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Happy in the End, but a Stressful Experience The dealer offered me a very good price for my new car, which was scheduled for delivery a week later. Ultimately I did get a beautiful car (2020 Kia The dealer offered me a very good price for my new car, which was scheduled for delivery a week later. Ultimately I did get a beautiful car (2020 Kia Soul EX) for a very good price. There was a good deal of stress along the way, however. I told the dealer that I was agreeing to the purchase contingent on their providing me with a loaner if delivery was delayed, to which they agreed ("Yes, no problem."). The car was, indeed, delayed. I was assured repeatedly I'd get the loaner up until the day before I needed it, and then the dealer did not return my texts and phone calls. So not only did I not get my loaner, but I was never even told "no loaner," I was just left hanging. At the last minute, I had to get a rental. This experience led me to loose trust. Thus, when the car delivery was postponed again by another week, I ended up calling Kia customer service to find out where the car was. The next day the dealer let me know that my car had arrived (well before the predicted delivery date). Possibly coincidence. Ultimately, the dealer did make good on the agreed upon price and I got my car. The $630 I had to spend on the rental obviously diminished the value of the deal to a notable extent. Also, the assurance re the loaner took me out of the market and the possibility of finding a different deal. Finally, the assurances I'd get the loaner, and the ultimate lack of follow-through made me feel stressed out and misled. When I went to buy/take possession of the car, I complained to the dealer about his failure to come through on the loaner and asked if they could compensate me for the rental. They did not compensate me for the $630 rental. I understand this would have been difficult because they were giving me a low price for the car. They did give me a coupon for some free oil changes. So, in the end, I still got a good deal on the car, and I am happy with my purchase. However, the car-buying experience would have been much more positive if they had provided me with the loaner as promised, or else had never assured me they could do so, More

by MZ123 Verified Customer Verified Customer

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The service And sales departments were very professional and all the staff was more then respectful! Thank you for all your help and kindness! Much appreciated!! and all the staff was more then respectful! Thank you for all your help and kindness! Much appreciated!! More

by stmarcellino Verified Customer Verified Customer

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outstanding salesman vincent napolino from the moment i entered the showroom he treated us with professionalism and sincerity. when my lease is up i would certainly use kia and vincent aga from the moment i entered the showroom he treated us with professionalism and sincerity. when my lease is up i would certainly use kia and vincent again. More

by jmurphy4260 Verified Customer Verified Customer

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Vincent Napolino was professional and new everything about the car I leased, it was a real pleasure meeting him and the Yonkers Kia team.. thank you about the car I leased, it was a real pleasure meeting him and the Yonkers Kia team.. thank you More

by VNAPOLINO Verified Customer Verified Customer

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