Vitaliy Khlebnikov | Page 21

Herb Gordon Subaru has kept my car running smoothly for several years now. Vitaliy (service advisor) is fantastic; and the other service advisors I’ve worked with in the past have also been great. Servic several years now. Vitaliy (service advisor) is fantastic; and the other service advisors I’ve worked with in the past have also been great. Service department is capable and efficient. More

Report | Print

Mr. Hanscom was condescending when discussing the issue I had where my forester left me stranded in Delaware the day prior. My vehicle had just been at Herb Gordon a few days earlier, where everything suppo had where my forester left me stranded in Delaware the day prior. My vehicle had just been at Herb Gordon a few days earlier, where everything supposedly was fine and the battery had been inspected. Yet, less than a week later I was stranded with a dead battery after driving 180 miles. He told me I just have left the interior lights on…because I am a woman and that was the only reason he could think of. Yet when the battery was visually inspected the case had battery acid on the points and the case-an indicator that it was leaking, for some time. Subaru recommendation is to remove a battery that indicates leaking-which Mr. Hanscom did not, he stated it was merely acetone buildup on the points. Points that are supposed to be checked and cleaned each time the battery is checked for an oil change. I have been witness to his arrogant and demeaning manner to women, not only myself but others before. It’s clear that the directive to the mechanics service team is do the minimum not the complete job. Four times my vehicle has been brought in with disappointing results because the complete job wasn’t done the first time: a similar battery issue eventually came to replacement, a AC unit not properly inspected that required multiple visits to resolve, and a lift gate that required five trips to replace the sensor. My service consisted of updating software-which appears to have been a recommendation dated for September 2022. Yet my vehicle has been in twice and the software update wasn’t performed until I was left stranded 100 miles from home. So needless to, live I love my Forester, I am far from impressed with Mr. Hanscom’s management of service. My service advisor has always shown respect and understanding-something several of other individuals have not-because they as men know better… I am sure I am not the first woman who has felt this way. One service rep even told me my hand cream created the peeling of the steering wheel leather-when in reality-it was a known problem on my model year. The apple doesn’t fall far from the tree. More

Report | Print

Service is great! Very professional and courteous - I highly recommend it for service. They do great work!! Very professional and courteous - I highly recommend it for service. They do great work!! More

Report | Print

I've bought two new cars from this dealership (2015 Subaru Forester & 2020 Subaru Ascent) and between all the oil changes and other assorted trips, they have been 100% awesome! Keep doing what you are Subaru Forester & 2020 Subaru Ascent) and between all the oil changes and other assorted trips, they have been 100% awesome! Keep doing what you are doing, and always let your employees know that their professionalism & kindness are very much appreciated! More

Report | Print

Vitaliy Khlebnikov provided excellent and personalized customer service and made our overall experience at Herb Gordon Subaru very pleasant. I am a happy customer. The personalized service is a significan customer service and made our overall experience at Herb Gordon Subaru very pleasant. I am a happy customer. The personalized service is a significant differentiator between this Subaru dealer and others in the area. More

Report | Print

Vitality was fantastic to work with as well as everyone at Herb Gordon. I always trust going there for anything with my car. at Herb Gordon. I always trust going there for anything with my car. More

Report | Print

Vitaliy took great care of me when my car had some recalls. He got me in the same day and fit me with the perfect loaner vehicle. Great service, highly recommend! recalls. He got me in the same day and fit me with the perfect loaner vehicle. Great service, highly recommend! More

Report | Print

Great service advisor; tasks completed on time. Everything explained in detail. Comfortable waiting room and refreshments Everything explained in detail. Comfortable waiting room and refreshments More

Report | Print

Vitalyi at Herb Gordon Subaru in Silver Spring is a remarkable service advisor. When watching him in action with his customers, he demonstrates a level of true “service” that one does not often get to remarkable service advisor. When watching him in action with his customers, he demonstrates a level of true “service” that one does not often get to experience. He always is “in the moment” with each one of his customers that he interacts with. Vitalyi, thank you for what you do each and every day for all the Subaru owners you work with. Guido B. More

Report | Print

Superb customer service. I have been customer there since my first Subaru and now have three. Their customer service is one of the reason I keep buying Subaru. I have been customer there since my first Subaru and now have three. Their customer service is one of the reason I keep buying Subaru. More

Report | Print