Vinny Vitolo | Page 26

I had a gratifying experience with DCH Toyota/Scion. This was my forth vehicle purchase in the last 10 years and I would rank it as the best. I was in the market for a Jeep Wrangler Rubicon and I had been se was my forth vehicle purchase in the last 10 years and I would rank it as the best. I was in the market for a Jeep Wrangler Rubicon and I had been searching for the right one for quite some time. I traveled very far to look at a couple of them, but neither of them ended up being right for me. I then located a 2005 Jeep Rubicon with only 48K miles on Autotrader.com that appeared to be just what I was looking for. I made contact with the dealer and inquired about it. I spoke to Darryl who was the used car manager. He had been previously disclosed by someone assisting me with locating the Jeep about the trouble I have had locating the right one. He was told about one that I looked at that I had to travel 3 hours to see. The vehicle appeared to be in great shape and was at a decent price. I went for a test drive though and instantly discovered it had break issues. When it came time to discuss this with the dealer of this particular Jeep, he was reluctant to work with me and evoked a very unsettling feeling. Darryl then proceeded to tell me he and his service technicians test drove the Jeep and found that this one's brakes didn't feel as good as they should. They were in decent shape and would probably pass inspection. However after hearing about the trouble I encountered previously, Darryl stated that instead of trying to fix the brakes up he went and had them all replaced. When he told me this, I was quite surprised and it was the first sign to me that this could be really good. Darryl then went on to assure me that the vehicle will be held for me as he understood I was coming all the way form northern Connecticut to look at it. During my travel down Darryl also contacted me again to confirm everything was all set and that he would have someone ready to assist me since he would not be available when I arrived. Needless to say I was really impressed with the communication thus far. When I arrived at DCH Toyota/Scion, I could tell right away that this was a legitamate dealer. I say this because you don't always know what the dealer is really going to be like based on the website decription until you get there. I walked in to the dealership and I encountered the one and only real issue I had during this venture. I did not see anyone around at first so I went to the receptionist who wasn't really receptive and wasn't that helpful. I quickly found someone else though who located Justin one of the sales managers who I was told to speak too by Darryl. Justin was pleasant and quickly linked me up with one of the sales representatives. It was when I met this sales rep that my entire experience went to a whole new level. I was introduced to Vincent Vitolo. Vinny as he liked to go by was the quintessential New Jersey Italian who just happen to be from Brooklyn New York. This instantly evoked a comfortable and familiar feeling as I am part Italian originally from Long Island. There is so much to say about Vinny that I really don't know where to begin. I will start by saying Vinny had all the swagger and charm of your modern car sales rep, but with something additional. He conveyed and truly made you feel like a person and not like a potential sale. This one true fact is something that is so important to me and I like to practice in my own life. This quality is exceptionally hard to find these days especially in the automotive sales industry. I really can't say enough about this individual. He treated myself and my mother, who accompanied me, with the utmost respect. He made sure we were comfortable and that everything that needed to be done occurred. He was truly a sincere man who obviously understands the value of creating loyal customers in a very tumultuous industry. The man didn't even stop to eat his lunch until he knew I was taken care of and that everything was done correctly. Believe me when I say this I have never met anyone in the sales or business arena who mirrors my own views and truly knows what it means to create raving fans which is the key component to any business. I obviously decided to purchase the vehicle and I received one of the best deals I have ever had on any purchase. There is a lot more I can say, but I will conclude this review with my sincere thanks and adulation to Darryl, Justin and the other great individuals that assisted in this purchase at DCH Toyota/Scion. And a special thank you to Vinny who not only changed my view on car sales, but confirmed that even with all the negativity and dishonesty in this world there are still people that really do care and display what it really means to be a decent human being. More

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Started the process @ Toyota approx 1 month ago meeting with Vincent. But unfortunately we could not test drive a Rav4. We were given all necessary information while we were deciding between the Rav4 & th with Vincent. But unfortunately we could not test drive a Rav4. We were given all necessary information while we were deciding between the Rav4 & the Honda CRV. Fortunately we were highly disrespected by the Honda dealer in Toms River , NJ. An 800+ credit score means nothing to them. Even got contacted by Honda's survey group appropriately named the "Listener Group." Even they were shocked. Was promised that they would contact the dealer AND send us some coupons through our email but as of this writing I have to assume we were just blown off. Honda is doing so well. After further researching on the Rav4, we found that this was the better choice. We made another visit to Toyota and Vincent hooked us up with Ron who "listened" to what we wanted, got us a vehicle to test drive, got us a taylored lease to our specifications and had us signing for the vehicle before we left. Thank you Ron for a most professional, no nonsense, experience that Honda could not deliver. Vincent brought us "back" but Ron "done" the deal. We have gotten our call back from Ron advising that our vehicle is on its way. Who knew this could be so painless. Certainly not Honda of Toms River. J.T. & I.P. P.S. You can find a reproduction of this review on the page for Honda of Toms River. Copy and Paste More

