Wade Miracle

Went in for oil change Claudio Perez was amazing as always. Making appointment was super easy and he was great at follow up. Car needs to come back for a check on something and he offered a wide window always. Making appointment was super easy and he was great at follow up. Car needs to come back for a check on something and he offered a wide window over next few days and said he will make sure to get me in and out. Have to drop off car to get car assessed and will provide courtesy loaner. Claudio made sure to keep me updated via text and visited me in waiting room. He made sure car was cleaned after oil change. Tech tha completed the oil change did his inspection and went the video showing things that need to be addressed. Claudio was thorough and made sure everything was explained and what was covered under warranty and what was not while proving estimate for anything that I was responsible for paying. Claudio and the entire team at this location is amazing and always goes above and beyond. Thank you all! Kindly, Stephanie Lopiccolo More

by Stephanie Verified Customer Verified Customer

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Great experience. The staff was friendly and knowledgeable. They made the process quick and easy. The staff was friendly and knowledgeable. They made the process quick and easy. More

by mmccoy0114 Verified Customer Verified Customer

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The experience was bad my car was never maintenance and when I got it from them, they refuse to do maintenance on it and every time I text him, they never answer. when I got it from them, they refuse to do maintenance on it and every time I text him, they never answer. More

by viltonvalery00 Verified Customer Verified Customer

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Service was good Getting an appointment difficult had to call three times Second year in a row no soap in the men’s room. Without prior notification no checks accepted Credit card fee 4% I had only to call three times Second year in a row no soap in the men’s room. Without prior notification no checks accepted Credit card fee 4% I had only 20 in cash I had service last year on my car I wrote a check I have been a paying customer for 8 years. Yes they drove me to my bank so I could pay in cash I waited and the coffee machine was not working Glad you asked for my opinion More

by Frank Verified Customer Verified Customer

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Awful service department in every respective. My car was there one month. For the first few weeks they had to consult with Maserati in Italy to learn what might be wrong. They changed me over $50 My car was there one month. For the first few weeks they had to consult with Maserati in Italy to learn what might be wrong. They changed me over $5000 for a new AC compressor, but the AC did not work after paying $8300 for repairs. This is the worst of the worst in the country. I sold the car because I will never return to the place nor will I ever purchase an Italian car again. This experience makes one realize just how good German car manufacturers and service departments are. They should take some lessons from Mercedes. More

by LCHOPKINS Verified Customer Verified Customer

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This is the second car I’ve purchased from your dealership. Daniel was absolutely professional and personal in all of his dealings with myself and my wife. Orlando was also excellent in what he did dealership. Daniel was absolutely professional and personal in all of his dealings with myself and my wife. Orlando was also excellent in what he did for us. More

by lafountaink Verified Customer Verified Customer

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My service advisor, Chris, was professional, honest, took me on time for the appointment, gave me the estimate of the work to be done, called when the car was don and also followed through with a call for my me on time for the appointment, gave me the estimate of the work to be done, called when the car was don and also followed through with a call for my warranty for a future appointment. Would highly recommend this dealership and Chris. More

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Worst experience I have ever had with a dealership. Would never intentionally buy a vehicle from here. My service agent did the best he could but unfortunately they are not set up to handle luxury vehi Would never intentionally buy a vehicle from here. My service agent did the best he could but unfortunately they are not set up to handle luxury vehicles & poor upper management planning. More

by elyssa Verified Customer Verified Customer

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Dealership is xxxxxxxx charged me $1000 for inspection during COVID to buy back my lease & did it with a straight face should have sued their xxx with a class action lawsuit & then sold me the wrong warra during COVID to buy back my lease & did it with a straight face should have sued their xxx with a class action lawsuit & then sold me the wrong warranty tried to make a quick buck F then took my business elsewhere & leased 2 $60k Alfas criminals & will only speak the truth until they give me back the money they stole GM & Finance Mgr are xxxxxxxx & owners should be in jail xxxxxx don’t rip off customers it will catch up to u pieces of crap More

by klichandrew Verified Customer Verified Customer

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This dealership has been great during the last few years. Claudio (Service Advisor) has been amazing from the very beginning. He is professional, polite, helpful, responsive, timely, calm and always has a sm Claudio (Service Advisor) has been amazing from the very beginning. He is professional, polite, helpful, responsive, timely, calm and always has a smile on his face. He has impeccable follow up skills and I never have to chase him down for questions or updates. He makes me feel at ease when I call or visit and he always lets me know if something is covered or what to expect in costs for any work to be completed. He makes sure to come out when I am waiting for my car to let me know how things are going. He goes above and beyond for everything and it is very much appreciated. Me and my family have owned a lot of cars from different dealerships in South Florida from many different makes/models ranging from the middle to luxury and all the way to exotic cars and I have never felt more taken care of or more comfortable anywhere else like I do when I am at Alfa Romeo (West Palm Beach). This is mostly because of Claudio and his professionalism and great customer service! I find at most dealerships they promise the world before you buy a car and then after you buy a car it tends to go south quickly. That is not the case at this dealership. I look forward to continuing and working with Claudio for all our service needs at this location. Also, I don’t always get the names of the employees doing the actual service on the car but I also want to shout out and acknowledge all the employees in the back doing the work! You are also amazing and we appreciate you! Thank you again Claudio and the team for all you do all the time! Kind regards, Stephanie Lopiccolo More

by stvlopiccolo Verified Customer Verified Customer

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