Wally Thom

Very pleasant experience. The sales staff was very helpful without pushing. I will definitely consider buying my next car from them The sales staff was very helpful without pushing. I will definitely consider buying my next car from them More

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Wally was great, had a nice experience and liking my purchase. Thanks to the crew at Russ Darrow. purchase. Thanks to the crew at Russ Darrow. More

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Since I bought my Telluride from this dealer I have been treated with curtesy and a willingness to serve me and my vehicle. The service person,Katie, has been most helpful in solving my issues. I would ra treated with curtesy and a willingness to serve me and my vehicle. The service person,Katie, has been most helpful in solving my issues. I would rate her a#10 on every level, and I will continue to deal with her on any issue with my Telluride! More

by GEORGE.WESSEL.WEB Verified Customer Verified Customer

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We have really enjoyed working with Wally. But we felt a lot of pressure from his boss to lease a new car rather than explore other options; we felt he was impatient with us. And when we broug But we felt a lot of pressure from his boss to lease a new car rather than explore other options; we felt he was impatient with us. And when we brought our car in to be checked and mentioned a problem with the tire alignment they offered to have us pay a large price to get new alignment. We do not feel Russ Darrow is concerned about or considerate of customers. More

by ROOTCO Verified Customer Verified Customer

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my Hyundia was almost out of gas by time I got home. I did not appreciato having to put $30 worth of fuel right after leaving the dealership I did not appreciato having to put $30 worth of fuel right after leaving the dealership More

by JAMESGREEVERS Verified Customer Verified Customer

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I’ve gotten now three total vehicles from this dealership. This was one of the most hectic experiences in getting a deal done. I had to deal with two different sales people plus another person. It dealership. This was one of the most hectic experiences in getting a deal done. I had to deal with two different sales people plus another person. It was very confusing dealing with so many different people. They started out astronomically high on the lease offer for a relatively cheap vehicle which was very off putting like my business wasn’t wanted. They had me test drive one Seltos with all the features, then told me to get the deal done I needed to switch vehicles which they tried to significantly downgrade the vehicle. Thankfully I caught this and was able to get a different Seltos that still had some of the features. I was under the impression that I was negotiating for the vehicle I test drove. This was very deceptive. Then right when I was about to sign, the deal we talked about was for a three year lease and the salesman tried to change it last second to a four year lease. Again another very untrustworthy tactic that makes me concerned about practices there. We discussed a three year lease for 12,000 miles the whole time. I did not appreciate that at all. Then when signing the paperwork, the last person was very aggressive and insulting with his sales pitches for the add ons. I felt completely insulted by this process. More

by ANDREWKARAS285 Verified Customer Verified Customer

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Wally was great! They were very busy and he did a fantastic job juggling everything. They were very busy and he did a fantastic job juggling everything. More

by RGOBLE1 Verified Customer Verified Customer

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Second great transaction at this dealership. Wally really listened to what I was looking to do in the vehicle and financing. Wally really listened to what I was looking to do in the vehicle and financing. More

by BRLOVE01232000 Verified Customer Verified Customer

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Friendly staff. Brought vehicle over from sister dealership for us. Got the vehicle we wanted with all features explained clearly. Great experience! Brought vehicle over from sister dealership for us. Got the vehicle we wanted with all features explained clearly. Great experience! More

by CBLOOM1217 Verified Customer Verified Customer

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Very customer service oriented. Helped set up the features a new car has. Told me about the free car washes too Helped set up the features a new car has. Told me about the free car washes too More

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