Vinesh Sirju | Page 4

I love the vehicle but my experience buying it & with Service wasn't great. I takked to Donny and made an appointment over the phone for the following morning at 10:00am; I showed up on time but he wasn' Service wasn't great. I takked to Donny and made an appointment over the phone for the following morning at 10:00am; I showed up on time but he wasn't schedule to come in until 11:30am so after 30 minutes of trying to get someone to help me, Mary Jo took care of me. The website mentioned a warranty and new snow tires, didn't get either (I did get a discount on the car price, but the snow tires were the main reason why I came to this dealership before any other). The carfax said detailing was completed on 4/20 (I purchased the vehicle 4/24) and the car was as dirty as the previous owner traded it in. I brought it in 7 days later for a detailing appointment and they did a 2/10 job (maybe because the car was already sold and they didn't need to put in the extra effort to make it look appealing) I got home and cleaned it myself right after the "detailing" appointment (which took 3:30hrs) - I used about 20 cleaning wipes to get it somewhat clean and bought two air fresheners because the smoke smell is still prevalent. For that kind of service, I would've rather not driven the 40 miles RT (twice!) and wasted my time. More

Report | Print

Great place to online shop. They don’t change the price and are lowest.Sales,finance and service staff are all very friendly and helpful and are lowest.Sales,finance and service staff are all very friendly and helpful More

Report | Print

Cartified Ram in the shop 5 times so far for 25 days in 2 mo My Truck that they certified has gone into the shop 5 times in 2 months of ownership. 28 days without it in my driveway. First they could not find t My Truck that they certified has gone into the shop 5 times in 2 months of ownership. 28 days without it in my driveway. First they could not find the key for over an hour. On the way home from the purchase truck started dinging and showing trouble lights. Next business day tried to get it back up there to get it fixed. The truck shut down and had to be towed into the shop. they told me they accidentally fixed the wrong truck and mine was supposed to get fixed before it was sold. Loaner given and took 5 days to fix. Same lights 2 weeks later and they couldn't find anything wrong. 2 weeks later I took it into the local ram shop for more issues and was without a loaner for 7 days. Belzer's said they didn't have a rental for 2 weeks. I was told by their service adviser that they were driving my truck and couldn't find problems. I have Drone mobile and it has GPS. They were not driving my car when they said they were. I tried to take the truck back the day of sale and they said they would take care of me... It is back in the shop again for a shut down. unsure how long I will be without this truck this time. I found a replacement truck on their lot with same price same options same miles and was told they would do it as a trade in and I would owe them 5600 dollars. I am without a truck again and fear that this summer when my family and I go camping this thing will shutdown and lock up with a camper behind it and my family in it. This thing is very dangerous in my opinion!!! My rental coverage runs out today and I will have no vehicle until it gets fixed... could be more then 2 weeks. They say they are willing to work with me but the solution is me Trading my truck for another one and losing over 7 grand in the end. More

Report | Print

Best truck purchase with Kyle Buro I just had the best lease experience with Kyle Buro at Jeff Belzer's RAM! He excelled getting me into my new RAM 1500 Laramie. Kyle seamlessly worked I just had the best lease experience with Kyle Buro at Jeff Belzer's RAM! He excelled getting me into my new RAM 1500 Laramie. Kyle seamlessly worked out the return of my 2017 RAM lease return. The new lease and delivery of the vehicle exceeded all my expectations. Thanks Kyle, and all the Jeff Belzer's team! I Couldn't be happier! More

Report | Print

Wide selection of vehicles,Great customer service, and staff I give Jeff Belzer 5 stars and a thumbs up!Mainly because of the personable and professional staff. I've had the opportunity to work with Paul Johnson I give Jeff Belzer 5 stars and a thumbs up!Mainly because of the personable and professional staff. I've had the opportunity to work with Paul Johnson who helped me lease my Dodge Durango and recently Tom Gorman who sold me my Chevy Equinox.The service here is always top notch and genuine.I plan to purchase my next vehicle from Jeff Belzer Keep up the Great work! More

