Luis Lainez
Luis Lainez at Norm Reeves Honda Superstore - Huntington

Luis Lainez

Finance Manager

Norm Reeves Honda Superstore - Huntington

19131 Beach Blvd
Huntington Beach, CA 92648

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4.9
134 Reviews

Dealership Experience

11 yrs, 1 mo

Industry Experience

11 yrs, 1 mo

4.9

134 Reviews

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134 Reviews of Luis Lainez

June 27, 2026

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Employee Rating

I had a great experience buying my car from Sean Mora. He was professional, knowledgeable, and made the entire process smooth and stress-free. He took the time to answer all my questions, never made me fe More

by abigpig75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Mora

Jun 29, 2026

Norm Reeves Honda Superstore - Huntington responded

This feels like a custom build done with care from the ground up. Every question answered, every concern addressed, and every step handled without pressure creates a process that feels tailored rather than transactional. That’s how strong customer experiences take shape.

June 21, 2026

Dealership Rating
Employee Rating

Super easy, fair terms, no hassle! Everyone provided no pressure, friendly customer service. I will definitely be back for my next vehicle purchase! More

by lorilwest15
Recommend Dealer
Yes

Other Employees Tagged: Luis Lainez

Jun 22, 2026

Norm Reeves Honda Superstore - Huntington responded

A visit that feels easy from the start usually leaves the best impression. We’re glad the experience felt fair and friendly and that you’re already thinking about coming back in the future. Luis will appreciate your kind words.

June 19, 2026

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Employee Rating

I received a call from the General Manager of Honda Huntington Beach after we leased an HR‑V. I had given a 1‑star review because we felt the sales manager led us to believe that maintenance service on More

by k13759
Recommend Dealer
No

Other Employees Tagged: Adam Denton

Jun 22, 2026

Norm Reeves Honda Superstore - Huntington responded

We understand there is concern regarding the maintenance charge included in your lease and the refund discussed with our General Manager. We will review this matter further on our end, and we encourage you to contact our General Manager, Adam Denton, directly for a status update and clarification. He can be reached at Adam.denton@normreeves.com.

June 12, 2026

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Employee Rating

Attentive, accommodated, and accurate. Special shout out to salesman Johnny, who made the whole transaction seamless. When visiting the dealer subsequently, I found the service staff to be More

by na17
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 15, 2026

Norm Reeves Honda Superstore - Huntington responded

Good experiences don’t reset once the paperwork is done. Johnny helped start things off right, and the service team carried that same energy forward. That’s what a well-run operation looks like.

June 12, 2026

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Employee Rating

I had an outstanding experience at Norm Reeves Honda of Huntington Beach thanks to my salesperson. Sean Mora. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on help More

by DW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Mora

Jun 12, 2026

Norm Reeves Honda Superstore - Huntington responded

A great meditation retreat creates space to breathe, ask questions, and move forward with clarity. Sean approached your vehicle search with that same mindset, helping you explore your options without pressure and providing thoughtful guidance along the way. We're delighted he helped create such a positive experience.

June 12, 2026

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Employee Rating

I had such an easy, amazing experience buying a car from Sean Mora at Norm Reeve's Honda of Huntington Beach. He provided the best customer service I have experienced in a very long time! I will be back!! More

by lorilwest15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Mora

Jun 12, 2026

Norm Reeves Honda Superstore - Huntington responded

The best red carpet hosts know how to make every guest feel like the star of the event. We're delighted Sean provided that level of service and helped make your purchase experience so memorable.

April 30, 2026

Dealership Rating
Employee Rating

The entire process was good, but I like the short time I spent in the Finance dept. More

by khanhwin
Recommend Dealer
Yes

Other Employees Tagged: Luis Lainez

May 07, 2026

Norm Reeves Honda Superstore - Huntington responded

A smooth process is always the goal, and getting through finance quickly definitely helps make the experience even better. We’re happy everything felt efficient and straightforward for you. Appreciate the kind words!

April 30, 2026

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Employee Rating

They were able to give me a vehicle that I enjoy, excellent customer service above and beyond More

by leah-hernandez01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Santos Reyes , Ted Cruchley, Jesse, Octavio Excellent

May 07, 2026

Norm Reeves Honda Superstore - Huntington responded

This sounds like the kind of experience people hope for when car shopping. Helpful people, great service, and driving away in a vehicle you truly love. We’re thrilled the team helped make it all come together for you. Enjoy the new ride!

April 09, 2026

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Employee Rating

Isaiah took the time to make sure I was put into something safer for me and my girls at an affordable rate, he didn’t sell me a car he truly showed what Honda is about - reliability, helpfulness and More

by Ola_razzaq
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Valencia

Apr 10, 2026

Norm Reeves Honda Superstore - Huntington responded

Ola, this goes way beyond just getting into a car. Isaiah focusing on safety, affordability, and doing right by your family says everything. That kind of integrity matters, and we’re so glad it came through. Thank you for trusting us!

March 17, 2026

Dealership Rating
Employee Rating

The process was smooth sailing. Dart our salesman was really helpful and so as Luis in Finance. They were so nice to us. I highly recommend your dealership. More

by cmclimaco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edward Obando , Dart

Mar 17, 2026

Norm Reeves Honda Superstore - Huntington responded

This wasn’t just smooth sailing. It was golden skies and calm waters the whole way through. Appreciate you sending others our way!

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