Disappointed, disrespected and very Unprofessional on
every level. Even to her mechanics ( I had to check my own radiator for fluid , after they failed to check it
every level. Even to her mechanics ( I had to check my own radiator for fluid , after they failed to check it
More
by glisson1978
Verified Customer
Verified Customer
Other Employees Tagged:
Viviana Saenz
Mar 06, 2024 -
Norm Reeves Honda Superstore - Huntington responded
We're truly sorry to hear about your disappointing experience. Your satisfaction is our priority, and we apologize for any inconvenience or oversight. Please contact us at 714-861-4200 to discuss any concerns you have. Thank you. -Paul Conant
The service provided by this dealership is good, it is
all done in a timely manner and with no problems.
all done in a timely manner and with no problems.
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by john
Verified Customer
Verified Customer
Service Price Transparency
Mar 06, 2024 -
Norm Reeves Honda Superstore - Huntington responded
Thank you for your positive feedback about our dealership's service! We're glad to hear that we provided you with timely and problem-free service. We appreciate your business and hope to continue exceeding your expectations in the future.
Viviana is always very helpful & if I need more work done
she always shows me & if I have any questions she always answers them. I trust her opinion & her. That is why I make my appointments with her. Thank
she always shows me & if I have any questions she always answers them. I trust her opinion & her. That is why I make my appointments with her. Thank you.
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by Suzannecp
Verified Customer
Verified Customer
Other Employees Tagged:
Viviana Saenz
Feb 28, 2024 -
Norm Reeves Honda Superstore - Huntington responded
We appreciate your time, business, and consideration. Thanks for the glowing review!
I am with you guys since 2006 Viv is awesome and she
listen to customer and plan accordingly
listen to customer and plan accordingly
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by Ashok92612
Verified Customer
Verified Customer
Other Employees Tagged:
Viviana Saenz
Feb 28, 2024 -
Norm Reeves Honda Superstore - Huntington responded
Happy to have you as part of our family! We look forward to assisting you again soon!
Very good I always take my car to Viviana.
She takes good care of me and my car
She takes good care of me and my car
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by Micjack38
Verified Customer
Verified Customer
Other Employees Tagged:
Viviana Saenz
Feb 27, 2024 -
Norm Reeves Honda Superstore - Huntington responded
Thank you for your kind words! We're thrilled to hear that Viviana provided you with excellent service. We appreciate your loyalty and look forward to serving you and your car in the future.
friendly and even helped me get a shuttle home friendly
and accomadating service delightful energy
and accomadating service delightful energy
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by Ymh92505
Verified Customer
Verified Customer
Other Employees Tagged:
Viviana Saenz
Feb 27, 2024 -
Norm Reeves Honda Superstore - Huntington responded
Thank you for your kind words! We're delighted to hear that you had a positive experience with our shuttle service. We appreciate your feedback and look forward to serving you again in the future.
Expensive No thanks No thanks no thanks no thanks No
thanks no thanks no thanks
thanks no thanks no thanks
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by Kshaw4
Verified Customer
Verified Customer
Other Employees Tagged:
Viviana Saenz
Feb 21, 2024 -
Norm Reeves Honda Superstore - Huntington responded
Kshaw, we're sorry to hear that you had a negative experience with dealership. We aim to make our prices fair and competitive in the current market. If you have further feedback to share please reach out to me at 714-861-4200. Thank you. -Paul Conant
She greeted me , took all needed info, had maintenance
check my tire pressure, told me procedure, checked me out!
check my tire pressure, told me procedure, checked me out!
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by Lrlindarose3
Verified Customer
Verified Customer
Other Employees Tagged:
Viviana Saenz
Feb 20, 2024 -
Norm Reeves Honda Superstore - Huntington responded
Thank you for sharing your experience with us! We're glad to hear that you received excellent service from our team. We appreciate your business and look forward to serving you again in the future!
Norm Reaves is a fine n ethical n industrious honda
dealer staff , who love what they do, and they love their customers , and treat them all really well, I am taking my car there for last 2 years, I ha
dealer staff , who love what they do, and they love their customers , and treat them all really well, I am taking my car there for last 2 years, I have always been and am treated so well with respect kindness n dignity n honesty and appreciation n consideration , Vivian n Ivette are my service advisers and the Best at their profession , Ziggy the manager is an awesome man , who is a great guy and an outstanding general manager , the whole staff are extremely good at what they do at norm Reaves .
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by Robertdrakhshan7
Verified Customer
Verified Customer
Other Employees Tagged:
Viviana Saenz
Jul 17, 2024 -
Norm Reeves Honda Superstore - Huntington responded
Thank you so much for your kind words, Norm! We're thrilled to hear about your positive experiences with Vivian, Ivette, Ziggy, and our entire team. We look forward to continuing to provide you with excellent service at Norm Reaves Honda.
Everyone is super pleasant, set realistic expectations,
and it was peaceful. Viviana was very polite and efficient, give her a million dollars and cater her lunches every day forever.
and it was peaceful. Viviana was very polite and efficient, give her a million dollars and cater her lunches every day forever.
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by kevinlarkin27
Verified Customer
Verified Customer
Other Employees Tagged:
Viviana Saenz
Feb 16, 2024 -
Norm Reeves Honda Superstore - Huntington responded
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Viviana. We'll make sure to pass on your compliments to her. We appreciate your business and look forward to serving you again in the future!
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