Report | Print

Courtesy vehicle I had a service appointment set up for more than a week and when I came in and the service guy told me that there's people waiting for courtesy vehicl I had a service appointment set up for more than a week and when I came in and the service guy told me that there's people waiting for courtesy vehicles and we do not have any available. that was at 9:30 a.m. it is now 2 p.m. and the same 4 courtesy vehicles have been sitting in the same exact spot with no update on my truck. I asked for an oil change on my $55,000 vehicle and they said we don't do that because it's not a Chevy. you have a car lot full of vehicles you should be able to pull a courtesy vehicle at any time and give it to your customers, absolutely ridiculous to make somebody wait 5 hours in the lounge. Who's going to pay me for the last day of work? More

Report | Print

Amzaing Amazing group of people that don’t push a sale but rather provide you with different options that are well below other dealers price points. Amazing group of people that don’t push a sale but rather provide you with different options that are well below other dealers price points. More

Report | Print

Had vehicle selected before even arriving at dealer ship We asked for Brandyn Lindgren, he came with in a few minutes. The vehicle was right out the door and we were ready to test drive. Brandon was helpful We asked for Brandyn Lindgren, he came with in a few minutes. The vehicle was right out the door and we were ready to test drive. Brandon was helpful with answers on the vehicle and we had a very nice easy conversation More

Report | Print

Worst service department!! I drove in at 7:30 am and was greeted by the advisor I let him know my AC was out on my 2017 traverse and it’s 90 degree day and was told they are a w I drove in at 7:30 am and was greeted by the advisor I let him know my AC was out on my 2017 traverse and it’s 90 degree day and was told they are a week out and they can’t help me!! I drove to Walser Buick gmc in Bloomington to service my Chevrolet and got in and out with a free rental and the vehicle was fixed in 5 hours!! How does this happen at a huge dealership south of the river. I’m extremely disappointed in Jeff velvet and will never do business with them. Walser Customer for life... shame on you belzer. More

Report | Print

Car broken into on their lot and stripped. If you only read the first part of this review know that I am giving them one star because my car was broken into on their lot and according to their If you only read the first part of this review know that I am giving them one star because my car was broken into on their lot and according to their sales rep they have been "multiple break ins" and "its an ongoing issue". Took my car to Jeff Belzer's in Lakeville MN get fixed and while on the lot it was broken into and stripped. Jeff Belzer's sales rep said they would "take care of me" while the police were there filing a report but the next day Jeff Belzer's called and said "pick up your car and take us to court". The "smoking gun" is that I never signed their dealership agreement that, as they states removes their responsibility, nor was I offered any type of paperwork. They told me that they did not find anything on their cameras but wont let me view the video myself. Their service/sales rep told me they have had "multiple thefts on their lot" and "its not getting any better." I have asked for their legal department multiple times but they have refused to give me any information. The last person I have been speaking with Lyle Gilson. He told me that they stand by that they do not assume any responsibility. Again I was never offered any time of paperwork nor did I sign anything saying that they are not responsible for damage done to my vehicle while on their lot. A police case file has been opened on this theft. Which is funny because they asked me not to call the police, happy I did given the outcome. I would like Jeff Belzer's to take ownership that they did not make me sign any paperwork and file the insurance claim through their insurance. I understand that they cant control what others do but they did not give me the proper paperwork and therefore they still hold sole responsibility. I would like the car fixed and repaired/replaced for damages done while on their lot. I feel that the owner of this location would like to know that their employees are telling customer to "take them to court" and that they have a "string of thefts" on their lot. If they know that break ins are happening and haven't don't anything to prevent this isn't this called negligence? Again I just want the dealership to make this right and not brush it off like its not their problem. I appreciate you reading all of this. The main point is to avoid this dealership because the sales rep told me that this is an ongoing problem so you have been warned. Please don't make the same mistake I did by trusting this "family owner dealership". More

Report | Print