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I leased a 2009 Camry LE from DCH Toyota three years ago. Yesterday I returned to trade it in for a 2012 Camry LE. I was very happy to find that Vincent Vitolo was still there as he was such a great help t Yesterday I returned to trade it in for a 2012 Camry LE. I was very happy to find that Vincent Vitolo was still there as he was such a great help three years ago. No matter how many times I told him I wasn't happy with what they were offering he would come back with something better. We finally reached an agreement and I drove my new 2012 Camry LE home. Vinny is the best salesman, competent, knowledgeable, friendly, and wants to make the best deal for you. Thanks to him, I plan to return in 2015 and hope he's still there!! Thanks for another great experience. More

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Everyone at the dealer was helpful in answering my questions regarding many different models. All calls were returned promptly and with all my questions answered. The salespeople all had great attitud questions regarding many different models. All calls were returned promptly and with all my questions answered. The salespeople all had great attitudes and were friendly to my family. This is my first Toyota after leaving Honda and I would definitely recommend this dealership. More

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Its a pleasure to deal with friendly and knowledgeable sales people.They treat you and make you feel very positive and make you feel like family. Its there goal to make you satisfied with your purchase an sales people.They treat you and make you feel very positive and make you feel like family. Its there goal to make you satisfied with your purchase and they are willing to meet that goal. This is not the first purchase with this dealer.I highly recommend the sales employees listed above each one is a true professional in every way. I had to take time out of my busy day to tell anyone reading this my experience with my car purchase. More

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Its a pleasure to deal with friendly and knowledgeable sales people.They treat you and make you feel very positive and make you feel like family. Its there goal to make you satisfied with your purchase an sales people.They treat you and make you feel very positive and make you feel like family. Its there goal to make you satisfied with your purchase and they are willing to meet that goal. This is not the first purchase with this dealer.I highly recommend the sales employees listed above each one is a true professional in every way. I had to take time out of my busy day to tell anyone reading this my experience with my car purchase. More

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I pretty much represent today's car buyer; I researched various vehicles on the internet then I set out on the arduous journey of actually purchasing a vehicle. I went from the internet to the showrooms a various vehicles on the internet then I set out on the arduous journey of actually purchasing a vehicle. I went from the internet to the showrooms and was overwhelmed and drained within a few visits. I felt discouraged and bamboozled and was ready to put off my purchase for a while. That is until I happened upon Vincent Vitolo of DCH Freehold Toyota. What a pleasure! He was knowledgeable, patient, and most of all, LOW PRESSURE. Vincent is a wonderful example of the quintessential sales person. He educated me and offered a competitive analysis on several models which was understandable, yet brief. He did not bombard me with forgettable facts and/or numbers. He simply presented alternatives and the bottom line costs with no hidden numbers. He was conscientious of my time and showed genuine appreciation for my business. Overall, each member of DCH that I encountered were courteous and friendly, especially Henry Grossman, Dennis Fike and Steve Yap. I will definitely recommend Vincent and DCH to my family, friends and colleagues. Thank you Vincent for being absolutely fabulous and sending me home in a shiny new Prius! More

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My husband and I were putting off to buy a new car because our previous experience with car salespersons had not been pleasant at all. But finally the car gave his last gasp and we were forced to come because our previous experience with car salespersons had not been pleasant at all. But finally the car gave his last gasp and we were forced to come to Toyota. I can not fully convey to you what a pleasant surprise awaited us at your dealership. Vincent Vitolo was our sales person. He was everything we did not expect and changed our mind about sales people. He was able to fine tune our needs in a car at our time in life. The accounting dept. was just as nice and Gary who helped us with service for the future was also wonderful. My husband and I congratulate you on having such a group of people who make spending money on a new car a very pleasant experience. More

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Last month I bought a 2009 Scion TC from DCH Freehold and the experience was great. I was able to look around the lot without any hassle. I finally decided which vehicle to go with and Vinny Vitolo from sal the experience was great. I was able to look around the lot without any hassle. I finally decided which vehicle to go with and Vinny Vitolo from sales did a wonderful job helping me out. I felt absolutely no pressure from him to buy the car, he was able to answer all of my questions, and he was very friendly. This is the third vehicle I have purchased in the past 8 years and by far this dealership ranks the highest. Other dealerships I went to tried to rip me off and they were not able to answer all of my questions honestly. I highly recommend DCH Freehold Toyota Scion. More

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Both of them were very informative and friendly. My wife and I were impressed with their professionalism. We enjoyed our shopping experience and would recommend this dealership to our friends. I also need and I were impressed with their professionalism. We enjoyed our shopping experience and would recommend this dealership to our friends. I also need to add that the other staff working there all displayed the same high level of professionalism. More

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