Viviana Saenz | Page 35

The best Very efficient staff, tree to like you like to be treated. We will continue to do business with you be treated. We will continue to do business with you More

by Calljmf Verified Customer Verified Customer

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There is a lack of support to the customers from the team. I personally believe the customer satisfaction is most important factor and it requires alot of patience. team. I personally believe the customer satisfaction is most important factor and it requires alot of patience. More

by Nivas1283 Verified Customer Verified Customer

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No comment No comment Everything was good No Compliant Everything was good Everything was good Everything was good Everything was good More

by Gbnguyenwa Verified Customer Verified Customer

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They didn't measure break pad for maintenance? And told me come back next time maintenance and it will b the time to do rear pad.and I felt two wks after.break pads gotta change.otherwise more mon And told me come back next time maintenance and it will b the time to do rear pad.and I felt two wks after.break pads gotta change.otherwise more money needed for roters.🤔also it became skeptical to me if I stop by around August for break fluid flushing. again it's my bad I didn't check throughly. But when ur going same dealership.they gotta explain to me with my request what has been done few months ago. More

by Jennayang819 Verified Customer Verified Customer

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Viviana was very helpful. She took control of everything I needed and got it done quickly. She took control of everything I needed and got it done quickly. More

by Fromasterjay Verified Customer Verified Customer

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Friendly staff - both service and sales departments. Excellent service on my car. Thank you. Excellent service on my car. Thank you. More

by Docwatt0 Verified Customer Verified Customer

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Everyone is pleasant and I feel that the service department and my advisor is the best department and my advisor is the best More

by dpotts84 Verified Customer Verified Customer

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Great Customer Service Very helpful nice and informative Great communication love that you can call or text Great communication love that you can call or text More

by Hiedi Verified Customer Verified Customer

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Viviana was great. She is always friendly and takes care of my car. I have been going there for 10 years. I love all employees there. I can count on their services. Th She is always friendly and takes care of my car. I have been going there for 10 years. I love all employees there. I can count on their services. Their lounge is great, relaxing while you wait. Love that Honda. More

by Santabarbara101 Verified Customer Verified Customer

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Through email Jason set up an appointment for me to have my sun visor replaced under my warranty. When I showed up for my scheduled appointment Viviana told me I was already past the warranty. When I explai my sun visor replaced under my warranty. When I showed up for my scheduled appointment Viviana told me I was already past the warranty. When I explained that my purchase was relatively recent she said that they wouldn't be able to do anything because the part needed to be ordered. I told her the part was already ordered and had already arrived. She left for several mins to check on that. When she finally returned she said that I came late. I asked her what she meant. She told me that she only had technicians until 4pm but Jason scheduled my appointment for 4:15 so that was confusing. Overall I was made to feel like I was totally inconveniencing her and the dealership. It was a little frustrating as I had rushed there straight from work to make the scheduled appointment only for her to treat me like I showed up at closing unannounced. Once the service was complete she was pleasant. She even smiled as I was leaving. Both the younger gentlemen who greeted me as I pulled up to be serviced were nice and friendly. More

by Pauldontfall01 Verified Customer Verified Customer

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